FULL-TIME | WINNIPEG LOCATIONS ITOPF-DP IT Operations

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Overview

  • Two year (20 month) diploma
  • Fall (late August) and winter (January) entry dates
  • Location: Exchange District Campus, Winnipeg, Manitoba
  • Classes take place between 8 am and 6 pm
  • Classes are held on campus on Mondays, Tuesdays, and Wednesday mornings and online on Wednesday afternoons, Thursdays, and Fridays
  • Students need to purchase a laptop
  • Most courses in the program will run between 8 am and 6 pm from Monday to Friday

IT Operations professionals deliver and support the essential IT services that keep businesses running. They are service-minded professionals who put customer experience and the needs of the business first.   IT Operations teams define how an organization manages software, hardware, and cloud services. They provide other IT support such as network administration, storage, information security, device management, cloud management and help/service desks.  

The world of IT Operations is growing as modern organizations rely on technology to be the backbone which supports their activities. Students will develop their skills in IT Operations, enabling them to manage processes and services for clients inside and outside of the organization.  

After completing the IT Operations Diploma Program, the graduate will be able to:
  • Demonstrate customer experience and customer service philosophies to meet business needs.
  • Apply the People, Process and Technology framework to deliver effective services.
  • Apply the IT service management framework to increase information technology operational efficiency and stability.
  • Interpret IT architecture to apply changes, provide support, and continually improve service.
  • Demonstrate fundamental IT skills for troubleshooting and IT services support.
  • Perform IT operations functions to maintain the stability of the business technology environment.
  • Track current technology warranties, licenses and technology lifecycle to ensure sustainability of systems.
  • Mitigate security threats to protect the business from vulnerabilities.
  • Deliver IT services to provide continuity of service.
  • Perform preventative maintenance and service recoveries to ensure continuity of service.
  • Provide business continuity and disaster recovery processes to maintain IT services.
  • Implement cloud services to support business needs and processes.
  • Communicate information to various stakeholders across different channels.

Admission Requirements

Your Academic History
If your academic history includes any of the following, please visit My Education for important information: post-secondary studies at an institution other than Red River College Polytechnic; Modified (M), English as an Additional Language (E), or GED high school courses; or home schooling; international secondary (high school) studies.

DOCUMENT SUBMISSION

Upload Through Your Future Student Account

  • Scan your document(s) and save the file. Ensure you keep your original documents as the College may request to see them at any time.
  • Go to apply.rrc.ca and log in.
  • Click on your application, then Supplemental Items & Documents.

If you do not have a Future Student Account or require assistance, please contact our Student Service Centre at 204-632-2327.

Internationally Educated Applicants - visit www.rrc.ca/credentials for credential assessment information.

Submission of required documentation indicating proof of completion of admission requirements is due within 15 days of applying unless otherwise noted in the program's admission requirements.

Regular Admission Requirements

  1. Grade 12
    • Submit proof of graduation from or enrolment in Grade 12
    • If you provide proof of enrolment at time of application, your official final grades indicating successful completion must be submitted by July 15 for fall enrolment or by the deadline specified in your admission letter
    • If you are required to complete an English language assessment, do not submit your transcripts until requested to do so.  See English Language Requirements (ELRs) for more information.
      and
  2. English Language Requirements (ELRs)
      • Answer this question to determine if you meet this program’s ELRs:
        Have I successfully completed 3 years of full-time high school (secondary) education in Canada, the United States, or an ELR exempt country where English was the language of instruction?
        • If YES, you meet English language requirements.  Apply and then submit your transcripts* for review
          or
        • If NO, submit proof of meeting an ELRs option.  If you choose the English language assessment option, review this program's approved assessments and required levels.
          or 
        • If you completed all of your education in Canada, the United States, or an ELR exempt country in English but you did not graduate high school, submit your transcripts* for review. 
      • * If your transcripts are from the USA or an ELR exempt country, we will assess an International Credentials Assessment Fee to be paid before your transcripts will be reviewed.

    Mature Student Admission Requirements
    If you are 19 years of age or older and have been out of high school for a minimum of one year at time of application, and you do not meet the regular admission requirements, you may apply under the Mature Student admission requirements.

    1. Grade 12 Courses
      • High school graduation is not required, but you must have successfully completed or be enrolled in:
        • Grade 12 English 40S
        • Grade 12 Math 40S
      • If you provide proof of enrolment at time of application, your official final grades indicating successful completion must be submitted by July 15 for fall enrolment or by the deadline specified in your admission letter
      • If you are required to complete an English language assessment, do not submit your transcripts until requested to do so.  See English Language Requirements (ELRs) for more information.
        and
    2. Meet Regular Admission Requirement 2

    English Language Assessments

    English Language AssessmentMinimum Required Levels
    L - Listening, S - Speaking, R - Reading, W - WritingLSRW
    AEPUCE (Academic English Program of University and College Entrance )
    Requirement: Submission of a parchment (certificate) indicating successful completion of the AEPUCE program, including language levels achieved if available.
    8887
    CAEL and CAEL Online (Canadian Academic English Language)
    60606060
    CLB (LINC) (Canadian Language Benchmark - Language Instruction for Newcomers to Canada)
    Canadian Citizens: LINC programs are not available.
    8887
    Duolingo (Duolingo English Test)

    * MINIMUM OVERAL SCORE OF 115 REQUIRED.

    There are no minimum required levels for L,S,R,W.

    Only Duolingo English Test scores that have been verified through the Duolingo English Test Portal will be accepted.

    0*0*0*0*
    IELTS - Academic (International English Language Testing System)
    Please Note: 3 year expiry date for Nursing Program Applicants
    6.56.56.56.0
    LSI (Language Studies International)
    6.56.56.56.5
    PTE - Academic Online Assessment (Pearson Test of English)
    58585850
    Password Skills (An in person English Language Assessment hosted by RRC Polytech)
    This in-person, computer-based test is composed of four test modules: reading, writing, listening and speaking. The test takes 3 hours and 5 minutes to complete and is conducted in two parts. The first part assesses reading, listening, and writing, and the second part assesses speaking in a separate room. Password Skills costs $139 to take through RRC Polytech. Password Skills is hosted by the RRC Polytech Testing and Assessment Centre: E440, Manitou a bi Bii Daziigae building, on the fourth floor. If you wish to do Password Skills remotely (not in-person), Password Skills Plus can be taken online. RRC Polytech does not offer Password Skills Plus, but we do accept the results for entry into program.
    6.56.56.56.0
    Password Skills Plus (Password Skills Plus is an online assessment that can be taken instead of Password Skills. )
    6.56.56.56.0
    TOEFL-iBT (Test of English as a Foreign Language - internet Based Test)
    To meet the needs of students who are unable to take the TOEFL iBT® test at a test center due to public health concerns, ETS is temporarily offering the TOEFL iBT Special Home Edition test in selected areas.
    20201921

    Who Should Enrol?

    If you like technology and you are looking for an exciting career where you continuously learn new technologies, IT Operations may be the program for you. You need to be up for the challenge of problem solving and troubleshooting related to technology. Customer service is important for success in IT operations jobs, so you need to enjoy working with people. You will learn to provide excellent customer experiences to the business people who use technologies that you support. 

    You need fundamental computer skills such as keyboarding, managing files and folders, and using an internet browser. This program is suitable for people who have no prior related work experience or post-secondary education. 

    Locations, Dates and Fees

    Next Estimated Term 1 Start Date (subject to change)

    Location Start Date Apply Link
    Roblin Centre (Prev. PSC) Jan 06, 2025 Apply Now

    Costs (estimates only; subject to change)

    Program/Student Fees
    Year 1
    $15,051.00
    Year 2
    $9,497.00
    Books and Supplies
    Year 1
    $200.00
    Program/Student Fees (International)
    Year 1
    $21,299.00
    Year 2
    $16,494.00

    Students may apply for financial assistance through the Manitoba Student Aid program. For general information on applying please call 204-945-6321 or 1-800-204-1685, or visit their website at www.manitobastudentaid.ca, which also includes an online application. For detailed information, please visit one of the RRC Polytech Student Service Centres or call 204-632-2327. Applicants requiring financial assistance should complete their student loan applications well in advance of the class start date.

    Red River College Polytechnic is a participating institution in the HigherEdPoints program. Through this program, students are able to convert Aeroplan® Miles and TD Points into funds to help cover their tuition. Family members and friends can also contribute to a student’s education by converting their loyalty points - anyone can donate their points to an individual student.

    Visit the HigherEdPoints website for more information about the program and/or to set up an account to convert your points.

    Courses and Descriptions

    (Click the course name to view the description of the course)
    Recognition of Prior Learning (RPL)
    In addition to Transfer of Credit from a recognized post secondary institution, other RPL processes are available for RPL courses. Click here for more information. For courses with no RPL, please check www.rrc.ca/rpl for additional contact information.
    COMM-1173Communication StrategiesRPL
    More Information

    Everyone communicates, but are they doing it well? Communicative competence takes practice and self-awareness. By developing their communication skills, the student will improve their interpersonal ability, intercultural competence, and digital fluency to prepare the student for success in the workplace. In Communication Strategies, the student will learn through discovery and project-based activities to practice approaching situations critically and collaboratively. The strategies the student will gain in this course will be useful throughout their program and in their chosen industry.

    COMM-2172Communication for the WorkplaceRPL
    More Information

    This course reinforces the communication strategies practiced in COMM-1173 to provide students with the communication skills needed to apply for, stay in, and progress in the world of work. Students will further develop their interpersonal skills and digital fluency by seeking college, industry and community supports. Additionally, they will apply speaking, writing, and collaboration strategies to getting the job, adjusting to the job, and developing long-term career goals. Communication for the Workplace is a creative and active learning opportunity to set students apart in today’s competitive job market.

    Prerequisites:
    COMM-2176Communication for Systems and Innovative ThinkingRPL
    More Information

    Students will build on the skills they practiced in Communication Strategies by focusing on the information technology sector. Students will develop their ability to think at a systems level by analyzing problems to come up with innovative solutions. Learners will collaborate to manage, analyze, and communicate information to various audiences across different channels. This collaboration will involve active listening, networking, and persuasion strategies in an information technology context. 

    Prerequisites:
    COMP-1309IT Service Management
    More Information

    In this foundational course, students will learn to manage common services that are provided by IT Operations professionals. Students will be introduced to core principles of IT service management such as customer service orientation, continual service improvement, and a focus on meeting the needs of the business. Students will get hands on experience troubleshooting common IT problems. They will learn how to manage incidents, identify and address systematic problems, and manage changes in IT services. The course also gives learners practice writing change tickets and training customers how to use new technologies.

    COMP-1310IT Architecture and Design
    More Information

    IT solutions exist in order to meet business needs. In this course, students will learn foundational principles of IT architecture and design. They will learn how to interpret architectures and Detailed IT Design (DID) documents IT architects and engineers create and how to map the dependencies between infrastructures. Learners will also apply these architecture and design principles to create a simple IT solution.

    COMP-1311IT Foundations
    More Information

    This course covers common IT concepts including the structure of typical IT departments and the roles of various IT professionals. Students will learn how an operating system interacts with applications on a device. Learners will be introduced to computer hardware and networks and will install peripherals such as printers. They will also learn foundational software development and database concepts. By the end of this course, students should use common IT best practices.

    COMP-1312Customer Experience
    More Information

    Customer Experience (CX) is a philosophy that makes the customer the focal point for all IT services. In this introductory-level course, students will get an overview of CX philosophies and processes, including the value delivery model. They will engage in role plays and simulations to provide customer service through responsiveness, tailored communication, and application of conflict management techniques. Students will apply user experience tools and a full design sprint to create a technology solution.

    COMP-1701Transforming Data Into Databases
    More Information

    This is a data-focused course to develop confidence with quick data handling, parsing, structuring, and manipulating datasets for various database types. By viewing, understanding, and normalizing datasets, students will produce Entity Relationship Diagrams (ERDs) and other visual data schemas. Students will learn basic Structured Query Language (SQL) and NoSQL (not only SQL) data types, key-value pairs, and document stores. Students will develop basic to advanced commands including complex JOINs, advanced mathematical and string functions, and full-text search indexing functions. Students will tune the performance and execution times of queries using common practices of indexing and de-normalization. 

    COMP-1702Introduction to Data Science and Machine Learning
    More Information

    In this course, students will be introduced to the fields of Data Science and Machine Learning (DSML) and how they are used in real business applications. Students will get an introduction to the industry standard tools and technologies used in this field and learn definitions and meanings of common terms. They will analyze real case studies of how industry has applied the tools of DSML to improve their performance. By the end of this course, students will be able to contrast how DSML tools have impacted performance metrics in industry, compared to conventionally used methods. 

    COMP-2041IT Operations Foundations
    More Information

    This course covers core competencies required for IT Operations professionals. Students will determine the capacity and performance requirements for a technology, apply configuration standards, and use automation tools to manage daily IT operations activities. By the end of this course, they will be able to manage relationships with their suppliers, implement sustainability plans, and gather evidence for reports and audits.

    Prerequisites:
    COMP-2042IT Service Desk and Customer Support
    More Information

    IT Service Desk professionals provide support to both internal and external customers, sometimes by troubleshooting problems themselves, but otherwise by knowing who can address the issue. Students will reinforce the troubleshooting and customer experience skills developed in previous courses and use knowledge base articles to manage incidents and to solve problems. They will be able to support identity and access management processes; configure end-point solutions such as laptops, mobile devices, and cloud-based platforms; and contribute to Computer Emergency Response Teams (CERTs). Throughout this course, learners will apply the customer service model and further develop specific communication skills such as positive messaging during stressful events.

    Prerequisites:
    Take COMP-1309 or COMP-1332, take COMP-1311 or COMP-1329, and take COMP-1312 or COMP-1328.
    COMP-2043People, Process and Technology
    More Information

    Students will learn how the framework of People, Process, and Technology supports IT services. This course reinforces and develops students’ communication skills through the writing of processes, procedures, training plans, and transition-to-production documents. Learners will conduct mock meetings with stakeholders, carry out in-person training, and develop a training video. By the end of the course, they will develop a comprehensive deployment plan for a new technology which includes the calculation of human resource requirements and required processes.

    Prerequisites:
    COMP-2044Security Foundations
    More Information

    Information security skills are important for all IT professionals. Students will conduct security assessments, implement solutions, use software to monitor threats, and respond to specific events. The course covers standard security processes for containing threats. Students will learn to operate with an awareness of relevant laws and policies and demonstrate ethical reasoning. Learners will gain familiarity with security terminology and principles.

    Prerequisites:
    COMP-2045Cloud Infrastructure
    More Information

    Organizations increasingly rely on cloud services for their operations. This course covers an overview of the architecture, implementation and delivery of cloud technologies including networks, databases, storage and compute services. Students will identify the cloud infrastructure required for specific IT services. They will also configure, deploy and maintain a cloud service as part of a comprehensive project. This course prepares students for the AWS certified Cloud Practitioner Foundational certification exam.

    Prerequisites:
    Take one of: COMP-1310, COMP-3019, or COMP-3008, and take one of COMP-1311, COMP-1329, or COMP-1295.
    COMP-3016IT Service Delivery
    More Information

    Organizations have various methods of delivering IT services to internal and external customers. This course covers models such as DevOps (Development/Operations), agile service delivery, SecOps (Security/Operations), and SIAM (Service Integration and Management). Students will learn project management basics including agile and waterfall methodologies, gather requirements from customers, and provide requirements to a project team. Students will use innovation best practices to create a service solution improvement.

    Prerequisites:
    COMP-3017Business Continuity and Disaster Recovery
    More Information

    Organizations use the closely related practices of business continuity and disaster recovery to ensure that they can remain operational after a negative event. Students will learn how to contribute to, execute, test, and communicate plans for business continuity and disaster recovery. They will learn to create backups using different types of storage and to restore from a backup. The course covers the mapping of service dependencies and the standard processes that IT Operations professionals use to take down and recover systems.

    Prerequisites:
    COOP-4003IT Operations Co-op
    More Information

    Co-operative education integrates related on-the-job experience with classroom theory by incorporating a term of paid or unpaid employment in the final term of the program. Students are given the opportunity to practice and apply the skills gained during the academic semesters of their program as productive full-time employees on their work term. Student performance will be monitored and evaluated by both the department and the employer.

    Prerequisites:
    INDP-4003IT Operations Industry Project
    More Information

    The Industry Project provides real world experience in applying IT operations skills to a project requiring cross-functional teamwork. Project teams will work jointly with industry partners at the ACE Project Space facility. Each project team will evaluate, analyze, plan, research, model, design, document, develop, test, and manage a project. This option provides practice to further develop interpersonal, verbal, and written communication through teamwork and collaboration with project stakeholders. All team members will enhance their critical thinking, problem solving, research, independence, and life-long learning skills.

    Prerequisites:

    Computer/Laptop Requirements

    You need a laptop computer that meets the specifications for the program. These requirements are higher than for other programs at RRC Polytech, so you need to review them before purchasing your computer.


    You need to bring your laptop to all classes that take place on campus. The College provides free high speed internet access on campus. For online classes, you are responsible for your own high speed internet connection.

    Recognition of Prior Learning

    Recognition of Prior Learning (RPL) is a process which documents and compares an individual's prior learning gained from prior education, work and life experiences and personal study to the learning outcomes in College courses/programs. For more information, please visit www.rrc.ca/rpl.

    Graduation Requirements

    In order to receive the IT Operations diploma, students must complete 87 Credit Units consisting of 1,215 hours of classroom study over three academic terms plus one 15-week work integrated learning term. These requirements can be completed in 20 months of full-time study. The program may also be completed on a part-time basis. Students must complete the program within six years.

    Students require a minimum program GPA of 2.0 to graduate. 
    Academic Advising Service
    Our academic advising service can provide information about our full-time programs, explain program admission requirements, and help you select the right program to meet your career and academic goals. We can also connect you with helpful people, resources, and supports.
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    Red River College Polytechnic endeavours to provide the most current version of all program and course information on this website. Please be advised that classes may be scheduled between 8:00 a.m. and 10:00 p.m. The College reserves the right to modify or cancel any course, program, process, or procedure without notice or prejudice. Fees may change without notice.