Participants will gain an understanding of the necessary components of proposal writing and submitting grant proposals. Topics include the steps and process in writing grant proposals, understanding philanthropy and organizational readiness in grant seeking, setting the stage for asking for support, determining what is a good case for support in proposals, and the importance of good stewardship and lasting donor relationships.
Develop a professional portfolio that will be the foundation of your career development. Developing a professional portfolio will build your own and other's awareness of your proven skills, knowledge and understanding. Learn what to document, how to document it, and how to use your professional portfolio for a successful job interview.
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Do you know that 85% of jobs are not advertised? Good job search techniques are important. Learn how to get started and how to make a self-assessment. Prepare an effective resume that sells YOU. You can increase your job hunting success by learning the most effective and least effective methods.
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Professionals are under constant scrutiny from clients, colleagues, and the media. This short course will help the participant understand the impact that ethical behavior can have on professional performance and business profitability. Through video presentations of real-life scenarios, the participant will identify and resolve ethical dilemmas that can occur on the job.
Attracting customers and keeping them: these are the goals of quality customer service. This workshop looks at who your customers are, what their needs are and how your business can satisfy those needs. Topics covered include internal and external customers/clients, top customer turn-offs, customer/clients with special needs and customers with problems.
Learn how to handle common time wasters such as disorganization, procrastination, and indecision. Determine the time wasters in your home or work environment and be able to effectively budget your time. Learn the dynamics of goal setting and see how delegating and prioritizing can help you in your quest to be better organized.
This workshop will provide a basic introduction to workplace health and safety regulations. Discover the rights and responsibilities of employees and the responsibilities of employers and supervisors in complying with safety and health legislation. Learn to identify unsafe working practices and places and how to promote safety in your organization.
Learn as managers and supervisors the facts about the new generations of workers. Explore innovative techniques to ensure effective skills transfer and how to maintain a productive workplace.
Learn how to relax and how to overcome and prevent stress. Common problems and effective solutions are presented and explored.
In this seminar you will learn how to improve your skills when interacting with others. You will also learn how to deal with people who are aggressive, loud or threatening. Identify stressful “losing” situations and resolve “uncomfortable” conversations. This interactive seminar identifies several types of difficult behaviors and the strategies and techniques used to deal with these behaviors.
We can expect to face conflict situations whenever we spend time with others; conflict gets resolved whether the situation is to our liking or not. This conflict resolution workshop addresses the interpersonal scope for such activity so that you can resolve your conflicts with others in a stable and safe environment, while still maintaining your own dignity. Topics include: safety procedures, how to maintain control of a situation, defusing techniques, how to listen and ask questions, mediation, and how to come to an eventual agreement.
Explore the principles and practice of skilled negotiations. Learn to assess various negotiation situations and apply principles to arrive at an acceptable solution. Note: you will learn through a combination of lectures, discussion and group exercises.
Begin to understand the change management process, how to assess an organization’s readiness to implement change, and build the commitment to change. In this workshop, work through strategies to “make change stick”, cover create and implement change strategies, and learn to assess and evaluate the success of change strategies through lessons from the field.
This is a one day interactive workshop designed for all levels of management and staff interested in learning about and developing Indigenous Employment Strategies. Throughout the day you will discuss building a business case for Indigenous employment strategies while learning from the experience of others. Discover the tips, resources and tools available which will help you to develop your Indigenous workforce as well as best practice models you may wish to utilize in your own workplace.
Discover the art of effectively serving and keeping customers. Learn about attitudes, body language, listening skills, customer conflict and solutions. Recognize how to get the customer to come back for more by making a favourable impression.
Pressure is being placed on managers to build progressive working environments that encourage and support employee growth and job satisfaction. Participants will be introduced to a simple tool to assess their ability to foster a working environment that ensures high levels of employee engagement. We will also discuss practical techniques to identify and nurture employee ability and to build higher levels of employee commitment and contribution.
Learn how to identify, manage, and control time-wasters at home and work. Learn how to set goals and plan the most effective use of your time. Take control of your time.
Learn how to handle common time wasters such as disorganization, procrastination, and indecision. Determine the time wasters in your home or work environment and be able to effectively budget your time. Learn the dynamics of goal setting and see how delegating and prioritizing can help you in your quest to be better organized.
Learn a variety of reference works which are the tools of the report writer's trade: dictionaries, style manuals, grammars, and text of writing plans will be discussed and examined. Basic report writing plans will be presented and two techniques for designing, drafting and revising reports will be discussed. Techniques for drafting, revising, and editing will be explored through four written exercises which will be completed in class.
Recognizing and articulating fundamental values can lead to the identification of decision opportunities and the creation of better alternatives. Focusing on the values that should be guiding the decision situation makes the search for new alternatives a creative and productive exercise.
Learn the purpose of newsletters, preparation methods, content guidelines, deadline issues, various page layouts, paper selection, and reproduction or printing considerations.
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During this seminar you will learn how to make your meetings more productive, increase attendance and participation, learn the basics of Robert's Rules, and learn tips on conducting your meetings in a professional manner.
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This hands-on workshop will help you to create a clear, concise and effective resume that will help you in your job search. Topics include: writing and formatting your resume, various resume styles, what content to include in your resume, how to use references to your advantage, and creating a cover letter that stands out from the rest.
Topics covered will be Recruitment and Retention, Hiring, Termination, Health and Safety.
The number one reason that negotations fail is poor communication. Negotiating for what you want not only involves what you want and going for it, but also involves being able to effectively communicate your wants and needs to another party and being able to openly hear their concerns.