FULL-TIME | WINNIPEG LOCATIONS HOBMF-DP Hospitality Business Management

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Overview

  • Two-year (24-month consecutive) diploma
  • Entry date: August
  • Paterson GlobalFoods Institute, Exchange District Campus, Winnipeg 
  • Paid co-op work experience
  • Laptop delivery (bring your own laptop)
  • International applicants please visit Academic Program, Dates and Fees for a listing of programs for international students, current availability and online application instructions
Description

The Hospitality Business Management Diploma equips you with essential supervisory and management skills for the hospitality industry. Our curriculum emphasizes customer service, communication, leadership, and fosters personalized guest experiences. Coursework focuses on diverse perspectives, inclusive practices, sustainability, and innovation.

The program integrates key business courses with industry-specific training, incorporating creativity, design principles, and innovative digital solutions. You will enhance your critical skills through practical hands-on courses, interactions with guests in renowned Jane’s restaurant, and working closely with industry experienced faculty. You will have opportunities to work with leading industry partners and local businesses in your work integrated learning paid co-op terms. Transform your enthusiasm into a rewarding career by exploring diverse aspects of food and beverage management, event coordination, and accommodation operations.

Career Opportunities

Graduates of this two-year diploma program can pursue a wide variety of exciting and rewarding careers, including:
  • Guest Service Representative
  • Guest Experience Manager
  • Event Sales and Service Manager
  • Sales and Catering Coordinator
  • Meeting and Convention Planners, Coordinators and Managers
  • Event Sales Coordinator
  • Accommodations Manager
  • Resort Manager
  • Hotel Manager
  • Hotel Front Desk Agent
  • Hotel Sales Coordinator
  • Hotel Front Office Manager
  • Reservation Agent
  • Executive Housekeeper
  • Banquet Manager
  • Restaurant Manager
  • Food and Beverage Manager
  • Wine Server
  • Night Club Manager
  • Golf Course Clubhouse Manager
  • Hospitality Operations Manager
  • Hospitality Brand Sales Representative

Admission Requirements

Your Academic History
If your academic history includes any of the following, please visit My Education for important information: post-secondary studies at an institution other than Red River College Polytechnic; Modified (M), English as an Additional Language (E), or GED high school courses; or home schooling; international secondary (high school) studies.
Click Here for the Admissions Course Equivalence page. This page provides details on the high school courses and credentials needed for admission for applicants from outside of Manitoba. If you have High School education in Canada, use this guide to check your qualifications.
The college requires transcripts verifying your complete academic history including any public or private high school, college, university, or technical institute you have attended.
Please check the Program Overview page, to see if this program is for Manitoba residents only.

DOCUMENT SUBMISSION

Upload Through Your Future Student Account

  • Scan your document(s) and save the file. Ensure you keep your original documents as the College may request to see them at any time.
  • Go to apply.rrc.ca and log in.
  • Click on your application, then Supplemental Items & Documents.

If you do not have a Future Student Account or require assistance, please contact our Student Service Centre at 204-632-2327.

Internationally Educated Applicants - visit www.rrc.ca/credentials for credential assessment information.

Submission of required documentation indicating proof of completion of admission requirements is due within 15 days of applying unless otherwise noted in the program's admission requirements.

However, if you apply within 6 weeks of the program start date, admission requirements are due within 5 days of applying.

If you have a food allergy, review our accommodation of food allergies information before applying.

Regular Admission Requirements

  1. Grade 12
    • Submit proof of graduation from or enrolment in Grade 12, including one credit in each of the following:
      • Grade 12 English 
      • Grade 12 Math 
    • Many students have found successful completion of Grade 11 Accounting and Grade 12 Accounting to be very helpful in this program
    • If you provide proof of enrolment at time of application, your official final grades indicating successful completion must be submitted by July 15 for fall enrolment or by the deadline specified in your admission letter
    • If you are required to complete an English language assessment, do not submit your transcripts until requested to do so.  See English Language Requirements (ELRs) for more information.
      and
    • English Language Requirements (ELRs)
      • Answer this question to determine if you meet this program’s ELRs:
        Have I successfully completed 3 years of full-time high school (secondary) education in Canada, the United States, or an ELR exempt country where English was the language of instruction?
        • If YES, you meet English language requirements.  Apply and then submit your transcripts* for review
          or
        • If NO, submit proof of meeting an ELRs option.  If you choose the English language assessment option, review this program's approved assessments and required levels.
          or 
        • If you completed all of your education in Canada, the United States, or an ELR exempt country in English but you did not graduate high school, submit your transcripts* for review. 
      • * If your transcripts are from the USA or an ELR exempt country, we will assess an International Credentials Assessment Fee to be paid before your transcripts will be reviewed.
    Mature Student Admission Requirements
    If you are 19 years of age or older and have been out of high school for a minimum of one year at time of application, and you do not meet the regular admission requirements, you may apply under the Mature Student admission requirements.

    1. Academic Requirement
      • High school graduation is not required, but you must have successfully completed or be enrolled in one credit in each of the following:
        • Grade 12 English 
        • Grade 12 Math 
          or
        • RRC's Introduction to Business program (this program is no longer offered by the College)
      • If you provide proof of enrolment at time of application, your official final grades indicating successful completion must be submitted by July 15 for fall enrolment or by the deadline specified in your admission letter
      • If you are required to complete an English language assessment, do not submit your transcripts until requested to do so.  See English Language Requirements (ELRs) for more information.
        and
    2. Meet Regular Admission Requirement 2

    Who Should Enrol?

    This program is designed to provide a solid foundation for those aiming to attain a high-performance career in the hospitality and tourism industry. While most courses are presented from a Canadian perspective, core skills are relevant to those seeking hospitality employment globally.

    The program is designed to introduce students to the diverse and dynamic world of hospitality in year one. Through engaging coursework and hands-on learning, students will develop essential core skills such as customer service excellence, communication, and teamwork. The second year focuses on developing the leadership and business skills needed to advance in the industry. 

    Customer service is an essential aspect of work in the hospitality industry. This program may be suitable if you enjoy working with people, problem-solving and thrive in a fast-paced environment. 

    If you have previous experience in hospitality, or simply a strong interest in the field, this program will help you channel your passion into a meaningful and rewarding career.

    For information on the Accommodation of Food Allergies for Culinary, Baking and Hospitality students, please click here.

    Locations, Dates and Fees

    Next Estimated Term 1 Start Date (subject to change)

    Location Start Date Apply Link
    Paterson GlobalFoods Ins. Aug 31, 2026 Apply Now

    Costs (estimates only; subject to change)

    Program/Student Fees
    Year 1
    $7,371.00
    Year 2
    $7,419.00
    Books and Supplies
    Year 1
    $1,875.001
    1Includes an estimated cost of $800 for the purchase of a laptop.

    Students may apply for financial assistance through the Manitoba Student Aid program. For general information on applying please call 204-945-6321 or 1-800-204-1685, or visit their website at www.manitobastudentaid.ca, which also includes an online application. For detailed information, please visit one of the RRC Polytech Student Service Centres or call 204-632-2327. Applicants requiring financial assistance should complete their student loan applications well in advance of the class start date.

    Courses and Descriptions

    (Click the course name to view the description of the course)
    Recognition of Prior Learning (RPL)
    In addition to Transfer of Credit from a recognized post secondary institution, other RPL processes are available for RPL courses. Click here for more information. For courses with no RPL, please check www.rrc.ca/rpl for additional contact information.
    ACCT-1071Accounting FundamentalsRPL
    More Information

    In this course, the student will be introduced to fundamental accounting principles, concepts and techniques. This course will focus on double-entry bookkeeping and the preparation of financial statements, focusing on corporations. Period end processes, such as adjusting accounts, and the closing process are also discussed. The result is a complete presentation of the accounting cycle for service and merchandise businesses. Throughout the course, interpreting financial statements from a non-accounting manager perspective will be included.


    ACCT-2010Profitability Management
    More Information

    In this course students will reinforce accounting competencies gained in ACCT-1071 Accounting Fundamentals, focusing on specialized skills tailored for the hospitality sector. Emphasizing profit management, students delve into critical financial aspects such as revenue analysis, cost controls, and budgeting within hospitality contexts. Key topics include interpreting financial statements, optimizing payroll, food, and beverage expenses, and integrating sustainability practices. Practical applications encompass hands-on spreadsheet use for financial operations, proficiency of key performance metrics, and formulation of strategic plans to enhance business profitability and operational efficiency.

    Prerequisites:
    ADMN-1030Ethics, Diversity and Sustainability
    More Information

    (No description available at this time)

    ADMN-2052Business Strategy
    More Information

    In the final semester, this program capstone will integrate and apply the knowledge gained by students throughout the program to assess the strategy of a business. Determining the ramifications of the strategy and how it impacts the business both short and long term is critical to business success. Through group case studies and simulations, students will focus on how an effective strategy provides a clear roadmap, consisting of guiding principles that define and prioritize actions organizations should take to achieve desired goals given the external environment, internal resources, and the needs of multiple stakeholders.   

    Prerequisites:
    This course should be taken in your final academic term.
    ADMN-2053Business Law
    More Information

    In this course the student will develop an understanding of the legal rights and responsibilities attached to a wide range of activities necessary to conduct business and commerce. The goal of this course is to teach the legal aspects and consequences of various business endeavours and to introduce the following areas of law: contract, tort, property, and case analysis using legal writing.

    ADMN-2056Entrepreneurship
    More Information

    This course focuses on innovation and entrepreneurial skills vital for success as a startup business or within larger organizations. The student will learn innovation, ideation, and business modeling strategies as well as obtain opportunities to explore and connect with Manitoba’s entrepreneurial community. New venture proposals will be tested through validation techniques, building of a minimal viable product and a feasibility report. The student will also learn and practice effective pitching techniques.

    ADMN-2058Organizational Behaviour
    More Information

    This course serves as an introduction to the field of organizational behaviour with a specific focus on how individuals work together within organizational systems to achieve common goals. The student will study the impact individuals and groups have on the organization through a wide breadth of theories and applications. Topics include dealing with different personalities, diversity, innovation, adaptability, Emotional Intelligence (EI), group dynamics, perception and decision-making, conflict, and ethics. The student will study and develop an awareness of how these topics can create an effective work environment and cultivate positive organizational citizenship.

    COMM-1173Communication StrategiesRPL
    More Information

    Everyone communicates, but are they doing it well? Communicative competence takes practice and self-awareness. In this foundational course, students will learn through discovery and project-based activities to practice approaching situations critically and collaboratively. By developing their communication skills, students will improve their interpersonal ability, intercultural competence, and digital fluency to prepare for success in the workplace and beyond. The strategies students will gain in this course will be useful throughout their program and in their chosen industry. 

    COMM-2172Communication for the WorkplaceRPL
    More Information

    This foundational course focuses on essential communication skills for entering and advancing in industry. Students will develop skills for effective resumes, cover letters, and job interviews that are tailored to the specific needs of prospective employers. Additionally, students will enhance their interpersonal skills and digital fluency while applying speaking, writing, and collaboration techniques crucial for job searching, adapting to new roles, and achieving long-term career goals. Students will also develop strategies for continuous learning to remain competitive in an ever-changing job market.

    COOP-2004Co-Op 1
    More Information

    (No description available at this time)

    Prerequisites:
    COOP-3004Co-Op 2
    More Information

    (No description available at this time)

    Prerequisites:
    HOSP-1034Smart Choices
    More Information

    Smart Choices focuses on current laws, safety requirements and responsible strategies when serving or selling liquor. Smart Choices also includes problem gambling awareness information. Responsible service training has been a requirement for restaurants, lounges and other liquor services licensees for over two decades, it is a new requirement for retailers, including beer vendors, liquor vendors, specialty wine stores, Liquor Marts and duty-free stores.

    HOSP-1040Customer Service
    More Information

    This foundational course provides students with the customer service skills needed to apply and progress in the hospitality and tourism industry. Students will learn effective customer service skills for routine and challenging customer interactions while serving customers with disabilities and from diverse backgrounds. Students will explore businesses that are designed for excellent customer delivery and have guest retention programs. Emphasis will be on helping students improve their customer’ service skills necessary for advancement in a hospitality career.

    HOSP-1042Rooms Management 1
    More Information

    In this course, students will classify hotels and target markets in the accommodations sector. Using industry terminology, students will identify daily duties and perform tasks to complete the guest cycle. Students will evaluate and apply basic sales skills and room rate structure through industry research. They will practice guest cycle duties and demonstrate the accurate use of a Property Management System (PMS) and perform basic front office accounting. This course is the foundation for developing comprehensive front office management skills in the hospitality industry.

    HOSP-2041Food and Beverage Operations
    More Information

    In this foundational course students will learn the responsibilities and functions of a food service operation. Students will apply American Service techniques while serving customers in a food service operation setting. Students will enhance their customer service abilities to engage effectively with a diverse range of guests and team members. The topics of safety and sanitation procedures, and the use of restaurant technology-based systems will be highlighted. Students will develop team effectiveness and individual time management skills in a professional setting. This course is a pre-requisite for Food & Beverage Service Management.

    Prerequisites:
    HOSP-2042Rooms Management 2
    More Information

    In Rooms Management II, students will expand and reinforce knowledge and skills learned in Rooms Management I. Students will plan and organize daily operations in a housekeeping department while maintaining hotel standards and profitability. Students will learn to prepare forecasts and budgets required to manage hotel operations. Students will also apply revenue management principles to daily operations of a potential business. This course is crucial for developing comprehensive housekeeping and revenue management skills in the hospitality industry.

    Prerequisites:
    HOSP-3004Restaurant Planning and Design
    More Information

    In this foundational course, students create a business concept for a food service operation using design layout principles. Students analyze target markets, locations, and competition to determine their impact on creating a sustainable restaurant concept. Students will plan a menu for their concept by outlining the essential steps in the menu development process including accurate food costing. Course topics will also cover knowledge of inventory processes, purchasing and receiving methods, and sustainable practices that contribute to organizational profitability.

    Prerequisites:
    HOSP-3006Food and Beverage Service Management
    More Information

    In this culminating course, students will apply their foundational knowledge from the HOSP-2041 Food and Beverage Operations and HOSP-3007 Mixology and Beverage Essentials in a supervisory role. Students will enhance food knowledge and suggestive selling techniques, as well as apply their mixology and wine practices during service. Students will further develop their management skills by overseeing daily operations in a live food and beverage setting. Key areas of focus include customer service, technology utilization, business planning, and sustainability standards. Students will pay attention to managing inventory, adhering to safety and sanitation standards, and analyzing trends in the industry. The material covered in this course provides the base knowledge required to work in bar and beverage operations.

    Prerequisites:
    HOSP-3007Mixology and Beverage Essentials
    More Information

    In this reinforcing course, students will learn about the historical evolution and cultural significance of cocktails, wine, spirits, and beer, including their methods of production and impact on society and traditions. Students will develop advanced mixology skills and perform sensory evaluations to assess beverage quality. Students will also interpret labels, understand regulations, set up and maintain bars according to industry.

    Prerequisites:
    HUMR-1064Human Resource ManagementRPL
    More Information

    This course introduces the student to the comprehensive responsibilities of Human Resource Management in today’s evolving and diverse business environment. The student will learn how Human Resource Managers apply best practices, provide value, manage the global marketplace, and oversee talent in the workplace. Specific emphasis will be placed on the topics of recruitment, job analysis, legal compliance, human capital, training, performance management, and building and maintaining stakeholder relationships.


    MATH-1078Business MathematicsRPL
    More Information

    This foundational course demonstrates the importance of mathematics in today’s business environment. Through a modular design, the student will explore the terminology, characteristics, and calculations of business measures as they relate to general business skills, accounting, human resource management, logistics, marketing, and financial services

    MRKT-1017Marketing Foundations
    More Information

    This course focuses on the high level role that marketing plays in strategic planning and organizational management. This course takes a student-centred approach to the current customer-focused marketing landscape in today’s digital and global world. The student will gain an in depth understanding of the marketing mix and the impact these elements have on the marketing process. The student will apply the broad framework of market segmentation using the concepts of segmentation, targeting and positioning (STP). The student will segment a market by organizing the market into groups, use targeting to send a message to potential segments, and use positioning to identify how customers view a product or service.

    MRKT-2013Digital Marketing
    More Information

    (No description available at this time)

    Prerequisites:
    SAFE-1028WHMIS
    More Information

    The Workplace Hazardous Materials System (WHMIS) is a system for ensuring that important information about hazardous products is communicated where products are used, stored and handled. This course provides Information necessary to understand and interpret information about hazardous products, including pictograms (symbols), labels and Safety Data Sheets.

    SEMR-9067Certified Food Handler Training Program Level 1
    More Information

    Students will take an examination focusing on commercial food service sanitation and safety issues. Upon successful completion they will receive a Food Handlers Certificate provided by the City of Winnipeg Environmental Health Services.

    TOUR-1025Introduction to Tourism
    More Information

    This course is an introduction to the business of tourism as a global economic phenomenon. It provides a comprehensive overview of the tourism industry, helping students identify career pathways in lodging, restaurants, transit, adventure tourism, cultural tourism, event management, and travel services. Students will analyze current trends, the economic, environmental, and societal impacts of tourism, and the strategic roles of destination management. Through collaborative projects, virtual and in-person site visits, and exploration of Indigenous Tourism in Canada, students will develop skills to create competitive itineraries and enhance destination appeal.

    TOUR-1077Event Planning and Sponsorship
    More Information

    This foundational Event Planning and Sponsorship course explores various types of events and related career opportunities in the tourism industry. Students will learn the essential steps to plan an event by identifying the target market, working within a given budget, and by identifying key performance indicators. They will also learn how to secure resources through fundraising and sponsorships, develop strategic plans, and implement risk management and financial practices. The course culminates in the creation of a comprehensive event plan, and the use of post-event evaluation methods to assess its success.

    TOUR-2025Hospitality Sales and Event Marketing
    More Information

    In this foundational course, students will acquire essential skills and knowledge for the event and meeting industry. Topics related to sales concepts and techniques, identifying emerging trends, and determining food and beverage service requirements to satisfy diverse clients will be highlighted. Students will analyze room setups to meet event goals, estimate costs, and manage expenses. Operational efficiency strategies, stakeholder roles, and sustainable practices will be explored. The use of industry specific applications and tools for events will be identified. Upon successful completion of this course, students will demonstrate the ability to coordinate and oversee aspects of on-premises events.

    Prerequisites:
    TOUR-2026Tour Guiding and Attractions
    More Information

    Tourism relies on industry professionals that can enhance visitor experiences through the delivery of high-quality communication techniques. In this course students will be introduced to various interpretive techniques, develop essential guiding skills, and gain in-depth knowledge of key Canadian and local attractions. By the end of this course, students will be able to provide interpretation of a heritage, natural or cultural attraction, providing enriching and informative experiences for visitors.

    Prerequisites:
    TOUR-2077Community Tourism Planning
    More Information

    This course introduces students to the community development process that helps both rural and urban areas identify potential issues and generate collective solutions. Students will identify local assets including cultural, natural, and community-based resources and conduct a gap analysis. Learners will propose strategic improvements, explore potential funding opportunities, and develop skills in writing compelling grant applications. This course equips students with the knowledge and tools needed to foster sustainable tourism that benefits and empowers local communities.

    Prerequisites:
    TOUR-2078Destination Marketing
    More Information

    Get ready to master the art of making places irresistible! This course will hone students’ skills in marketing strategies essential for attracting tourists to exciting destinations. Dive into market research, digital marketing, and the magic of branding. Students will explore the art of place-making to create must-visit spots. Through engaging projects and real-world case studies, students will gain the expertise to craft and execute winning destination marketing plans. By the end of this course, students will be equipped with the expertise to develop and implement effective marketing strategies that drive tourism and contribute to the economic vitality of destinations.

    Prerequisites:
    TOUR-2079Event Logistics and Experience Design
    More Information

    This course builds on the skills and knowledge gained in TOUR-1077 Event Planning and Sponsorships with an added focus on assisting clients in promoting and managing meetings, conventions, sports events, special events, and group tours. Students will learn to review proposals, coordinate logistics, leverage technology for planning, and implement sustainable practices. The course emphasizes practical applications to increase visitor attendance and elevate customer satisfaction, contributing to the growth of the visitor economy.

    Prerequisites:
    TOUR-3077Tourism Business Development
    More Information

    This capstone course focuses on boosting community visitation by transforming local tourism assets. Students will dive into exciting, hands-on projects to identify, analyze, and develop new tourism business opportunities. Students will apply strategic planning, marketing expertise, and sustainability principles to create actionable business plans that drive economic growth and enhance visitor experiences. This course will equip students with the skills needed to contribute to community economic development and the growth of the tourism sector.

    Prerequisites:

    CO-OP/Practicum Information

    Co-op Education Overview

    Co-op education is a type of Work-Integrated Learning (WIL) educational strategy which integrates classroom learning with on-the-job experience by alternating semesters of academic study with semesters of paid employment. During co-op placements, students will be employed in positions related to their fields of study. Both co-operative education terms are scheduled during the summer.

    Co-op education extends the learning process beyond the College and into the world of employment by blending theory and practical work into a partnership between the student, the employer, and the College.

    Computer/Laptop Requirements

    You will be required to purchase a laptop computer and related software for use throughout the program.

    The use of laptop computers is an integral part of this program. It will enhance your learning and competitiveness in the job market. This universal-access approach to learning is a shared one between students and the College. Laptop and software specifications will be provided to you by the College after you are accepted into the program to ensure the laptop complies with the program requirements.

    Do not purchase a laptop until you have been accepted and registered in the program. 


    The College will also provide a detailed list of required software, network access, and help desk support if you require assistance. You will have on-campus access to e-mail, College networks, and the Internet.

    Off-campus access to the Internet is the responsibility of the student.

    Please refer to https://www.rrc.ca/future-students/computer-requirements/ for further information on Computer Requirements for Students.

    Recognition of Prior Learning

    Recognition of Prior Learning (RPL) is a process which documents and compares an individual's prior learning gained from prior education, work and life experiences and personal study to the learning outcomes in College courses/programs. For more information, please visit www.rrc.ca/rpl.

    Employment Potential

    Graduates of this program will have the educational credentials to support a fast-tracked career in hospitality management. Our graduates are often promoted quickly once working in the industry.

    Graduates of this program have found positions locally, nationally and internationally at major hotels, resorts, restaurants and event centers in positions such as:
    • Guest Service Representative
    • Guest Experience Manager
    • Event Sales and Service Manager
    • Sales and Catering Coordinator
    • Meeting and Convention Planners, Coordinators and Managers
    • Event Sales Coordinator
    • Accommodations Manager
    • Resort Manager
    • Hotel Manager
    • Hotel Front Desk Agent
    • Hotel Sales Coordinator
    • Hotel Front Office Manager
    • Reservation Agent
    • Executive Housekeeper
    • Banquet Manager
    • Restaurant Manager
    • Food and Beverage Manager
    • Wine Server
    • Night Club Manager
    • Golf Course Clubhouse Manager
    • Hospitality Operations Manager
    • Hospitality Brand Sales Representative
    View some of our graduate success stories in the following link: https://www.rrc.ca/hospitality/hospitality/
    Academic Advising Service
    Our academic advising service can provide information about our full-time programs, explain program admission requirements, and help you select the right program to meet your career and academic goals. We can also connect you with helpful people, resources, and supports.
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    Red River College Polytechnic endeavours to provide the most current version of all program and course information on this website. Please be advised that classes may be scheduled between 8:00 a.m. and 10:00 p.m. The College reserves the right to modify or cancel any course, program, process, or procedure without notice or prejudice. Fees may change without notice.