Effective communication skills contribute to academic and professional achievement in this course, students will move towards success by exploring and applying strategies for communicating with greater confidence and effectiveness. Students will read and analyze different text types, and demonstrate critical thinking as they synthesize information, evaluate ideas, or persuade an audience to take a course of action in their research or presentation. Student will use credible sources of appropriate documentation to promote learning with academic integrity. Students will also examine and practice communication strategies for interacting with people in different levels of formality.
In this course, you will build on the skills from the Customer Sales and Service 1 course. The course deals with more complex client situations, such as resolving costumer complaints, developing client relationships and negotiating to close a sale. You will learn how to match customer needs with features and benefits of products or services. You will also learn about customer motivation and techniques to resolve conflicts.
This course will provide you with an overview of insurance business practices from the broker's perspective. You will study how the role of the broker is one of an insurance intermediary and will learn the skills that a typical broker needs to perform effectively. You will use risk management principles to identify risks and apply sales skills to the client interactions, including preparation of binding and policy documents. You will also review the major product lines and common policy transactions that a broker handles.
In this course you are introduced to the purpose of insurance and its role in managing risk. You will learn about the various types of insurers and how insurance is distributed. You will study the basic concepts and the language of the insurance industry; the legal context of insurance including regulatory oversight of the industry; and understand the role of the various participants in the industry, and their relationship to one another.
In this course, you will learn the different provincial approaches of automobile insurance in Canada. You will study the legislation related to automobile insurance and policies and regulations for Manitoba, concentrating primarily on personal coverage.
In this course, you will learn about the insurance claims-handling process, and understand adjuster-client relationship management in order to gather critical information. You will examine key step-by-step processes for policy analysis as it relates to determining client coverage. You will also learn about the fundamentals of investigation, evaluation, negotiation, and settlement within the claims process. You will study the specific essentials of loss adjusting within the context of property and liability claims.
In this course, you will learn the role of an underwriter and their role in managing risk on behalf of the insurer. You will learn how, as an underwriter, you accept or reject risk for the insurer within parameters set by the insurer and imposed by the external environment. You will examine the knowledge, skills and temperament an underwriter possesses to be successful, and how these skills are applied in the analysis of individual property, liability, and automobile risks.
In this course, you will become familiar with the use and production of electronic resources using basic and advanced features in word processing, presentations and spreadsheets. You will learn how to effectively navigate the internet for research purposes, as well as organize information with various internet and intranet applications.
The practicum will provide you with the opportunity to apply the knowledge and skills learned in the classroom, as well as develop your professional skills and industry knowledge. The practicum will typically be in one of the key functional areas of the general insurance industry: brokerage, claims adjusting or policy underwriting. Your progress will be monitored and evaluated by your industry mentor, as well as a college instructor.