FULL-TIME | WINNIPEG LOCATIONS PROIF-CT Property and Casualty Insurance

Courses and Descriptions

BUSA-1075Essential Skills for the Insurance Broker and Agent

This course will provide you with an overview of insurance business practices from the broker's perspective. You will study how the role of the broker is one of an insurance intermediary and will learn the skills that a typical broker needs to perform effectively. You will use risk management principles to identify risks and apply sales skills to the client interactions, including preparation of binding and policy documents. You will also review the major product lines and common policy transactions that a broker handles.

Other Information

Learning outcomes

1. Describe legislative, legal, and professional requirements of agents and brokers

2. Describe the impact of providing service excellence

3. Establish a knowledge base of products and services in general insurance to assist in the sales process

4. Use risk management principles to identify risk in the sales process

5.Apply the selling process to the general insurance industry

6. Complete policy issuance with the client

7. Discuss the importance of workflow and file management

8. Explain the process of renewals, endorsements, premiums and cancellations as they pertain to the insurance broker

9. Explain the broker's roles and responsibilities in the claims process.