Upon completion of this program, graduates should be able to:
1. Perform administrative skills including document management, maintaining an abeyance system, and adhering to legal requirements and insurance company administrative processes and procedures.
2. Adhere to legislative, legal and professional requirements when selling policies, adjusting claims, and negotiating settlements.
3. Underwrite risk through acquiring relevant information, identifying, analyzing and characterizing risk exposure, and determining insurable value.
4. Adjust basic claims, following relevant process, procedures and legal requirements while managing claim documentation and preserving evidence.
5. Provide exceptional customer service through demonstrating confidence and interpersonal skills while building professional relationships, analyzing and responding to customer needs, and developing client-specific insurance solutions.
6. Solve problems, adapt to change, work independently and as a member of a team, and demonstrate a commitment to lifelong learning.
7. Demonstrate effective use of written, verbal and non-verbal communication, use industry terminology, interpret legal documents related to the insurance industry (including policy wording), write business correspondence, and use technology as appropriate.
8. Work as a professional through demonstration of a strong work ethic, adherence to professional standards, licensing requirements, and the Code of Ethics.