COMM-2180Communicating With Care
This course reinforces and builds on the communication skills and strategies introduced in COMM-1173 by applying them in healthcare settings. Students will explore culturally sensitive and inclusive communication with patients and other health professionals through group-based activities, case studies, and role-play. They will practice asking effective questions, giving and receiving feedback, and keeping accurate documentation. Foundational conflict management and de-escalation techniques will be introduced to support professional and empathetic responses in challenging situations. Students will strengthen their emotional intelligence and self-awareness to support respectful, empathetic therapeutic communication in a diverse and evolving field.
