Description
Develop the fundamental insurance and business skills for entry-level positions in the three primary career streams of the property and casualty insurance field. You will gain the basic skills required for general insurance client interactions in brokerage, claim adjusting and underwriting environments. The essential business skills you will acquire in this program will enhance your employment opportunities as an Insurance Generalist in the insurance industry.
Please note: To be eligible to participate in the practicum component for the program, which is required to graduate from the Property and Casualty Insurance certificate program, students may be required to complete an Adult Criminal Record/Vulnerable Sector (ACRVS) Check. The record checks must be submitted and approved prior to the commencement of the practicum. For further information, see Police Information Check.
NOTE: The specific requirements for the completion of the IIC exams and for Licensure (ICM) are determined by those industry bodies, which are independent from the College. Students are responsible to ensure they meet the specific requirements of these industry bodies, this includes all expenses associated with material cost or exam certification.
Regular Admission Requirements
Program Progression Requirements
Program progression requirements are not due within 30 days of applying and should be submitted after you start classes.
| English Language Assessment | Minimum Required Levels | |||
|---|---|---|---|---|
| L - Listening, S - Speaking, R - Reading, W - Writing | L | S | R | W |
| AEPUCE (Academic English Program of University and College Entrance ) | 8 | 8 | 8 | 8 |
| CAEL and CAEL Online (Canadian Academic English Language) | 60 | 60 | 60 | 60 |
| CLB (LINC)
(Canadian Language Benchmark - Language Instruction for Newcomers to Canada)
Canadian Citizens: LINC programs are not available. | 8 | 8 | 8 | 8 |
| CanTEST
(Canadian Test of English for Scholars and Trainees)
RRC Institutional or Official CanTEST accepted EXCEPT for the Medical Laboratory Sciences (MLS) program. The MLS program requires the Official CanTEST (the RRC Institutional CanTEST will not be accepted). | 4.5 | 4.5 | 4.5 | 4.5 |
| Duolingo English Test
()
Required minimum overall score is 115.
Due to closures related to COVID-19, RRC is temporarily allowing applicants to provide Duolingo English Test results to meet RRC's English language requirements. Applicants who meet the English Language Requirement through Duolingo will be invited to a 30-minute online meeting with a college representative. The purpose of the meeting is to discuss college supports to enhance student experience and contribute to the students' academic success. | 115 | 115 | 115 | 115 |
| IELTS - Academic (International English Language Testing System) | 6.5 | 6.5 | 6.5 | 6.5 |
| PTE - Academic Online Assessment (Pearson Test of English) | 58 | 58 | 58 | 58 |
| TOEFL-iBT
(Test of English as a Foreign Language - internet Based Test)
To meet the needs of students who are unable to take the TOEFL iBT® test at a test center due to public health concerns, ETS is temporarily offering the TOEFL iBT Special Home Edition test in selected areas. | 20 | 20 | 19 | 24 |
Red River College is a participating institution in the HigherEdPoints program. Through this program, students are able to convert Aeroplan® Miles and TD Points into funds to help cover their tuition. Family members and friends can also contribute to a student’s education by converting their loyalty points - anyone can donate their points to an individual student.
Visit the HigherEdPoints website for more information about the program and/or to set up an account to convert your points.
This introductory sales and service course will focus on oral and written communication skills necessary to deliver outstanding client service. Since customer service consists primarily of interaction with others in various situations, you will also enhance their interpersonal communication skills.
In this course, you will build on the skills from the Customer Sales and Service 1 course. The course deals with more complex client situations, such as resolving costumer complaints, developing client relationships and negotiating to close a sale. You will learn how to match customer needs with features and benefits of products or services. You will also learn about customer motivation and techniques to resolve conflicts.
This course will provide you with an overview of insurance business practices from the broker's perspective. You will study how the role of the broker is one of an insurance intermediary and will learn the skills that a typical broker needs to perform effectively. You will use risk management principles to identify risks and apply sales skills to the client interactions, including preparation of binding and policy documents. You will also review the major product lines and common policy transactions that a broker handles.
In this course you are introduced to the purpose of insurance and its role in managing risk. You will learn about the various types of insurers and how insurance is distributed. You will study the basic concepts and the language of the insurance industry; the legal context of insurance including regulatory oversight of the industry; and understand the role of the various participants in the industry, and their relationship to one another.
In this course, you will learn the different provincial approaches of automobile insurance in Canada. You will study the legislation related to automobile insurance and policies and regulations for Manitoba, concentrating primarily on personal coverage.
In this course, you will learn about the insurance claims-handling process, and understand adjuster-client relationship management in order to gather critical information. You will examine key step-by-step processes for policy analysis as it relates to determining client coverage. You will also learn about the fundamentals of investigation, evaluation, negotiation, and settlement within the claims process. You will study the specific essentials of loss adjusting within the context of property and liability claims.
In this course, you will learn the role of an underwriter and their role in managing risk on behalf of the insurer. You will learn how, as an underwriter, you accept or reject risk for the insurer within parameters set by the insurer and imposed by the external environment. You will examine the knowledge, skills and temperament an underwriter possesses to be successful, and how these skills are applied in the analysis of individual property, liability, and automobile risks.
In this course, you will become familiar with the use and production of electronic resources using basic and advanced features in word processing, presentations and spreadsheets. You will learn how to effectively navigate the internet for research purposes, as well as organize information with various internet and intranet applications.
The practicum will provide you with the opportunity to apply the knowledge and skills learned in the classroom, as well as develop your professional skills and industry knowledge. The practicum will typically be in one of the key functional areas of the general insurance industry: brokerage, claims adjusting or policy underwriting. Your progress will be monitored and evaluated by your industry mentor, as well as a college instructor.
Online learning is a critical component of course delivery in all Red River College programs. To ensure each student has the tools they need to achieve their academic goals, all Red River College students require, at minimum:
1. Off-campus access to a current computer with a webcam
2. A high speed internet connection
• Recommended minimum speed: 10 mbps for download, 3 mbps for upload
• Slower internet connection speeds may result in audio and video issues. Please keep in mind that if others in your home are using the same internet connection at the same time as you are, you may also experience audio and video issues.
• Please refer to https://www.rrc.ca/studentcomputing for further information on Computer Requirements for Students.
Please note that any anticipated costs are not included in Books and Supplies estimates.
Upon completion of this program, graduates should be able to:
1. Perform administrative skills including document management, maintaining an abeyance system, and adhering to legal requirements and insurance company administrative processes and procedures.
2. Adhere to legislative, legal and professional requirements when selling policies, adjusting claims, and negotiating settlements.
3. Underwrite risk through acquiring relevant information, identifying, analyzing and characterizing risk exposure, and determining insurable value.
4. Adjust basic claims, following relevant process, procedures and legal requirements while managing claim documentation and preserving evidence.
5. Provide exceptional customer service through demonstrating confidence and interpersonal skills while building professional relationships, analyzing and responding to customer needs, and developing client-specific insurance solutions.
6. Solve problems, adapt to change, work independently and as a member of a team, and demonstrate a commitment to lifelong learning.
7. Demonstrate effective use of written, verbal and non-verbal communication, use industry terminology, interpret legal documents related to the insurance industry (including policy wording), write business correspondence, and use technology as appropriate.
8. Work as a professional through demonstration of a strong work ethic, adherence to professional standards, licensing requirements, and the Code of Ethics.
Recognition of Prior Learning (RPL) is a process which documents and compares an individual's prior learning gained from prior education, work and life experiences and personal study to the learning outcomes in College courses/programs. For more information, please visit www.rrc.ca/rpl.
Students who successfully complete the following five courses will be prepared to write Insurance Institute of Canada (IIC) exams:
See here for details: http://www.insuranceinstitute.ca/
Upon successful completion of IIC exams, students may be eligible for licensure with the Insurance Council of Manitoba. (See here for details: https://www.icm.mb.ca/licensing-info33.)
NOTE: The specific requirements for the completion of the IIC exams and for licensure (ICM) are determined by those industry bodies, which are independent from the College. Students are responsible to ensure they meet the specific requirements of these industry bodies, this includes all expenses associated with material cost or exam certification.
Please note: To be eligible to participate in the practicum component for the program, which is required to graduate from the Property and Casualty Insurance certificate program, students may be required to complete an Adult Criminal Record/Vulnerable Sector (ACRVS) Check. The record checks must be submitted and approved prior to the commencement of the practicum. For further information, see Police Information Check.
Red River College surveys its graduates on an annual basis to collect data related to the graduates’ employment status, salary, occupation and skill use. In addition, graduates are asked to indicate their level of satisfaction regarding the education they received at Red River College.
Visit www.rrc.ca/numbers/reports/graduate-satisfaction for graduate satisfaction and employment reports.
For more information, contact:
School of Continuing Education
Attn: Full-time Program Support
E113 - 2055 Notre Dame Ave
Winnipeg, MB R3H 0J9
204-632-2187
Admitted students who are required to submit a criminal record check may submit it to:
Michelle Eskow
Room C109, Notre Dame Campus
204-949-8353
meskow@rrc.ca
For information on how to apply to this program, follow the link below.
Every year Red River College surveys students, in all full-time programs, to learn more about their college experience. The questionnaire includes questions about students’ experiences with College programs, facilities, and services offered.
Visit www.rrc.ca/numbers/reports/student-evaluation-of-program for student evaluation of program reports.
Red River College is committed to student success and provides valuable support services to assist in helping students make the most of their time at RRC.
Visit www.rrc.ca/supports for more information.