Management using the Total Quality approach and its underlining principles is covered. Quality as a competitive driver with its positive impact upon the customer, the parent organization and the employees is explained. Its interfaces with ISO9000, Six Sigma and the seven primary management tools are also presented. Leadership, strategic planning, organizational culture, human resources, and business execution are included.
Textbooks and Booklists
Students enrolling in Part-Time and Online Education courses may be required to purchase textbooks and materials at participating Campus Store locations or online at bookstore.rrc.ca. Student booklists will be available approximately 3 weeks prior to scheduled course start dates. Please ensure materials are purchased in advance, to be available for the start date.
Note: Courses requiring a textbook will show "TR" in the Delivery field.
Course Dates and Fees
2025 Winter Term - Continuing Education
MGMT-1034 Introduction to Total Quality Management
Location: Online
Dates
Class Days
Time
Delivery
Instructor
Section
Cost
Actions
Jan 11, 25 - Mar 15, 25
Sa
9:00AM - 12:00PM
B. Salter
263076
$599
Location: Online
Dates
Jan 11, 25 - Mar 15, 25
Class days
Sa
9:00AM - 12:00PM
Delivery
Instructor
B. Salter
Section
263076
Cost
$599
2025 Spring Term - Continuing Education
MGMT-1034 Introduction to Total Quality Management
Location: Online
Dates
Class Days
Time
Delivery
Instructor
Section
Cost
Actions
Apr 08, 25 - Jun 10, 25
Tu
6:00PM - 10:00PM
TBA
265225
$599
Location: Online
Dates
Apr 08, 25 - Jun 10, 25
Class days
Tu
6:00PM - 10:00PM
Delivery
Instructor
TBA
Section
265225
Cost
$599
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