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Overview Admission Requirements Locations, Dates and Fees Courses and Descriptions CO-OP/Practicum Information Computer/Laptop Requirements Recognition of Prior Learning Awards and Scholarships

MGMT-1094Introduction to Total Quality Management

This course covers the Total Quality Management (TQM) approach and its underlining principles: quality as a competitive driver with its positive impact upon the customer, the parent organization and the employees. The course covers how TQM interfaces with ISO9000, Six Sigma and the seven primary management tools. Leadership, strategic planning, organizational culture, human resources, and business execution are also covered in this course.

Prerequisites

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