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Overview Admission Requirements Program Outline Courses and Descriptions Course Dates and Fees Computer/Laptop Requirements Recent Changes Transfer Credit Opportunities Recognition of Prior Learning Awards and Scholarships Graduation Requirements Employment Potential Printer Friendly Version

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Overview Admission Requirements Program Outline Courses and Descriptions Course Dates and Fees Computer/Laptop Requirements Recent Changes Transfer Credit Opportunities Recognition of Prior Learning Awards and Scholarships Graduation Requirements Employment Potential

BUSA-1081Customer Service
RPL

This course develops knowledge and skills necessary to deliver outstanding customer service.  Students will develop skills related to listening, empathy, customer motivation and diversity, communication, and conflict resolution.  Since customer service consists primarily of interaction with others in various situations, students will enhance their interpersonal communication skills.

Textbooks and Booklists

Students enrolling in Part-Time and Online Education courses may be required to purchase textbooks and materials at participating Campus Store locations or online at bookstore.rrc.ca. Student booklists will be available approximately 3 weeks prior to scheduled course start dates. Please ensure materials are purchased in advance, to be available for the start date.

Note: Courses requiring a textbook will show "TR" in the Delivery field.

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Red River College Polytechnic endeavours to provide the most current version of all program and course information on this website. Please be advised that classes may be scheduled between 8:00 a.m. and 10:00 p.m. The College reserves the right to modify or cancel any course, program, process, or procedure without notice or prejudice. Fees may change without notice.