Description
Develop the fundamental insurance and business skills for entry-level positions in the three primary career streams of the property and casualty insurance field. You will gain the basic skills required for general insurance client interactions in brokerage, claim adjusting and underwriting environments. The essential business skills you will acquire in this program will enhance your employment opportunities as an Insurance Generalist in the insurance industry.
Please note: To be eligible to participate in the practicum component for the program, which is required to graduate from the Property and Casualty Insurance certificate program, students may be required to complete an Adult Criminal Record/Vulnerable Sector (ACRVS) Check. The record checks must be submitted and approved prior to the commencement of the practicum. For further information, see Police Information Check.
NOTE: The specific requirements for the completion of the IIC exams and for Licensure (ICM) are determined by those industry bodies, which are independent from the College. Students are responsible to ensure they meet the specific requirements of these industry bodies, this includes all expenses associated with material cost or exam certification.
Submission of required documentation indicating proof of completion of admission requirements is due within 15 days of applying unless otherwise noted in the program's admissions requirements.
However, if you apply within six weeks of the start date of the program, this item is due within 5 days of applying.
Regular Admission Requirements
Program Progression Requirements
Program progression requirements are not due within 15 days of applying and should be submitted after you start classes.
| English Language Assessment | Minimum Required Levels | |||
|---|---|---|---|---|
| L - Listening, S - Speaking, R - Reading, W - Writing | L | S | R | W |
| AEPUCE
(Academic English Program of University and College Entrance )
Requirement: Submission of a parchment (certificate) indicating successful completion of the AEPUCE program, including language levels achieved if available. | 8 | 8 | 8 | 8 |
| CAEL and CAEL Online (Canadian Academic English Language) | 60 | 60 | 60 | 60 |
| CLB (LINC)
(Canadian Language Benchmark - Language Instruction for Newcomers to Canada)
Canadian Citizens: LINC programs are not available. | 8 | 8 | 8 | 8 |
| Duolingo
(Duolingo English Test)
* MINIMUM OVERAL SCORE OF 115 REQUIRED. There are no minimum required levels for L,S,R,W. Only Duolingo English Test scores that have been verified through the Duolingo English Test Portal will be accepted. | 0* | 0* | 0* | 0* |
| IELTS - Academic
(International English Language Testing System)
Please Note: 3 year expiry date for Nursing Program Applicants | 6.5 | 6.5 | 6.5 | 6.5 |
| PTE - Academic Online Assessment (Pearson Test of English) | 58 | 58 | 58 | 58 |
| Password Skills
(An in person English Language Assessment hosted by RRC Polytech)
This in-person, computer-based test is composed of four test modules: reading, writing, listening and speaking. The test takes 3 hours and 5 minutes to complete and is conducted in two parts. The first part assesses reading, listening, and writing, and the second part assesses speaking in a separate room.
Password Skills is hosted by the RRC Polytech Testing and Assessment Centre: E440, Manitou a bi Bii Daziigae building, on the fourth floor.
If you wish to do Password Skills remotely (not in-person), Password Skills Plus can be taken online. RRC Polytech does not offer Password Skills Plus, but we do accept the results for entry into program.
| 6.5 | 6.5 | 6.5 | 6.5 |
| Password Skills Plus (Password Skills Plus is an online assessment that can be taken instead of Password Skills. ) | 6.5 | 6.5 | 6.5 | 6.5 |
| TOEFL-iBT
(Test of English as a Foreign Language - internet Based Test)
To meet the needs of students who are unable to take the TOEFL iBT® test at a test center due to public health concerns, ETS is temporarily offering the TOEFL iBT Special Home Edition test in selected areas. | 20 | 20 | 19 | 24 |
Effective communication skills contribute to academic and professional achievement in this course, students will move towards success by exploring and applying strategies for communicating with greater confidence and effectiveness. Students will read and analyze different text types, and demonstrate critical thinking as they synthesize information, evaluate ideas, or persuade an audience to take a course of action in their research or presentation. Student will use credible sources of appropriate documentation to promote learning with academic integrity. Students will also examine and practice communication strategies for interacting with people in different levels of formality.
In this course, you will build on the skills from the Customer Sales and Service 1 course. The course deals with more complex client situations, such as resolving costumer complaints, developing client relationships and negotiating to close a sale. You will learn how to match customer needs with features and benefits of products or services. You will also learn about customer motivation and techniques to resolve conflicts.
This course will provide you with an overview of insurance business practices from the broker's perspective. You will study how the role of the broker is one of an insurance intermediary and will learn the skills that a typical broker needs to perform effectively. You will use risk management principles to identify risks and apply sales skills to the client interactions, including preparation of binding and policy documents. You will also review the major product lines and common policy transactions that a broker handles.
In this course you are introduced to the purpose of insurance and its role in managing risk. You will learn about the various types of insurers and how insurance is distributed. You will study the basic concepts and the language of the insurance industry; the legal context of insurance including regulatory oversight of the industry; and understand the role of the various participants in the industry, and their relationship to one another.
In this course, you will learn the different provincial approaches of automobile insurance in Canada. You will study the legislation related to automobile insurance and policies and regulations for Manitoba, concentrating primarily on personal coverage.
In this course, you will learn about the insurance claims-handling process, and understand adjuster-client relationship management in order to gather critical information. You will examine key step-by-step processes for policy analysis as it relates to determining client coverage. You will also learn about the fundamentals of investigation, evaluation, negotiation, and settlement within the claims process. You will study the specific essentials of loss adjusting within the context of property and liability claims.
In this course, you will learn the role of an underwriter and their role in managing risk on behalf of the insurer. You will learn how, as an underwriter, you accept or reject risk for the insurer within parameters set by the insurer and imposed by the external environment. You will examine the knowledge, skills and temperament an underwriter possesses to be successful, and how these skills are applied in the analysis of individual property, liability, and automobile risks.
In this course, you will become familiar with the use and production of electronic resources using basic and advanced features in word processing, presentations and spreadsheets. You will learn how to effectively navigate the internet for research purposes, as well as organize information with various internet and intranet applications.
The practicum will provide you with the opportunity to apply the knowledge and skills learned in the classroom, as well as develop your professional skills and industry knowledge. The practicum will typically be in one of the key functional areas of the general insurance industry: brokerage, claims adjusting or policy underwriting. Your progress will be monitored and evaluated by your industry mentor, as well as a college instructor.
Online learning is a critical component of course delivery in all Red River College programs. To ensure each student has the tools they need to achieve their academic goals, all Red River College students require, at minimum:
1. Off-campus access to a current computer with a webcam
2. A high speed internet connection
• Recommended minimum speed: 10 mbps for download, 3 mbps for upload
• Slower internet connection speeds may result in audio and video issues. Please keep in mind that if others in your home are using the same internet connection at the same time as you are, you may also experience audio and video issues.
• Please refer to https://www.rrc.ca/future-students/computer-requirements/for further information on Computer Requirements for Students.
Please note that any anticipated costs are not included in Books and Supplies estimates.
Upon completion of this program, graduates should be able to:
1. Perform administrative skills including document management, maintaining an abeyance system, and adhering to legal requirements and insurance company administrative processes and procedures.
2. Adhere to legislative, legal and professional requirements when selling policies, adjusting claims, and negotiating settlements.
3. Underwrite risk through acquiring relevant information, identifying, analyzing and characterizing risk exposure, and determining insurable value.
4. Adjust basic claims, following relevant process, procedures and legal requirements while managing claim documentation and preserving evidence.
5. Provide exceptional customer service through demonstrating confidence and interpersonal skills while building professional relationships, analyzing and responding to customer needs, and developing client-specific insurance solutions.
6. Solve problems, adapt to change, work independently and as a member of a team, and demonstrate a commitment to lifelong learning.
7. Demonstrate effective use of written, verbal and non-verbal communication, use industry terminology, interpret legal documents related to the insurance industry (including policy wording), write business correspondence, and use technology as appropriate.
8. Work as a professional through demonstration of a strong work ethic, adherence to professional standards, licensing requirements, and the Code of Ethics.
Recognition of Prior Learning (RPL) is a process which documents and compares an individual's prior learning gained from prior education, work and life experiences and personal study to the learning outcomes in College courses/programs. For more information, please visit www.rrc.ca/rpl.
Students who successfully complete the following five courses will be prepared to write Insurance Institute of Canada (IIC) exams:
See here for details: http://www.insuranceinstitute.ca/
Upon successful completion of IIC exams, students may be eligible for licensure with the Insurance Council of Manitoba. (See here for details: https://www.icm.mb.ca/licensing-info33.)
NOTE: The specific requirements for the completion of the IIC exams and for licensure (ICM) are determined by those industry bodies, which are independent from the College. Students are responsible to ensure they meet the specific requirements of these industry bodies, this includes all expenses associated with material cost or exam certification.
Please note: To be eligible to participate in the practicum component for the program, which is required to graduate from the Property and Casualty Insurance certificate program, students may be required to complete an Adult Criminal Record/Vulnerable Sector (ACRVS) Check. The record checks must be submitted and approved prior to the commencement of the practicum. For further information, see Police Information Check.