PART-TIME | INTERLAKE CAMPUS PERPP-NA Personal/Professional Development

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  • Available by classroom and distance delivery
  • Transfer credit opportunity: Credit toward various RRC certificate programs

Discover the fun of learning! Continuing Education offers a wide range of personal interest and professional courses to enhance your skills in a variety of areas.

Whether you are looking to improve your academic skills, pursue a topic of special interest, or learn from the experts at our professional workshops, there is something for you.


Courses and Descriptions

(Click the course name to view the description of the course)
Year 1
Term 1Credit Hours
LANG-1035ASL Intensive
PROF-1001Cannabis 101
BUSA-9030Cash Is King
ECED-1008Guiding 1
PDEV-9020Safe Talk
SEMR-9118Team Building
Recognition of Prior Learning (RPL)
In addition to Transfer of Credit from a recognized post secondary institution, other RPL processes are available for RPL courses. Click here for more information. For courses with no RPL, please check for additional contact information.
ABFI-1000Enhanced Filmmaking Skills & Techniques
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(No description available at this time)

ABOR-1059First Peoples:History of Aboriginal Peo
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An introduction of the history of human settlement in Canada from both Aboriginal and scientific perspectives.  The unique histories and culture of the First Peoples of Canada are presented to provide a foundation for understanding Aboriginal peoples in Canada today.

ABOR-1060Lives Changed: First Peoples & Arrival
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Explore the impact on First Peoples lives and cultures following the arrival of European explorers and settlers to Canada. The emergence of the Metis people and their subsequent treatment by the government is introduced. An exploration of the origin of treaties and The Indian Act will help you understand the role these documents continue to play in current issues Aboriginal people face.

ADEV-2007Mobile Application Development
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This course introduces mobile software development. Students study native application development for the Android platform. The first half of the course builds the foundation with assignments covering topics including user-interface creation, event-driven programming, data persistence, web connectivity, and location-based services. In the second half of the course, students create smartphone apps of their own design.

Take ADEV-2005 or ADEV-2008, and take DBMS-1000 or DBMS-1002.
BUSA-1054Essential Performance Coaching
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Develop the skills to coach your employees with the IDARE framework and performance tools. Applying performance-based coaching techniques will support your employees’ performance and contribute to their professional growth and development.

In this course, you will learn what it means to be an effective coach. You will be introduced to techniques and tools to aid you in becoming a high performance coach. Some of the topics covered in the course are:

• How to start from where an employee is at and move them forward
• How to coach employees to create learning structures in their lives
• How to give and receive feedback
• How to coach employees to respond vs. react
• How to shift perspective and develop strategic thinking in employees
• How to separate coaching employees from counselling employees

Enrol now to start moving your staff and organization forward.

BUSA-1055Meeting Mastery-Success With Robert's Rules
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Learn the basics of parliamentary procedure and how using these basic principles will help in having better meetings. You will become knowledgeable about terms such as quorum, standing rules, motions, unanimous consent, etc. and be able to more effectively participate in democratic decision making.

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Students will learn the skills to become proficient in Keyboarding; typing 40 words per minute with three errors or less.

BUSA-1121Real Estate Mathematics (UBC)
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This course introduces the techniques of investment and statistical analysis in a real estate context. Topics include: statistical techniques, cash flow analysis, discounting, compounding, and the mathematics of real estate finance and investment analysis. There is also a brief overview of graphing and surveying. A personal computer with spreadsheet software is required.

BUSA-1130Sport Management Fundamentals
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Take this course to learn the fundamentals of sport management. Learn the essential components of a successful sport program and develop the skills necessary to plan, develop and organize sport. Develop and implement evaluation strategies to effectively evaluate program and competitions you develop.

BUSA-1131Managing Volunteers in Sport
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Learn to manage volunteers in the sport industry, applying the industry, legal and legislative requirements for recruiting, screening and selecting volunteers for a sports organization. Identify and develop training and development needs for staff and volunteers. Research and develop criteria and tools for evaluating and retaining volunteers. Learn to develop strategies to successfully motivate volunteers and staff.

BUSA-1132Marketing and Media in Sport Management
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Learn the essentials of marketing and media relations in the sport industry. Identify and create marketing strategies for sport, recreation and leisure programming and develop marketing and media plans for your organization. Learn the role of the media person in a sporting organization and develop the skills necessary to meet the needs of a variety of sports organizations, using public relation strategies and skills that will positively impact a sports organization.

BUSA-1330Real Estate Appraisal (UBC)
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Introduction to concepts and techniques for appraising the value of real estate. This course begins with an introduction to the appraisal profession in Canada and summarizes the appraisal process. The three classic approaches to value are presented and analyzed as they may be applied to single-family and small, multi-family residential properties.

BUSA-9015Administrative Assistant - Refresher
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Update your administrative skills with The Administrative Assistant – Refresher course. Take advantage of this opportunity to update your technical and professional skills to keep pace with industry trends. Network with other Administrative Professionals while addressing knowledge areas that include: verbal and written communication strategies, customer service in diversity, work-life balance, stress management and productivity, working with organizational goals, event planning tips, and various technical administrative procedures. 

Upon completion of the course, you will receive a Certificate of Participation.

BUSA-9016Introduction to Data Analysis
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Data Analysis is quickly becoming one of the most sought-after skills in the workplace.  Companies have vast amounts of data, but it is rare to have someone with the ability to analyze that data to see trends and make predictions.  This course will give you a basic understanding of how to analyze data in a business setting.  Businesses look for candidates with an understanding of how to analyze the data they have been collecting; this course will help you start on that journey.

Duration: 16 hours self-directed over 1 month.

BUSA-9017Intermediate Data Analysis
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Many of your business decisions involve comparing groups for differences. For example, would men and women prefer different product features? In addition, you may look at relationships between variables. Does product recognition relate to subsequent product purchase? This Intermediate Data Analysis course will introduce you to the statistics behind these group differences and relationships. In addition, you’ll learn how to work with ratings, graphs and user-friendly reports of statistical results.

Duration: 16 hours self-directed over 1 month.

BUSA-9018Advanced Data Analysis
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After taking this advanced course, you will be able to perform inquiries that will be useful to your business or organization, and have the skill necessary to communicate these results through graphs and text that your fellow employees will understand. Take the guesswork out of important company decisions and make decisions based on statistically significant information.

Whether your business is home-based or a large company, this class will take you to the next level where important decision-making is concerned.

Upon successful completion of the course, you will:
  • Be able to develop a useful survey.
  • Be able to perform means comparisons.
  • Be able to perform analyses of variance.
  • Be able to perform post hoc comparisons.
  • Be able to explain statistical results graphically and textually.
Duration: 16 hours self-directed over 1 month.

BUSA-9019Strategies for Productivity & Time Management
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Time is even more valuable in this century than in the last. How effective you manage your time and productivity can affect your business and personal life in many ways. You will learn tips and techniques you won’t get anywhere else for managing time and increasing productivity. Whether you are managing your own time, or others’ time, you will come away with proven tips to put into practice on Monday morning.

Upon successful completion of the course the student will:
  • Know how to assess and evaluate time and productivity for yourself and others in the workplace;
  • Gain a set of knowledge skills with which to improve time management and productivity;
  • Have the understanding to use goal setting, planning and action strategies to improve productivity;
  • Know how to manage others time and productivity in the workplace.

BUSA-9023Managing Productivity
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Whether you are measuring and documenting your own productivity or managing the productivity of others, learn the four new management systems and procedures to maximize productivity at work. Move your skill set from the last century’s system of managing time to this century’s system of managing productivity.

With a growing number of people in the workforce working remotely, only these four new management systems allow you to successfully manage both on-site and remote workers.

Upon successful completion of the course, you will:
  • Be able to rewrite job descriptions for greater productivity.
  • Understand the new environment of workplace outcomes rather than inputs.
  • Know how to produce written weekly reports that measure productivity.
  • Have the skill set to manage others' productivity, whether they work from a distance or in a central location.
Duration: 16 hours self-directed over 1 month.

BUSA-9024Productivity eTools
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Find out the top 40 favourite applications and eTools of productive workers. Get the latest tools, sites, iPhone and iPad applications to turbo-charge your work and simplify your life.

Then discover how to select the right tools for your needs, evaluate your productivity system and develop a framework that gets things done. Learn about different new productivity tools each week, while also blending an evaluation of your own productivity needs. After completing this course you will work more efficiently and uncover more time in your day.

Duration: 16 hours self-directed over 1 month.

BUSA-9025Revenue Generation for Nonprofits
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Build revenue streams for your non-profit organization. They are essential not only to keep your doors open but also to expand your services. Discover how to increase revenue from your current activities. Develop strategies for building new ones. Know how to effectively set prices or fees. Understand the 20% that generates 80% of your revenue. These are basic concepts that will yield greater results. After taking this course you will have the knowledge to improve your revenue generation and generate a better surplus.

Duration: 32 hours self-directed over 2 months.

BUSA-9026Program Evaluation for Nonprofits
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Enhance your understanding of program evaluation within the nonprofit context. Find out how to improve your evaluation planning, data collection, data analysis and data use. Special attention will be paid to the real-world challenges that organizations may face when conducting evaluation, including staff time, costs and reporting evaluation results to funders.

By the end of this course, you will have a complete program logic model and evaluation plan ready for implementation.

Upon successful completion of the course, you will:
  • Understand what evaluation is, and what it is not.
  • Be able to identify steps your organization can take right away to improve evaluation activities.
  • Possess a completed program-logic model and evaluation plan.
  • Know how to collect and analyze data properly.
  • Know how to use that data to improve programs and report to funders and stakeholders.
Duration: 16 hours self-directed over 1 month.

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Businesses are turning to podcasting to grow their brand and connect with customers. People with a niche hobby are turning podcasts into a business. Podcasting is experiencing a rebirth as mobile devices are everywhere. The intimate nature of the audio medium allows potential clients to get to know who you are and determine if you are the kind of company with which they want to do business.

This step-by-step class will take you from start to finish and cover the required elements needed to get your show online. Come to class with your idea and end with your show online for all to hear.

Duration: 16 hours self-directed over 1 month.

BUSA-9029Graphic Design for Visual Presentations
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Make your visual presentations look professional and communicate effectively. Get the latest and most advanced techniques on graphic design principles, including page layout, typography and basic design considerations. Take away skills to create an effective and beautiful visual presentation on any presentation software program that you choose.

Upon successful completion of the course, you will:
  • Understand the difference between good and poor design.
  • Utilize simple typographic, color, layout principles.
  • Choose proper images and illustrations for your project.
  • Analyze a professional designer's work and learn from them.
  • Understand brand identity standards and how to use them.
  • Discover the relationships between concept and theme.
Duration: 16 hours self-directed over 1 month.

BUSA-9030Cash Is King
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Cash is arguably the most important factor in business success. D&B reports 90% of all small business failures are due to poor cash flow – more money gets paid out than collected. It is the non-financial manager who really makes a difference in the day-to-day cash activities. Discover how to maximize cash flow, learn the importance of cash and find out your role in cash flow success.

If the course is unavailable, get notified when it becomes available.

BUSA-9031Financial Analysis and Planning for Non-Financial Managers
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Designed for non-financial managers, business owners, entrepreneurs, and other decision-makers, this advanced course will take the mystery out of money matters. Throughout this course, financial information that drives your organization, as seen on the business’s reports, will be assessed and analyzed to understand it. An understanding of this information will help you make smart decisions when it comes to budgeting, setting goals, and assessing performance within your own area of influence.

Course Outcomes

At the end of this course, you will:

  • Know the financial implications of your daily business decisions
  • Interpret and respond effectively to the organization’s financial information
  • Contribute towards the organization’s profitability goals
  • Make decisions that better support the financial performance of the organization
  • Communicate business operations in financial terms
  • Think in financial terms to better communicate with those in and outside the organization

Duration: 16 hours self-directed over 1 month.

If the course is unavailable, get notified when it becomes available.

BUSA-9032The Business Plan
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Whether starting a business or growing the one you have, a business plan serves as a roadmap and can help secure needed funding. In this course, you evaluate the many aspects and potential hurdles of the business and build the Business Plan, one step at a time.

This practical, hands-on approach encourages you to immerse yourself in the vision and planning aspects of your business. Focusing on the most critical components of the Business Plan enables you to uncover hidden risks and assess the business from a marketing, management, and financial vantage point.

If the course is unavailable, get notified when it becomes available.

BUSA-9033Entrepreneurial Marketing
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To succeed in today's marketplace, entrepreneurs must know how to effectively market their products and services. This course offers you a step by step approach to attract and keep customers, all within a realistic budget. With an emphasis on customer-driven marketing decisions, you will learn how to build a strong brand, analyze which tactics to use, and implement a marketing plans. Whether you are starting a business or growing an existing one, you will learn practical marketing tips and tools that you can use to improve your marketing efforts.

Upon successful completion of the course, you will:

  • Possess an understanding of your customers to support your marketing efforts.
  • Know the steps to build a strong brand.
  • Have a marketing calendar and budget.
  • Know which marketing tools will be most effective for your business.
  • Have key selling messages for your business.

Duration: 16 hours self-directed over 1 month.

If the course is unavailable, get notified when it becomes available.

BUSA-9034Developing Your Leadership Skills
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Especially for future and emerging leaders in Gen Y, discover the key concepts of being a leader and the best strategies for developing your leadership skills and influence.  Learn the unspoken secrets that leaders know and the strategies they employ/exhibit in for influencing others. Leadership skills are acquired and learned. The action takes place in attending meetings, running meetings, interacting with others 1:1, and employing successful techniques to convince and influence others. You can become a leader if you know the do’s and don’ts; what to say, what not to say; what to do, what not to do. 

If the course is unavailable, get notified when it becomes available.

BUSA-9035Developing Your Professional Career
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Have you ever wondered how you can get to the next level in your career and what it will take? This course will help you identify the skills that all great leaders possess, while learning new skills that will help take you to the next level. Whether you are leading a department or an organization, you will gain the knowledge you need to be successful. Learn how to incorporate a developed image and communication skills that will rocket you to that next level.

Upon successful completion of the course, you will:

  • Possess the information necessary to identify the difference between verbal and non-verbal communication in the workplace.
  • Distinguish different styles of leadership.
  • Have the basic knowledge necessary to successfully lead a department or organization.
  • Know your brand and use tools for improvement to convey the right non-verbal message.

Duration: 16 hours self-directed over 1 month.

If the course is unavailable, get notified when it becomes available.

BUSA-9036Getting Started in Sales
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Finding new clients and customers can be challenging and reaching out to them and making a sale is a whole other thing. 

Whether you are a beginner and new to the sales process or a seasoned professional who enjoys selling, understanding the basic steps of sales and freeing your mind of negativity is the foundation to your business success. 

Save time, money and effort with tried and proven sales techniques that are guaranteed to deliver results.

BUSA-9037Using Personality Profiles for Better Work Performance
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Understanding yourself and others will increase your effectiveness at work, home, and in all of your relationships. Learn how to improve your communication with others, convey your ideas effectively, and improve your ability to understand what is important to those who don't share your same style. Course fee includes your own DiSC Behavioral Personality Profile assessment and review.

Upon successful completion of the course, you will:

  • Understand how to link employee behaviors to create the job performance you need.
  • Understand different types of motivation and rewards.
  • Understand the benefits of having your employees engaged.
  • Learn how to adapt your behavior to the needs of a situation.

Duration: 16 hours self-directed over 1 month.

If the course is unavailable, get notified when it becomes available.

BUSA-9038Facebook for Business
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Find out what goes on behind the scenes of Facebook Pages and how to increase the chance that your message is seen and acted on. Discover new tools and proven techniques to expand your reach. Discuss how to adapt your marketing message for the Facebook platform and how to integrate Facebook across all marketing areas. This is an introductory class but it will be helpful to have some basic knowledge of the platform.

If the course is unavailable, get notified when it becomes available.

BUSA-9039Applying Lean Sigma Practices to HR Functions
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Develop the mindset of Lean Operational Excellence, an advanced problem solving approach that facilitates continuous improvement within an organization through the identification and elimination of waste. Lean principles can also be used to streamline processes in the human resource functions such as recruiting, hiring, training, compensating and managing performance. Find out about Lean concepts, tools, and methods with which you can benchmark and assess problems, and lead continuous improvement efforts to resolve them. After taking this course you will have an expanded capacity to facilitate small groups and teams using Lean Process Improvement principles and methodologies to create change within your organization.

If the course is unavailable, get notified when it becomes available.

BUSA-9040Strategic Project Management Skills for Human Resource Professionals
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Project management skills and processes are critical tools in meeting an organizations strategic talent and management objectives. Successful human resource professionals need to develop and demonstrate skills in leadership, organization, planning and understanding of the essential aspects of project management. This course is designed to broaden your understanding of project management principles, develop an understanding of potential risks that often prevent successful project implementation.

If the course is unavailable, get notified when it becomes available.

BUSA-9041Lean Six Sigma
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In today's world, Lean is a part of the business environment. Lean Six Sigma attacks inefficiencies, non-value added wastes caused by defects, non-value added flow of information or materials, non-productive time, data storage, stacks of inventory, overproduction and extra processing. With Lean Six Sigma techniques you will have the skills to lead successfully in both service and manufacturing industries. No pre-requisites required!

Upon successful completion of the course, you will:

  • Know Lean and Six Sigma terminology and concepts.
  • Understand the Lean and Six Sigma methods and applications.
  • Understand Value Added and Muda within organizations and their systems.
  • Know how to measure and evaluate changes and improvements in their organizations.
  • Gain an appreciation for the importance of Lean and Six Sigma from a global perspective.

Duration: 16 hours self-directed over 1 month.

If the course is unavailable, get notified when it becomes available.

BUSA-9042Boosting Your Website Traffic
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Acquire the basic skills to boost your website traffic, including how to analyze your visitor traffic, how to use search engine optimization to get greater visibility and exposure in Google searches, and how to redesign your website copy to increase your visitors and results.

No experience necessary, but if you are at an advanced level, your instructor is an SEO expert and can answer your toughest questions as well.

If the course is unavailable, get notified when it becomes available.

BUSA-9043Online Advertising
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Get the keys to making online advertising work for you and your organization. 

Google Ads:
See how pay-per-click advertising with Google Ads works. Find out how to test low budget Google Ads campaigns. Learn how you can target local audiences. 

Facebook Ads:
Discover Facebook advertising and how you can determine the demographics and even the number of people you want to reach. 

No experience and prior knowledge necessary, but if you are at an advanced level, your instructor is an online ad expert and can answer your toughest questions.

Upon successful completion of the course, you will:
  • Have an overall understanding of how online advertising works.
  • Possess guidelines on how to create, maintain and analyze Google AdWords and Facebook Ad campaigns.
  • Know how to test and improve your online advertising strategies.
  • Gain the technical knowledge to utilize and analyze results using Google AdWords and Facebook Ads.
  • Know how keyword variations, related keywords, language and estimated click-per-pay statistics can improve your online advertising results.
Duration: 16 hours self-directed over 1 month.

BUSA-9044YouTube for Business
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Increase your business with YouTube, the online video site and now the second largest search engine. Discover the power of video for your organization, and how to use video as a marketing tool to reach and serve more people. Find out what types of video work best on YouTube, how other business organizations are using YouTube, how to create your own YouTube channel, and the techniques of adding captions, annotations and other extra features. YouTube can enhance your current marketing and communication strategy. After attending this course you will take back proven strategies and techniques for making YouTube work successfully for your organization. Learn how to get your YouTube video on the first page of Google Search. Just like Facebook, YouTube is a social network that needs to be set-up, optimized, and used regularly to be effective. Your patterns of behavior on YouTube may be working against you. Learn how YouTube can complement your current marketing and social media strategy and how to maximize your YouTube Channel to get the greatest return.

If the course is unavailable, get notified when it becomes available.

BUSA-9045Understanding Debits and Credits
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In this course, you will learn about the accounting equation and the five categories involved in every business (Assets, Liabilities, Owner's Equity, Revenue and Expenses). Every financial transaction falls into one or more of these categories. Learn how to create a chart of accounts that meet the needs of your business. You will learn how double entry bookkeeping works and the process of recording debits and credits. This course will show you how to identify, analyze and record transactions using journal entries under the cash basis accounting method.

BUSA-9046General Ledger and Month End Procedures
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In this course, you will learn how to post journal entries to the correct general ledger accounts impacted by each transaction. This course will show you how to make sure your general ledger balances at the end of each month by preparing an unadjusted trial balance. You will learn how to look for errors when you don’t balance, and how to determine to correct entries. After posting correcting entries and/or adjusting entries, you will verify debits and credits equal with an adjusted trial balance. This course also goes through the steps of performing monthly bank reconciliations.

BUSA-9047Accounting and Finance for Non-Financial Managers
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Every successful person in the workplace utilizes financial information to aid effective decision making. Accounting and Finance for Non-Financial Managers will explain the financial concepts and accounting processes used in most businesses and will provide practical techniques that will increase your effectiveness and career. Get a foundation to understand the seven steps in the accounting cycle and use financial information in decision making. Come away with the knowledge to analyze resource allocation and evaluate financial performance.

After taking this course, you will:

  • Know financial terminology and accounting concepts.
  • Understand the accounting cycle.
  • Understand debits and credits as well as journals.
  • Know how to create and interpret financial statements.
  • Know how budgets are built.
  • Have information on reading financial reports and understanding the financial picture.

BUSA-9048Entrepreneurial Boot Camp
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Starting a business is something that many of us have thought about at one time or another.  Everyone wants to be their own boss.  Yet statistics show that most businesses fail within the first five years. This course provides insight into the characteristics, knowledge and skills needed to become a successful entrepreneur.

At the end of this course, you will be able to identify the abilities required of successful entrepreneurs and how to acquire them, develop goals to help establish your business, develop an outline for your plan, and take home techniques to successfully manage your new business.

Upon successful completion of the course, you will:

  • identify the knowledge, skills and abilities required of successful entrepreneurs and how to acquire them,
  • develop goals to help establish your business,
  • understand how to establish a legal business entity,
  • develop an outline for your business plan,
  • know how to use technology to make your business more professional,
  • generate ideas on what types of business to consider,
  • determine if starting a business is right for you.

BUSA-9049The Basics of Bookkeeping
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How do you keep track of the day-to-day financial transactions of a business?  Whether you are looking to advance in your career, or you are an entrepreneur, (or maybe you are a part of a family business), this course will help you if you are looking to understand the numbers.  The Basics of Bookkeeping course will help you understand, and know how to record, every penny that comes into your business and every penny that goes out of your business.  This course shows you how to create a chart of accounts that meet your needs.   All of the money you spend, and all of the money you earn, have a place to go.  How do your record them?  What are debits and credits?  What do the numbers mean?  How do I label accounts?  Even if you outsource your bookkeeping needs, you should still have a basic understand of what happens with the money earned and the money spent.  No one should be blind to his or her finances!  In this course you will learn where the numbers go, and why!  You will learn the bookkeeping terminology as well as what it means to keep track of the numbers.  At the end of the cycle, what do the numbers mean?  The Basics of Bookkeeping will show you how to keep track of the numbers and why!

After taking this course, you will be able to:

  • evaluate the financial transactions and events of a business
  • record these transactions in the appropriate accounts
  • balance the general ledger at month's end
  • complete the accounting equation

BUSA-9050Introduction to Game Design
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Games are increasingly recognized as a tool that can serve many business purposes beyond entertainment. This course provides a general introduction to what goes into the design and development of both video and analog games, with a particular focus on the use of games outside of consumer entertainment. By completing this course, you can take the first steps into understanding game design and how it can be applied in your field.

At the end of this course, you will:

  • Possess a basic understanding of the different activities that are part of game design.
  • Know how to approach fleshing out a game idea in order to increase the chances to having a successful game design experience.
  • Have a basic understanding of how to work with game developers.
  • Know what gamification is and why people are talking about it.

BUSA-9051Intermediate Video Game Design
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Worldwide, video game sales including consoles, online, and mobile games are projected to reach $111 billion dollars this year. Mobile games are the fastest-growing segment of the market as more and more people play casual games. By 2019 Price Warehouse predicts social and casual game sales will exceed traditional game sales.  In this intermediate introductory course, you will learn the basics of video game design process, learn about the main video game genres, and use a game development application to begin your journey of making games.

Upon successful completion of the course, you will be able to:

  • Analyze popular games from common genres, and develop an independent analysis of a specific game.
  • Demonstrate a basic knowledge of a game design document for games.
  • Advance an effective understanding of the various segments of the game development industry.

BUSA-9052Keys to Customer Service
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Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life.  Through this course you will discover the direct relationship between service skills and career achievement.  You will become skilled at being an exceptional service provider.  You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service.  The payoff is enormous.

Upon successful completion of the course, you will be able to:

  • Explain how building customer satisfaction and loyalty is needed for a business or organization to succeed.
  • Calculate the possible impact of lost customers on a business or organization.
  • Describe the important distinction between hearing and listening.
  • List the five successful e-service delivery requirements.
  • Recognize and categorize customer turnoffs.
  • Discuss the importance of exceeding what customers expect.

BUSA-9053Extraordinary Customer Service
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Transform your customer service into something extraordinary. As a result more repeat business will improve your bottom line.  Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You'll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success. 

Upon successful completion of the course, you will:

  • Know how no one succeeds without attracting and keeping loyal customers
  • Be able to describe the important distinction between hearing and listening
  • Have the knowledge of the importance of Web-based customer service
  • Be able to categorize customer turnoffs and reduce the related problems.
  • Be able to discuss the importance of exceeding customer expectations

BUSA-9054Introduction to Power BI
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Gain insights into your data!  Power BI (business intelligence) is a widely used business analytics service offered by Microsoft. Power BI Desktop is a complete data analysis and report creation tool that you install for free.

In this course, you will discover how to quickly extract, transform, and load data with just a few clicks. You will create interactive visualizations (charts, maps, KPIs) to provide you with insights into your company’s data to make informed decisions.

BUSA-9055Intermediate Power BI
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Delve further into Power Query to ETL (Extract, Transform and Load) your data. Build the Data Model using modeling features and relationships. Perform calculations using  DAX (Data Analysis Expressions) functions. Utilize Time Intelligence functions to view YoY or YTD reports. Add user friendly features to enhance your reports.

BUSA-9056Leadership Principles
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Especially for Gen Y (born 1980-1999), the course serves as the first of three in a series addressing the development of Generation Y leadership. Find out what it takes to become an effective leader. Discover your style of leadership.  Discuss task completion, building relationships with your subordinates, becoming socially perceptive to changes in the workplace, utilizing your emotions in a positive and effective manner, and addressing challenging goals.
The course offers the opportunity to perform a case study analysis of workplace conflicts that require effective leadership, allowing you to apply your unique leadership characteristics revealed through completing the class.

  • Students will gain through self-assessment exercises an awareness of their own leadership philosophy, traits, skills, and behaviors.
  • Students will gain through the analysis of real-world case studies an understanding of the fundamental ways leadership is practiced in today’s organizations.
  • Students will gain through reflection and action activities an understanding and appreciation for the unique dimensions of their own leadership style, their strengths  and weakness, and ways to improve what they do as leaders.
  • Students will gain a conceptualization of leadership principles through reviewing the history of leadership theory and practice during the 20th century to present day.

BUSA-9057Management Boot Camp
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Enhance your management skills through this course for supervisors, managers, and emerging leaders. Nothing creates success like a solid foundation. Discover the keys for effectively managing your employees. Find out how to create clear expectations, engage and motivate employees, and increase your effectiveness through use of the DiSC personality profile (included). By the end of the course we will have you managing like a pro – quickly and with confidence.

BUSA-9058Collaborative Management
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Whether you manage or lead people, collaborative skills are essential to help harness the energy of groups and teams for maximum performance and productivity. Knowledge of collaborative skills will enable you to gain participation quickly, get input and buy-in for building consensus and plan for cooperation to get crucial projects completed. This course will help you explore the principles of collaborative management and gain insight on how to expand your collaborative skills for success of your team or organization.

BUSA-9059Introduction to Six Sigma Green Belt
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Six Sigma methods have been successfully deployed in many industries and organizations. This challenging Introduction to Six Sigma Green Belt course teaches critical skills required for Six Sigma practitioners. This first course in the certification program explains the basic terms and proven Six Sigma problem-solving methods, team building tools, and descriptive statistics that are the basis for the statistical tools that contribute to the success of improvement projects and to the overall success of your organization. Topics covered include Lean Principles, Failure Mode Effects Analysis, Team Tools, Project Charters, and Basic Statistical Tools. The instructor uses the “flipped” classroom technique and expects participants to go beyond the classroom and use the internet and other resources to learn the material.

BUSA-9060Intermediate Six Sigma Green Belt
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To be successful, organizations must manage by fact. As such, organizations depend on the measurement and analysis of performance to make key decisions that affect the organization.  This Intermediate Six Sigma Green Belt course builds on the ideas and skills learned in the Introduction to Six Sigma Green Belt course that organizations use, specifically their Six Sigma teams, to improve. In this second course in the certification program, participants will learn process analysis, data collection and analysis, probability and valid statistical conclusions, and hypothesis testing. Many participants find this course to be the most challenging of the certification courses.

BUSA-9061Improving Email Promotions
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Discover new ways to improve your email promotions, including when to email, what to email, and testing email copy.  Then find out how to analyze your email response rates, including getting the bench marks for open rates and click through rates.  Learn how to improve your email promotion and responses with tracking and testing.
Get a basic introduction to email promotions. If you are advanced, your instructor is an email expert and can answer your toughest questions as well.

At the end of the course, you will:

  • Have an overall understanding of how email promotion works and how email promotions are delivered to people;
  • Possess guidelines on how to write effective email copy;
  • Know how to avoid spamming people and how to target emails to those people most interested in your product or service;
  • Gain the technical knowledge to understand how commercial email vendors function and how to work with a commercial email vendor to optimize email promotions;
  • Know when to email, what to email, and how to analyze your email response rates, including open rates, click through rates, and conversion rates.

BUSA-9062Google Analytics
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If you are not reviewing your website statistics, then you are missing several key opportunities to profit from your website traffic. This course, aimed at non-technical users, will take you through all the key techniques and how to use website analytics using the world-standard Google Analytics, a free online tool.
You’ll understand your visitor traffic better, learn how to calculate return on investment (ROI) for your online advertising, and find out how to get more conversions and sales from your website visitors. A must for anyone serious about leveraging more success from their website.

At the end of this course you will:

  • Understand the importance of website statistics
  • Know how to increase website ROI
  • Understand how to install Google Analytics
  • Know the basics of search engine optimization
  • Understand how to create goals and tracking funnels

BUSA-9063Advanced Google Analytics
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A project activity based course, you will get the opportunity to practice with Google Analytics for more advanced learning and skill development. Your instructor will work with you on implementing Google Analytics for your own website. You will come away with the skills necessary for employing this most useful tool.

BUSA-9064Supervisory and Leadership Certificate
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Your employees are your most valuable resources. Ensuring the efficiency of your team is the key to your success and is your most important responsibility. Get practical, easy to understand, and insightful methods for new and even experienced supervisors and managers.
Learn about effective delegation, performance management, and writing performance reviews. Discuss the specifics of the supervisor's role and responsibilities, and strategies for improving your overall effectiveness as a leader. Take home practical information along with tips and techniques that can be applied at your job immediately.

Upon successful completion of this course you will:

  • Be able to self-assess your own competencies and know what you need to develop to maximize your effective as a supervisor
  • Employ strategies to create productive and cooperative staff relationships
  • Establish yourself as a leader in creating benefits to your organization and motivate staff to do the same
  • Delegate responsibility with confidence to create a more productive work environment
  • Be able to recognize and address problem behavior before it becomes too serious
  • Motivate and reward staff effort
  • Know what to include in a performance review and create a system for monitoring information that should be in the review
  • Be effective in correcting problem behaviors
  • Be effective in setting performance goals

BUSA-9065Advanced Six Sigma Green Belt
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The final course in the Six Sigma Green Belt program is the Advanced Six Sigma Greenbelt course which teaches participants to improve and control processes. Topics included in this course include hypothesis testing, design of experiments, and statistical process control. Participants will have to apply the concepts learned in the Introduction and Intermediate Six Sigma Green Belt courses. The instructor will share many handouts, spreadsheets, and web links that have tools participants will use while completing Six Sigma projects.

BUSA-9066Closing Procedures and Financial Statements
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This course will show you how to create a worksheet used to adjust the account balances and prepare the financial statements. Use your financial statements to measure performance, make improvements and set goals. The final step covered in this course is closing your books and preparing them for the next accounting period; this is done by journalizing and posting closing entries.

Upon successful completion of the course, you will be able to:

  • Prepare a worksheet
  • Be able to prepare an income statement
  • Determine a profit or loss
  • Prepare a balance sheet
  • Prepare closing entries, 
  • Prepare post-closing entries for revenue and expense accounts
  • Prepare a statement of changes in owner’s equity
  • Apply year-end steps monthly or quarterly

BUSA-9067Video Marketing
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Sight, sound and motion are much more compelling than static words on a page. Video is very hypnotic and it quickly speeds up the “know, like and trust,” factor with your audience. In this course you will discover how to use simple online video to quickly bond with your viewer, drive traffic to your website, boost business and build brand awareness.

Find out how to shoot simple, effective videos without costly fancy equipment or savvy technical skills.  Discover the secrets to creating content that commands attention.  Learn how to dominate Google and YouTube with your video and to strategically use YouTube to market your business 24/7 -- even while you sleep.

  • At the end of this course you will know the essential elements to shooting simple online video, including best camera equipment and lighting and sound principles.
  • You will have a script or “formula” to follow that will help you to shoot content with ease for both educational and sales purposes.
  • You will know how to increase search engine optimization with your videos for better rankings in Google and YouTube.
  • You will understand how to do target market research and shoot videos based on that research

BUSA-9068Managing Generations in the Workplace
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Get an understanding of managing workers in different generations in the workplace. Discover what motivates each generation at work, what incentives they respond to, and what messages they value.
Generations X and Y are significantly different than the Boomer generation. Each generation has different expectations and styles of work in the workplace.

Explore the characteristics of the different generations in the workplace. Discover the current motivations of Boomers, Gen Xers and Gen Yers and what messages they value. Identify practical, how-to tips and techniques for managing Boomers, Gen Xers, and Gen Yers in the workplace.

Upon successful completion of the course, you will:

  • Be able to recognize Boomer, Gen X and Gen Y generational behaviors and interpret their meanings correctly
  • Be able to correctly interpret the language of Boomer, Gen X and Gen Y generations
  • Be able to identify ways to adjust your own communication and leadership style to interact more effectively with members of different generations
  • Be able to explain the relationship between changes in the broader society and the shaping of generational values and behavior
  • Be able to suggest strategies, other than monetary, to motivate and reward today’s workforce.
  • Be able to communicate more effectively with Boomers, Gen Xer’s and Gen Yer’s
  • Be more successful in working with people in different generations

BUSA-9069Advanced Power BI
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Expand your knowledge of Power BI Desktop to the highest level. This course focuses on the advanced capabilities of Power Query, Data Modeling and Reports. Check for data inconsistencies, design efficient queries, create proper relationships, and write DAX code to ensure reports update quickly and accurately. Add navigation and analytical features to your reports to enable consumers to analyze the results.

Upon successful completion of the course, you will be able to:

  • Utilize Column profile, distribution, and quality
  • Perform fuzzy match
  • Duplicate versus Reference queries
  • Debug errors
  • Understand Data Modeling, what Star Schema is, understand relationship types and manage relationships
  • Understand contexts
  • CALCULATE function
  • COALESCE function
  • Compute visual totals accurately
  • Create reports, insert objects and create bookmarks

BUSA-9070Introduction to Social Media
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Upon successful completion of the course, you will:

  • Be able to use specific success metrics to evaluate the appropriateness of different sites
  • Create clear goals and objectives for improving business success through social media
  • Create strategies for incorporation of social media into your overall business plan
  • Track and evaluate the impact of social media on meeting your business goals

BUSA-9071Marketing Using Social Media
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Upon successful completion of the course, you will:

  • Be able to identify and use social media sites best suited to your business needs
  • Set up social media groups for communication with clients and customers
  • Use social media as a means to build customer loyalty and achieve a variety of business goals
  • Use social media to “put a face” on your organization and brand
  • Be able to create a profile that best serves the goals of your organization and maximizes communication

BUSA-9072Integrating Social Media Into Your Organization
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Upon successful completion of the course, you will:

  • Be able to create your own private social media using Ning
  • Be able to work socially using existing resources such as Google Docs and calendars
  • Move your website to an interactive Web 2.0 site
  • Select the best social media tools for your business
  • Develop a strategic plan for the implementation of a social media initiative

CBST-1042Sustainable Development Issues
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Sustainable development is the process by which an individual or a group of individuals (such as a country or a society) may make use of various environmental resources in the present while ensuring that these resources remain viable in both the near-term and long-term future. Sustainable development is of exceptional importance in today’s world, given the current concerns and debates over key environmental issues such as global warming, species depletion, and deforestation. This course introduces the key concepts and social, economic, and environmental issues surrounding sustainable development and provides a brief history of the topic. Examples and case studies of successful and disastrous developments throughout history are examined in order to demonstrate various concepts. Following this introduction, sustainable development is examined in the context of chemistry and chemical industry. Issues such as regulatory approaches to sustainability, industry initiatives, and the technology of 'green' chemistry are included.

CIVC-1015Introduction to BIM With Autodesk Revit
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This course will teach the concepts of building information modeling, parametric design, and construction documentation through Autodesk’s Revit software. Through the use of intelligent building components and interdependent views of the building model, students will see how and why this type of software is transforming the way we produce presentation and construction documentation with the added ability to glean statistical and quantitative information from it.

A three-day hands-on step by step experience with Revit software. Build a model. Customize the components. Output presentation and working construction drawings start to finish. Problem solve and network with other likeminded professionals.

CIVL-1075Intermediate Autodesk Revit - Level 2
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This course will build upon the concepts of building information modeling learned in Level 1 and introduce topics that include the creation and modification of parametric Revit families, using details lines to enhance construction documents and model management.

A three-day hands-on step by step experience with Revit software. Build a model. Create Revit Families. Output presentation and working construction drawings start to finish. Problem solve and network with other likeminded professionals.

CIVL-1100Advanced Autodesk Revit - Level 3
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Revit Level 3 is a three-day hands on step by step experience with Autodesk Revit software and is designed to provide training to students to enable them to apply and integrate the principles of Building Information Modeling (BIM) to all areas of project delivery. Topics will include: Coordinating Consultant’s Revit Models, Phasing and Design Options and Project Collaboration. Approaches to BIM Management will also be discussed. Prior Revit experience is required

CMDP-2013Materials and Methods
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(No description available at this time)

CMDP-2015Structural Analysis
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(No description available at this time)

CMDP-2016Structural Design
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This course is a bridging course for students with a technology diploma joining the Construction Management Degree program. In this course, students are introduced to the limit state design philosophy and fundamentals of reinforced concrete design. Students will learn how to evaluate loads that affect building structures. Students will also learn how to design reinforced concrete beams and slabs for flexure, shear and deflections, short reinforced columns for axial load and eccentricity and footing foundations.

This course is a prerequisite for CMDP-2010.

CMDP-2017Environmental Management ONLINE
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(No description available at this time)

CMDP-2018Infrastructure/Heavy Construction ONLINE
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(No description available at this time)

COMM-1000Business Communication 1RPL
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This course will guide students through the techniques and processes involved in writing, speaking, and listening effectively for business. Students will be taught skills for networking, meetings, and working in teams. Students will apply a direct approach to create professional emails and letters. Students will learn strategies for competent information report writing. Students will be taught how to create and deliver a memorable oral presentation. The proper use of business writing rules, grammar, and etiquette will be emphasized throughout the course.

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The ability to communicate effectively with people in your own organization, as well as with clients and the public, while using a variety of technologies, is highly valued in today’s workforce. You will represent your organization, and your organization's success will depend on you.

This communication course is designed to develop students' basic understanding of the principles of communication, with an emphasis on practical applications in business situations. Students will prepare and use written and oral communication effectively and efficiently. Since precision, clarity, and accuracy are essential to effective business communication, this course will emphasize style, content, and strategy. By reading assigned material, participating in discussions, honing their writing skills, completing assignments, and making oral presentations, students will develop sound business communication skills.

COMM-1021Proposal Writing
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Understand the proposal writing process. Discover the requirements for responding to a formal request for proposal. Explore the different types of proposals that organizations submit to obtain business or funding. Understand the value of persuasive writing, audience analysis and documentation standards.

COMM-1135Basic Writing for Creative Communications
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You will develop your ability to write with clarity and creativity for a variety of forms and audiences. Clear and engaging communication is impossible without a solid understanding of how writing works – and a great deal of practice at it. This course covers the fundamentals of correct and clear writing, techniques for crafting stories and arguments, and the research and writing processes. You should expect to do a substantial volume of reading and writing in the course.

COMM-1424Effective Speaking Skills
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Hold your audience's attention while you speak; whether it is one-on-one with peers or clients, or in a group setting. This interactive workshop (including role-playing and public speaking exercises) will enable you to get your point across clearly and enthusiastically in a variety of situations, enabling you to create a professional and effective business image.

COMM-9123Creative Writing
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Unearth the creativity within you in this introductory course in creative writing. Explore techniques in writing fiction, creative non-fiction, journalism and memoir. Learn to refine your prose, edit your work for style and clarity and develop written communication skills applicable to work or personal expression.

COMP-1248Machine Learning with Python
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Learn the concepts of Machine Learning by using Python programming language. You will become familiar with Python tools and modules that allow you to manipulate and reshape datasets so they can be used with various classification and regression algorithms. You will also be able to draw conclusions and qualify the chosen approach using various statistical methods. Even though the focus will be on classification and regression algorithms, the course will introduce you to unsupervised methods of Machine Learning as well as Neural Networks.

COMP-1256Network Elements
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Network Elements is an online distance education course. The course builds on existing network infrastructure knowledge that students bring, providing an opportunity to add depth in key areas. Competency in network infrastructure planning, deployment and troubleshooting is enhanced in the areas of routing, switching, voice and wireless technologies. Special emphasis is put on carrying out tasks in a professional and ethical manner despite some of the special pressures that working in the industry presents.

COMP-1257Programming Essentials in Python
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This course is a basic introduction to programming using the Python programming language. Students will develop, code, test and debug programs for simple applications using proper programming principles and documentation. Topics include data types, variable declaration, control structures, methods, classes, inheritance, polymorphism, encapsulation, arrays, and other data structures. No prior knowledge of programming is required.

Python is recommended for developers who are interested in pursuing careers in Security, Networking and Internet-of-Things. Students who complete this course are ready to take the PCAP-Certified Associate in Python programming. Students who pass this course will receive a digital badge.

COMP-1259Digital UX for Businesses
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Digital experiences are all around us. The advance of digital technologies combined with the expansion of the Internet across all things made it such that we live most of our lives through those technologies. This means that the quality of our life experiences are directly affected by those technologies. 

This course is a practical introduction to digital user experience design. The course’s main objective is to provide business leaders, managers, user experience professionals, and anyone who aspires to become a user experience professional the necessary knowledge and foundation to deliver exceptional digital user experiences. 

Students will learn the business rationale and the fundamental notions of sound digital experience design in a fast and changing landscape. 

Topics will include:
  • User experience theory
  • The place of digital experience design in an organization and its relationship with technology
  • Digital design necessary skills
  • Processes and tools
  • The measurement of user experience to maximize business success

COMP-9385Photoshop for Presentations
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Acquire the skills to navigate an extensive list of Photoshop features. You will gain both a foundational and advanced understanding of the popular software, and practice the most commonly used methods, such as managing text, working with layers, and image file properties.

In this course, you will find out the purpose of each photo editing tool and walk away with the skills to use them. You will even learn what the pros know.

Duration: 16 hours self-directed over 1 month.

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After taking this course, you will be exposed to a powerful, concise way of presenting information. The course begins with a history of infographics and the types of infographics used in business, education and industry. You will be exposed to Pinterest and other web-based sources of infographics. The course proceeds to an exposure to various user-friendly infographic creation websites.

Learn the basics of designing infographics and be create your own simple infographic.

Duration: 16 hours self-directed over 1 month.

CONF-1014Concrete Field Testing Technician
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Please note: CONF-1014 is only open to current Civil Engineering and Construction Management students.

The primary objective of this course is to improve the quality of field testing plastic concrete in conformance with the requirements of CAS A23.1-00 Standard.

The first three days consist of classroom study and lab testing.   

Note: Safety shoes are required for the lab work.

CORR-1001ASIST Suicide Intervention
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Develop the skills that can be used to prevent the immediate risk of suicide.  Learn how to ask the right questions and intervene with confidence.  An internationally recognized certificate from Living Works will be awarded to those who successfully complete the course.

DEVE-1055Social Innovation Foundations
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Social innovators explore social opportunities and use creativity to turn these opportunities into reality. In small groups, students will explore how new ideas are created, developed, and applied to promote systems change for social innovation that can affect the world for the better.
This course introduces students to social ideas in action, but also to those impacting the social innovation sector as they develop their professional selves.

This course can be used as credit towards the full time Social Innovation and Community Development Diploma program.

DISA-1001Fndn in Disability & Comm Support
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An entry level course at the new employee requiring an introduction and orientation to the field of Developmental Services. New employees require basic skills training, and information to do their job safely and effectively. Areas to be addressed would include but not be restricted to: communication; planning and programming; health and safety issues; documentation; and a variety of areas viewed as essential by employers. They will recognize the value in providing services that are value based, respectful of individuals and their rights, and consistent with the new Vulnerable Persons Legislation in Manitoba. They also need basic knowledge in understanding the overall service delivery system and the role they will play in the organization they will be employed in.

ECED-1005Introduction to the Science of Early Child Development
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In this online course, you will explore information from the resource The Science of Early Child Development – Introductory Edition. You will use readings, videos, links, interactive games and online discussions to gain basic knowledge of child development and links to practice. The course is delivered online over 9 weeks, with you doing the work where and when you like. There are weekly requirements but no scheduled classes.

This course is for you if you:

  • Want or need to take an introductory 40 hour training course. For example, Child Care Assistants in Manitoba.[Note: If you are a CCA in MB you may be interested in the Manitoba training grant information.]
  • Are comfortable with and enjoy working at a computer (e.g., using email and the internet).
  • Have access to a computer with an internet connection at least 5 hours/week.
  • Have basic keyboarding skills and fluency in English.

The textbook for this course is an online resource and you will be notified by email regarding access instructions.

ECED-1008Guiding 1RPL
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Students will examine why and how to interact and communicate with children in a nurturing and respectful manner. They will continue with the discussion and application of positive guidance techniques and communication strategies that foster children’s independence and self-regulation.

ECED-1072Introduction to Early Childhood Care and Education
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Child Care Assistants are responsible for interacting with children and their families and working collaboratively with Early Childhood Educators. This ComPac introduces the role of the Child Care Assistant in understanding children's development, being observant, guiding behaviour, ensuring health and safety, and participating in play.

ECED-9030The Abecedarian Approach
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The Abecedarian Approach is an early childhood intervention model designed to improve the outcomes of vulnerable children, focusing on language acquisition as the key to success.  In this course you will learn the history and methods of the Abecedarian Approach, and how to build children’s language skills through relationships and play. This course will be of interest to you if you work with high needs children and families in early childhood programs.


Students will be required to purchase The Creative Curriculum LearningGames from: Cost is $99.95 USD (subject to change), plus any applicable taxes and shipping fees. This should be purchased at the start of the course; delivery is approximately 2 weeks.

GENI-9060Digital Photo Editing
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Learn how to process pictures (from RAW Files), correct the colour balance, contrast, sharpening, balance shadows and highlights, enhance selective colours, and create black and white images. You will also learn how to clone parts of an image to repair it or remove items. Time will be given in class to work on a project and practice your skills.

HEAL-1047Mental Health First Aid - Youth
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Learn to recognize the signs and symptoms of mental health issues in youth, to provide initial help and to guide youth toward appropriate support.

The Mental Health First Aid for Adults who Interact with Youth (MHFA) training course was developed to help people provide initial support to youth aged 12 to 24 who may be developing a mental health problem or experiencing a mental health crisis. MHFA Canada teaches mental health first aid skills. The course does not train people to be therapists, counsellors or mental health professionals, but if crises do arise, members of the public can take action that may reduce the harm that could result.

HUMR-1005Interviewing Best Practices
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Gain valuable skills to conduct best-practice job interviews in this 20-hour workshop. Learn how to identify the successful candidate, develop key interview questions, address candidate’s questions, implement behavioural interviewing skills and scales, and set a positive interview climate.

>The workshop will be held 5 consecutive morning sessions from 9 am – 1 pm.

• Identifying the Successful Candidate (4 hours)
• Key Interviewing Questions (4 hours)
• Addressing Candidates’ Questions (4 hours)
• Behavioral Interviewing Skills and Scales (4 hours)
• Positive Interview Climates (4 hours)


LANG-1035ASL Intensive
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Learn American Sign Language (ASL) in a focused four week course that includes ASL 101, 102 and 103. Registration in the ASL Intensive course makes you eligible to register for the Deaf Studies program. Your acceptance into the Deaf Studies program does depend upon successful completion of the ASL Intensive course. Registration for the Deaf Studies program is based on a first come, first served basis. If there are no places available, your name will be added to a waiting list. Proof of successful completion of ASL 101, 102 and 103 (ASL Intensive) will be required.

MANU-1055Composite Fabrication Foundational Skills
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(No description available at this time)

MANU-1056Composite Fabrication Process Overview
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(No description available at this time)

MANU-1057Composite Fabrication Open Moulding
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(No description available at this time)

MANU-1058Composite Fabrication Closed Moulding
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(No description available at this time)

MANU-1059Composite Fabrication Tool Making
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(No description available at this time)

MATH-1142Pre-Technology Mathematics
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This course is to give students the skills necessary to cope with the technology mathematics they will encounter. It is to act as a bridge between consumer mathematics and Algebra and Trigonometery. Basic mathematical functions will be reviewed pertaining to whole numbers, fractions, decimal, percent, ratio and proportion. Then students are introduced to and will learn to apply the fundamentals rules of algebra, geometry, and trigonometry. Students will be asked to give solutions to problems encountered in technology and to present them in a clear, logical, and coherent manner.

MATH-9148Pre-Trades Mathematics
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You will review the four mathematical operations in concepts such as whole numbers, fractions, and decimals, with and without using a calculator. You will learn to apply principles of conversions, using metric and English (U.S. standard) measurements, principles of percent, ratio and proportion, and principles of right-angle triangles. You will also learn how to manipulate equations and formulae to solve shop-related problems as well as problems in basic geometry. You will be introduced to calculations involving perimeter, area and volume.

MGMT-1067Supervision in Human Service Settings
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Learn how to manage the work of others and supervise staff effectively in human service settings.  The course covers leadership, teamwork, the role of the supervisor, effective communication, problem employee behaviour, and correction and reinforcement.  Students will gain competency in the effective review of employee behaviour, and follow-up in the appraisal process, and will understand the negative outcomes of conflict-avoidance.

NTWK-2001Linux/Unix Administration
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This course provides the skills and knowledge required to install, configure, and support network services on a Linux server.  After installing a Linux server, students will learn how to administer and manage their own Linux-based network.  Topics include administering users, securing the file system, configuring network connectivity, managing processes, configuring and managing printing, implementing remote connectivity, and implementing, configuring and managing a variety of network services such as DNS, DHCP, NFS, FTP, email and web services in a hands-on environment.

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PDEV-1008Family Child Care
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This course provides students with knowledge of Infant, Toddler, Preschool and School Age development from birth to 12 years and strategies for working with these age groups in a family child care setting.

PDEV-1030Staging Your Home
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Learn to transform your home into a welcoming, appealing and attractive property.  Before you sell your residence, use staging skills to increase its impact in the real estate marketplace.  Gain the skills to stage a home for results, enhance appeal, minimize flaws, depersonalize and de-clutter, and lay out “inviting” furniture and accessories.

>The workshop will be held in 5 consecutive  sessions.

• Staging for Results (4 hours)
• Enhancing A Home’s Appeal(4 hours)
• Minimizing A Home’s Flaws (4 hours)
• Depersonalizing and De-cluttering(4 hours)
• “Inviting” Furniture/Accessories (4 hours)


PDEV-1031Window Treatments
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Enhance your home’s window appeal using professional decorating skills in this 20-hour workshop.  Learn how to select blinds, shades, shutters and drapes; choose window treatment hardware and “soft”ware; measure and estimate; select appropriate treatments; and check out window décor trends.

• Blinds/Shades, Shutters and Drapes (4 hours)
• Window Treatment Hardware/“Soft”ware (4 hours)
• Measuring and Estimating (4 hours)
• Choosing The Right Treatment (4 hours)
• Window Treatment Trends (4 hours)


PDEV-1048Career Development
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You will gain insight into your personality, interests, values, skills and abilities. You will learn which skills and abilities are needed in relationship to career choices and work readiness. You will  gain an understanding of how to access information on various careers, how to investigate the current job and occupation market and how to connect this information towards building a career path.  Topics will include decision-making, goal setting, and overcoming obstacles along with development.



PDEV-1050Fundamentals of Locksmithing
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Locksmith, an Overview will give you the basic understanding of the terminology and requirements of a locksmith.  A Locksmith is a person who repairs, services and/or installs all types of keys, locks, access/egress control systems (mechanical or electrical), and builds hardware in accordance with the provisions of local Building Codes or Fire Codes.

PDEV-1053Design Thinking
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In this course we will study how using design principles and methods can help you better solve complex problems and find exceptional solutions. This exploration of using creative thinking principles will challenge you to think in innovative ways and produce innovative results. Topics covered will include mind mapping and ideation; prototyping ideas and problem solving; storytelling and design empathy. Design thinking principles can be applied to many areas beyond just products including things such as systems and procedures; strategy and innovation planning; and customer/user experiences.  

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Learn to recognize challenging behaviour and develop the skills that focus on your response. Improve your communication skills to help the student return to a safe learning state.

PDEV-1947Exceptional Customer Service
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Attracting customers and keeping them: these are the goals of quality customer service. This workshop looks at who your customers are, what their needs are and how your business can satisfy those needs. Topics covered include internal and external customers/clients, top customer turn-offs, customer/clients with special needs and customers with problems.

PDEV-1985Team Building/Work Habits for Success
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Analyze yourself and others in order to see what each individual brings to the team, and discover why there is no “I” in “Team”. Re-energize the team, and make yours a winning team! Topics include how teams work, building a team attitude among your employees and learning how to deal with internal conflict to achieve “win-win” results.


PDEV-2001Portfolio Development - Online
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Develop a professional portfolio that will be the foundation of your career development. Learn what to document, how to document it, and how to use your professional portfolio for a successful job interview. Learn about e-portfolios and how to evaluate and select an appropriate e-portfolio platform.

PDEV-9000PMP® Exam Preparation
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Prepare to write the Project Management Professional (PMP®) or the Certified Associate in Project Management (CAPM®) certification examinations. This course will guide you through the knowledge areas, processes, practices, tools and techniques required to successfully pass the examination. You will take practice exams to learn the exam writing techniques. You will work in mentored study teams.

PMP® and CAPM® are a registered trademarks of the Project Management Institute.

PDEV-9020Safe Talk
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safeTALK is a three hour training workshop that will prepare you to identify persons with thoughts of suicide. You will learn to identify people who have thoughts of suicide, apply the TALK steps and connect a person to suicide first aid resources.

PDEV-9043Introduction to Mentoring & Coaching
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Mentoring and leading have a positive effect on the retention rates and work satisfaction of trained Early Childhood Educators. In this course, you will gain an understanding of mentoring and coaching in an Early Learning and Child Care setting. You will use reflective practice to apply those skills while mentoring novice Early Childhood Educators in their workplace.

PDEV-9052Student Success Workshop
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(No description available at this time)

PDEV-9053Financial Literacy
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Learn how to set and achieve goals using an established, working savings plan.

PDEV-9056Reading Comprehension & Professional Dev
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(No description available at this time)

PHOT-1038Digital Portfolio Development
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You will learn how to develop a web presence on the appropriate social media channels by building a simple website, blog or online store using a popular website builder. You will use creative writing techniques to connect with an audience through blogging and social media posts. You will then explore the fundamentals of online marketing, data analytics, search engine optimization (SEO) and effective use of #hashtags.

PHOT-1051Photography Entrepreneurship
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Cover the basic aspects of running a small photography business. You will gain an understanding of the process, issues and decisions in managing an establishment or purchasing of a small photographic business. Whether considering starting a new photographic business or developing and established enterprise, you will find the content applicable.

Some of the topics include: creating a business plan, developing a marketing plan, using financing statements for planning and analysis, planning human resources, the role of government and regulations, taxation and personal self-assessment.

PROF-1001Cannabis 101
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With Canada being the first G7 country to legalize both medical and recreational cannabis, now is the time to learn more about this emerging industry.

This course will provide:

  • a science-based overview of the cannabis plant from genetics, to production and processing, and to market;
  • a review of the regulations and restrictions in the medical and recreational space, and how they apply provincially and federally;
  • up-to-date information regarding medical cannabis therapy and harm reduction strategies;
  • robust discussion on the safety and social responsibility topics in the industry; and.
  • an overview of the current research and development in the industry
Read a firsthand review of the Cannabis 101 course from Evelyn Lundeen, RRC Nursing Instructor.

PROJ-1005Organizational Change Management
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Study the theory behind, and practical application of, essential change management tools and techniques. Learn to employ strategies to assist you in recognizing, diagnosing, planning, implementing and sustaining organizational change.

Examine current change management issues facing organizations, executives, project teams and work groups, along with strategies to solve them.

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The Workplace Hazardous Materials System (WHMIS) is a system for ensuring that important information about hazardous products is communicated where products are used, stored and handled. This course provides Information necessary to understand and interpret information about hazardous products, including pictograms (symbols), labels and Safety Data Sheets.

SAFE-1260Workplace Safety and Health
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This workshop will provide a basic introduction to workplace health and safety regulations. Discover the rights and responsibilities of employees and the responsibilities of employers and supervisors in complying with safety and health legislation. Learn to identify unsafe working practices and places and how to promote safety in your organization.

SECU-1061Manitoba Security Guard Training Program
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You have chosen to become a security guard in Manitoba.  You need to know the basics so that you can work safely and carry out your duties in a professional way.  The law in Manitoba says that you must receive at least 40 hours of training.  This course covers all the important areas needed for this basic training.  It was designed to help you pass the provincial exam and earn your security guard certificate. See Other Information for textbook details.

SEMR-1039How to Learn Online
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This course will help you develop an understanding of what online learning is about and what skills are necessary to be a successful student.

You will learn some of the differences between an online and a traditional course and what it takes to succeed. You will discover:

  • What your time management type is and how to make use of your skills
  • How to schedule your time and use critical thinking
  • How to solve some of the technical problems you might encounter
  • The differences between reading a book and reading online

SEMR-9003Managing Young Workers
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Learn as managers and supervisors the facts about the new generations of workers. Explore innovative techniques to ensure effective skills transfer and how to maintain a productive workplace.

SEMR-9013Stress Management
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Learn how to relax and how to overcome and prevent stress. Common problems and effective solutions are presented and explored.

SEMR-9020Logistics:Cargo Claims Prvntn
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A freight claim or cargo claim is the cost that is incurred when goods are damaged in transit. The cost of this figure in the global supply chain industry is staggering, amounting to hundreds of millions of dollars per annum. As trade continues to grow, so does this cost. Ultimately, freight claims are mostly preventable by way of the proactive strategies and practices. By attending this seminar you will learn about how to mitigate freight claims, and the process for resolution when a claim occurs.

SEMR-9096Conflict Resolution
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We can expect to face conflict situations whenever we spend time with others; conflict gets resolved whether the situation is to our liking or not. This conflict resolution workshop addresses the interpersonal scope for such activity so that you can resolve your conflicts with others in a stable and safe environment, while still maintaining your own dignity. Topics include: safety procedures, how to maintain control of a situation, defusing techniques, how to listen and ask questions, mediation, and how to come to an eventual agreement.

SEMR-9118Team Building
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Success in an organization is rarely ever the result of individual talents or efforts. If employees work together as team members, success is more likely. The goal of this workshop is to provide the participants with an opportunity to learn how to work together more effectively as team rather than as groups.

SEMR-9119Interview Skills - Employee
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Did you know you are interviewing as much as being interviewed for that position? Learn the techniques for adequately preparing for an interview to project the inherent confidence you build by knowing yourself, the process and establishing realistic expectations. Stages of the interview process will be covered, what to do before, during and after the interview.

SEMR-9152Effective Listening Techniques
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Learn techniques for better listening and note-taking. Learn how to ignore distractions, summarize what a speaker has said, and control your emotions. Know when to ask questions or comment.

SEMR-9158Building Workplace Loyalty
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Pressure is being placed on managers to build progressive working environments that encourage and support employee growth and job satisfaction. Participants will be introduced to a simple tool to assess their ability to foster a working environment that ensures high levels of employee engagement. We will also discuss practical techniques to identify and nurture employee ability and to build higher levels of employee commitment and contribution.

SEMR-9160Successful Meeting Strategies
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Learn the role of meetings in businesses and organizations, the characteristics of meetings, roles of participants and how to conduct productive meetings. Become familiar with the role of parliamentary procedures and the various types of meetings, such as board, council and committee.

SEMR-9167Workday Management Tools
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Learn how to identify, manage, and control time-wasters at home and work. Learn how to set goals and plan the most effective use of your time. Take control of your time.

SEMR-9172Supervisory Service Skills
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Create an environment of customer service within your organization.  Discover the 5 employee essentials to providing real customer service.  Identify the steps to giving your staff both positive and constructive feedback.  Gain the skills necessary to be an effective Customer Service Supervisor and discover your role in maintaining good customer relations.

SEMR-9175Interviewing Skills-Employers
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Topics will include the importance of the job interview, the importance of personnel selection and how you rate as an interviewer. Stages of the interview such as preparation, before during and after will be covered. There will be a short session of role playing.

SEMR-9179Customer Service - Advanced
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Acquire the critical tools and skills for interacting effectively with customers. Covered will be the importance of customer service and basic customer needs. Also included will be expectations of the customer, interpersonal skills, using the telephone, handling complaints effectively and customer service training plus a summary of how to win customers and keep them for life.  Through individual and group exercises, and class discussion, participants will gain an understanding of what it takes to provide exceptional customer service to your customers every day.

SEMR-9185Communicating in Conflict
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Enhance skills to improve "getting through" to aggressive people and "making their point" in communications at school, at work, at home or at play. Sometimes our best efforts seem at risk from uncomfortable comments that people make. Learn to identify stressful "losing" situations and resolve these potholes in the road of daily conversation.

SEMR-9188Making Tough Decisions
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Understanding the behavioral components of our decision making style is often a key factor in developing effective working relationships and career choices. Tough decisions often involve ambiguity, conflict and uncertainty. Address the need to understand these confounding attributes and to deal with them effectively in decision making situations.

SEMR-9190Decision Making Tools
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Develop your skills in using a number of conceptual aids in the decision-making process. Types of aids include: tabular decision aids, mind-mapping, free-wheeling diagrams and gantt charts, and influence diagrams. These will help you to weigh various factors involved in a decision, create a balanced view of the situation, add the element of time, and consider the factors of probability and uncertainty. Learn to apply these aids so that you can demonstrate a vision of the "big picture" and graphically illustrate the rationale behind your decisions.

SEMR-9191Value-Focused Thinking
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Recognizing and articulating fundamental values can lead to the identification of decision opportunities and the creation of better alternatives. Focusing on the values that should be guiding the decision situation makes the search for new alternatives a creative and productive exercise.

SEMR-9206Preparing Newsletters
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Learn the purpose of newsletters, preparation methods, content guidelines, deadline issues, various page layouts, paper selection, and reproduction or printing considerations.

SEMR-9293Myers-Briggs Type Indicator Workshop
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You’ve got personality! We all do and we are all different. Millions in over 100 countries take the Myers Briggs personality assessment every year. It is the most trusted and widely used assessment tool in the world. Gain valuable insight about yourself and the people you interact with daily. Learn how others see you. Find out who you are and what makes you tick and then use that information to know and understand yourself. The knowledge you gain can be used in decision making, career development, problem solving, understanding and improving relationships, teambuilding and more.

SEMR-9342Customer Relationship Building
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In order to build and maintain rapport with your customers, it is important to have a strong foundation in communication. This hands-on workshop provides participants with the opportunity to focus their attention on developing positive relationships with both internal and external customers through: listening skills, effective use of body language, voice tone and words, an understanding of potential communication barriers and how to minimize them, the use of assertive language and more!

SEMR-9574Best Practices: Selling On-Line
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This webinar will cover the top areas customers care about when shopping online.

Topics include:
  • Pricing/shipping information
  • Credibility of the site
  • Product placement/display
  • Cost calculator (shipping, tax, etc.)
  • Search functionality
  • Online customer service

SEMR-9575Selecting E-Commerce Platforms
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This webinar will cover what you need to consider when selecting an e-commerce platform.

Topics include:
  • Pricing
  • Integration with other software such as accounting systems
  • Search engine optimization (SEO)
  • Mobile friendliness
  • Customer service
  • Security

SEMR-9576Payment Methods & Taxes
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This webinar will discuss what online payments are and how to collect them.

It will include the whole payment ecosystem, including:
  • What constitutes a single payment transaction
  • What is a payment gateway
  • What are service providers and how to choose one
  • What is the cost associated with payment service providers and how to reduce it
  • Security practices and PCI compliance
  • How to prevent online fraud
  • What are chargebacks and how to manage them
  • Topics of interest - recurring payments, integration with financial software

SEMR-9577Managing Inventory & Service
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This webinar will focus on inventory management, delivery and service.

Topics include:
  • Types of inventory management
  • Fulfillment warehouses
  • Stocking and delivering your own inventory
  • Shipping and handling returns

SEMR-9578Launch & Grow Your Online Business
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This webinar will focus on how you can launch and grow your business online. 

In addition, the various ways to promote and grow you business through social media and other avenues will be covered.

SEMR-9702Succession Planning
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You will learn how to identify business-critical or key positions for which a succession plan is necessary, forecast upcoming retirements and identify high turnover positions. You will be able to identify and screen candidates, conduct job analysis and identify role requirements. You will be able to plan for building knowledge, skills and abilities through training and mentorship as well as create a system for assessing progress and recognition.

SEMR-9910Recreational Boating Regulations
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If you operate a motorized pleasure boat or watercraft, including a sailboat fitted with a motor, there is a legal requirement for proof of operator competency to be carried on board. Most commonly this proof of competency is in the form of a “Pleasure Craft Operator Card”.

Learn about the operator competency requirements; age & horsepower restrictions; regulations for small vessels; and how the Contraventions Act has changed the way boating regulations are enforced.

After a detailed study course of required knowledge statements, participants will be permitted to write a Transport Canada test. A Pleasure Craft Operator Card will be issued to all who successfully pass the test.

TRAD-9009Commercial Tire Service Basic 200
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Companies that wish to provide OSHA compliance training for new hires and experienced technicians can now enroll in the Basic CTS Program (200 Level). This is a 2 day course that is comprised of one day of classroom instruction followed by a second day of in shop training and certification testing. The instructor uses the Tire Industry Association (TIA) Instructor Guide to lead the class through videos and Student Workbooks that use lesson plans and module quizzes.

Following the training, the students complete a 50-question Final Exam and have to successfully complete the tasks specified within the OSHA Skills Demonstration form in the student workbook. These documents are then sent to TIA for final marking and successful applicants will then receive a Certificate of Completion (200 Level) from TIA.

All courses are delivered at the Heavy Equipment Transportation Center located in Building “Z” at the Notre Dame Campus of Red River College.

These are the 12 Modules that make up the Basic CTS 200 level Program.

Module 1: Safety
Includes Personal Protective Equipment, lifting safety, and other topics like heat stroke and frostbite prevention.

Module 2: Basic Tire Info
Addresses tire construction, sizing and nomenclature, inflation pressure, tread design and compound for different applications, speed rating and all special service ratings and identification.

Module 3: Rims and Wheels
Outlines the difference between rims and wheels including the nomenclature for both assemblies. It will also identify and address the different type of hub and drum assemblies for commercial vehicles.

Module 4: OSHA Regulations
The video will include the script of the OSHA Regulation 29 CFR 1910.177 with images supporting the wording. The Manual will also include the OSHA Demount/Mount and Rim Matching Charts.

Module 5: Jacking and Lifting
Outlines procedures for properly jacking, lifting and supporting trucks, tractors and trailers. It will focus on jack and jack stand identification and operation as well as the proper position of each when lifting one, two, or three axles

Module 6: Torque
Defines the relationship between torque and clamping force when installing wheels and rims. This in-depth look at how tightening a fastener creates the force that holds the assemblies to the vehicles will help technicians understand the importance of the RIST procedure (Remove debris, Inspect components, Snug in a star, Torque to spec).

Module 7: Wheel End Safety
Addresses wheel end fires, commercial vehicle inspection, wheel-off prevention, and wheel end maintenance.

Module 8: Hub-Pilot Wheels
Puts the basic principles of the previous two modules to work with hub-pilot wheel removal as well as the inspection and installation guidelines that accompany the RIST procedure.

Module 9: Stud-Pilot Wheels
Focuses on stud-pilot wheel removal as well as the inspection and installation guidelines that accompany the RIST procedures.

Module 10: Demountable Rims
Addresses demountable rim removal as well as the inspection and installation guidelines that accompany the RIST procedures.

Module 11: Single-Piece
Dedicated to single-piece demount, mount and inflation procedures with an increased emphasis on disc wheel inspection, valve stem installation (including torque) and concentric bead seating techniques.

Module 12: Multi-Piece
Covers the basics for demounting, mounting and inflating two-piece and three-piece multi-piece assemblies.

WEBD-2007Full-Stack Web Development
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This course provides an examination of the Ruby programming language and the Model-View-Controller (MVC) application design pattern. Learners will implement an e-commerce system using the Ruby on Rails web-programming framework as a course project. Coverage will also be given to server configuration, application deployment, source control and other contemporary web development topics.

Take ADEV-2005 or ADEV-2008, and take WEBD-2006 or WEBD-2008.
WRKS-9145Beyond Hashtags
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This 20-hour course will move you beyond the basics in online marketing. You will learn how to create strong relationships with customers and fans, how to engage your customers without hard selling, and the surprising goal every social media marketer should keep in mind: to drive customers to your website. The course is designed for entrepreneurs, business professionals, and those working in communications.

Click the "More Info" link beside the course's name to view the description of the course.

Course Dates and Fees

2021 Winter Term
SEMR-9096 Conflict Resolutionmore info
Location: Steinbach
DatesClass DaysTimeDeliveryInstructorSectionCostActions
Mar 05, 21 - Mar 12, 21F8:30AM - 12:30PMV. Fehr211530$107
Location: Steinbach
Mar 05, 21 - Mar 12, 21
Class days
8:30AM - 12:30PM
V. Fehr
DISA-1001 Fndn in Disability & Comm Supportmore info
Location: Steinbach
DatesClass DaysTimeDeliveryInstructorSectionCostActions
Mar 10, 21 - May 12, 21W1:00PM - 5:00PMC. Brouzes209244$429
Location: Steinbach
Mar 10, 21 - May 12, 21
Class days
1:00PM - 5:00PM
C. Brouzes

Computer/Laptop Requirements

Online learning is a critical component of course delivery in all Red River College programs. To ensure each student has the tools they need to achieve their academic goals, all Red River College students require, at minimum:

1.  Off-campus access to a current computer with a webcam

2.  A high speed internet connection

• Recommended minimum speed: 10 mbps for download, 3 mbps for upload
• Slower internet connection speeds may result in audio and video issues. Please keep in mind that if others in your home are using the same internet connection at the same time as you are, you may also experience audio and video issues.
• Please refer to for further information on Computer Requirements for Students.

Please note that any anticipated costs are not included in Books and Supplies estimates.

Recognition of Prior Learning

Recognition of Prior Learning (RPL) is a process which documents and compares an individual's prior learning gained from prior education, work and life experiences and personal study to the learning outcomes in College courses/programs. For more information, please visit

Graduate Employment Report

Red River College surveys its graduates on an annual basis to collect data related to the graduates’ employment status, salary, occupation and skill use. In addition, graduates are asked to indicate their level of satisfaction regarding the education they received at Red River College.

Visit for graduate satisfaction and employment reports.

Contact Information

For more information, contact:

School of Continuing Education
E113 - 2055 Notre Dame Ave
Winnipeg, MB  R3H 0J9
Phone: 204-694-1789 or 1-866-242-7073
Fax: 204-633-6489

Interlake Campus
Box 304
825 Manitoba Avenue
Selkirk, MB  R1A 1T0
Toll-free: 1-866-946-3241
Phone: 204-785-5328
Fax: 204-482-7082

Peguis-Fisher River Campus
Box 598
Peguis, MB  R0C 3J0
Phone: 204-645-4179

Steinbach Campus
Unit 2-385 Loewen Blvd.
Steinbach, MB  R5G 0B3
Phone: 204-320-2500
Fax: 204-346-0178


How to Register

For information on how to register for courses in this program, follow the link below.

Student Evaluation of Program

Every year Red River College surveys students, in all full-time programs, to learn more about their college experience. The questionnaire includes questions about students’ experiences with College programs, facilities, and services offered.

Visit for student evaluation of program reports.

College Support Services

Red River College is committed to student success and provides valuable support services to assist in helping students make the most of their time at RRC.

Visit for more information.

Page produced on 2021-01-28 03:17:04
Red River College endeavours to provide the most current version of all program and course information on this website. Please be advised that classes may be scheduled between 8:00 a.m. and 10:00 p.m. The College reserves the right to modify or cancel any course, program, process, or procedure without notice or prejudice. Fees may change without notice.