Everyone communicates, but are they doing it well? Communicative competence takes practice and self-awareness. In this foundational course, students will learn through discovery and project-based activities to practice approaching situations critically and collaboratively. By developing their communication skills, students will improve their interpersonal ability, intercultural competence, and digital fluency to prepare for success in the workplace and beyond. The strategies students will gain in this course will be useful throughout their program and in their chosen industry.
This hands-on course introduces students to current Microsoft productivity software. Topics include introductory skills in Microsoft Windows, Word, Excel, and PowerPoint. Integration of these applications will also be introduced.
In this foundational course, students will learn to manage common services that are provided by IT Operations professionals. Students will be introduced to core principles of IT service management such as customer service orientation, continual service improvement, and a focus on meeting the needs of the business. Students will get hands on experience troubleshooting common IT problems. They will learn how to manage incidents, identify and address systematic problems, and manage changes in IT services. The course also gives learners practice writing change tickets and training customers how to use new technologies.
This course covers common Information Technology concepts. Students will learn how an operating system interacts with system software and applications. Students will be introduced to computer hardware and networking components. They will also learn foundational software development, database, and cybersecurity concepts.
Customer Experience (CX) is a philosophy that makes the customer the focal point for all IT services. In this introductory-level course, students will get an overview of CX philosophies and processes, including the value delivery model. They will engage in role plays and simulations to provide customer service through responsiveness, tailored communication, and application of conflict management techniques. Students will apply user experience tools and a full design sprint to create a technology solution.
This course provides students with an introduction to computer programming for the purpose of developing business software. Students will learn how to write, test, modify, and debug short programs. They will also analyze existing code to fix errors, collaborate, and re-use code ethically. Students will consider user experiences when creating software to address a business problem.
Information security skills are important for all IT professionals. Students will conduct security assessments, implement solutions, use software to monitor threats, and respond to specific events. The course covers standard security processes for containing threats. Students will learn to operate with an awareness of relevant laws and policies and demonstrate ethical reasoning. Learners will gain familiarity with security terminology and principles.
This course provides work-integrated learning experience to apply knowledge gained in previous courses and collaborate to develop innovative solutions to clients' Information Technology challenges.
This course will introduce students to a range of professions within Information Technology (IT). Students will learn about different career options. Students will also develop knowledge and skills in team building, conflict mediation, values awareness, inter-cultural communication, and safe and respectful workplace practices. An emphasis will be placed on building professional behaviours that are important within an IT career.
This course will equip students with the necessary skills to be successful in college. Topics include goal setting, time management, study and test taking skills, self-assessment, reflective practice, and critical thinking skills. Students will also learn effective approaches to managing stress and develop strategies to become a more self-directed learner. Emphasis will be placed on building the intrapersonal and interpersonal communication skills important to college success.