- Two year (20 month) diploma
- Fall (late August) and winter (January) entry dates
- Location: Exchange District Campus, Winnipeg, Manitoba
- Classes take place between 8 am and 6 pm
- Classes are held on campus on Mondays, Tuesdays, and Wednesday mornings and online on Wednesday afternoons, Thursdays, and Fridays
- Students need to purchase a laptop
- Most courses in the program will run between 8 am and 6 pm from Monday to Friday
IT Operations professionals deliver and support the essential IT services that keep businesses running. They are service-minded professionals who put customer experience and the needs of the business first. IT Operations teams define how an organization manages software, hardware, and cloud services. They provide other IT support such as network administration, storage, information security, device management, cloud management and help/service desks.
The world of IT Operations is growing as modern organizations rely on technology to be the backbone which supports their activities. Students will develop their skills in IT Operations, enabling them to manage processes and services for clients inside and outside of the organization.
After completing the IT Operations Diploma Program, the graduate will be able to:
- Demonstrate customer experience and customer service philosophies to meet business needs.
- Apply the People, Process and Technology framework to deliver effective services.
- Apply the IT service management framework to increase information technology operational efficiency and stability.
- Interpret IT architecture to apply changes, provide support, and continually improve service.
- Demonstrate fundamental IT skills for troubleshooting and IT services support.
- Perform IT operations functions to maintain the stability of the business technology environment.
- Track current technology warranties, licenses and technology lifecycle to ensure sustainability of systems.
- Mitigate security threats to protect the business from vulnerabilities.
- Deliver IT services to provide continuity of service.
- Perform preventative maintenance and service recoveries to ensure continuity of service.
- Provide business continuity and disaster recovery processes to maintain IT services.
- Implement cloud services to support business needs and processes.
- Communicate information to various stakeholders across different channels.
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