COMP-1312Customer Experience
Customer Experience (CX) is a philosophy that makes the customer the focal point for all IT services. In this introductory-level course, students will get an overview of CX philosophies and processes, including the value delivery model. They will engage in role plays and simulations to provide customer service through responsiveness, tailored communication, and application of conflict management techniques. Students will apply user experience tools and a full design sprint to create a technology solution.
