FULL-TIME | WINNIPEG LOCATIONS PROIF-CT Property and Casualty Insurance

Courses and Descriptions

BUSA-1068Customer Sales and Service 1

This introductory sales and service course will focus on oral and written communication skills necessary to deliver outstanding client service. Since customer service consists primarily of interaction with others in various situations, you will also enhance their interpersonal communication skills.

Other Information

Learning Outcomes

1. Describe exceptional customer service.

2. Outline barriers to exceptional customer service.

3. Describe strategies for providing responses and follow-up in a timely fashion with internal and external clients.

4. Document client communication.

5. Describe communication issues related to diversity.

6. Analyze the impact of unsatisfactory customer service.

7. Analyze ethical issues related to the insurance industry.

8. Plan, compose, and edit several types of routine letters, memos, and e-mail.

9. Revise documents to correct spelling, grammar, punctuation, language, voice, and sentence and paragraph structure.

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