PART-TIME | WINKLER CAMPUS BUSCP-NA Business Training - Courses and Seminars

Courses and Descriptions

Courses and Descriptions

(Click the course name to view the description of the course)
Year 1
Term 1Credit Hours
Electives
0
MGMT-1044ISO 9001:2008
0
MGMT-1042ISO14001:2004
0
SEMR-9290Life Balance
0
SEMR-9143Quality 101
0
0
SEMR-9118Team Building
0
0
PDEV-1080WEVAS
1
Recognition of Prior Learning (RPL)
In addition to Transfer of Credit from a recognized post secondary institution, other RPL processes are available for RPL courses. Click here for more information. For courses with no RPL, please check www.rrc.ca/rpl for additional contact information.
ACCT-2004Accounting Topics
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The course will cover the major topics in the financial management of an enterprise. Topics covered will include recording transactions from realistic source documents to sub-ledgers and to the general ledger. It will provide exposure to the major activities involved in financial management including management of accounts receivable, accounts payable, inventory, and payroll. Resolution of problems and the preparation of the work using Excel are also key objectives.

Prerequisites:
BUSA-1008Bookkeeping & Accounting for Small Busin
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Course created for Interlake Regional Centre

BUSA-9003The Apprentice-Get Fired Up
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You’ve found a job, now how do you keep it and be noticed for all the right reasons? No matter how relevant your skills are to your job, you will be compared to your peers and to other people who may be more qualified. Learn the right mix of skills, abilities and personal qualities that will help you climb the ladder to success.

BUSA-9004Telephone Phone Skills
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(No description available at this time)

BUSA-9006Starting a Business
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This workshop will include the following:  brainstorming your idea, formulating a business plan, financing options,  government grants, implementing your business plan,  challenges and opportunities.

BUSA-9008Promotional Items
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Learn how to create an effective brochure, magazine/newspaper ad or promotional item for your business or hobby.

BUSA-9009Civility At Work
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Whether it’s email rudeness, unprofessional dress, poor service attitude or ineffective communication skills, incivility at work directly impacts our self-esteem, our relationships, our health, our promote-ability, and our productivity. In this practical and interesting seminar you will learn about best practices for modern manners at work and  tips you can use to boost your social savvy.

BUSA-9015Administrative Assistant - Refresher
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Update your administrative skills with The Administrative Assistant – Refresher course. Take advantage of this opportunity to update your technical and professional skills to keep pace with industry trends. Network with other Administrative Professionals while addressing knowledge areas that include: verbal and written communication strategies, customer service in diversity, work-life balance, stress management and productivity, working with organizational goals, event planning tips, and various technical administrative procedures. 

 
Upon completion of the course, you will receive a Certificate of Participation.

COMM-1295Written Communication and Report Writing
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Strengthen your writing skills while learning to write policies and procedures, reports, reference letters and technical documents. The use of plain language will be emphasized.

COMM-1424Effective Speaking Skills
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Hold your audience's attention while you speak; whether it is one-on-one with peers or clients, or in a group setting. This interactive workshop (including role-playing and public speaking exercises) will enable you to get your point across clearly and enthusiastically in a variety of situations, enabling you to create a professional and effective business image.

COMM-1942Grant Proposal Writing
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Participants will gain an understanding of the necessary components of proposal writing and submitting grant proposals. Topics include the steps and process in writing grant proposals, understanding philanthropy and organizational readiness in grant seeking, setting the stage for asking for support, determining what is a good case for support in proposals, and the importance of good stewardship and lasting donor relationships.

COMM-9001Public Speaking and Presentation Skills
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(No description available at this time)

CORR-1012Professional Portfolio Development
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Develop a professional portfolio that will be the foundation of your career development.  Developing a professional portfolio will build your own and other's awareness of your proven skills, knowledge and understanding.  Learn what to document, how to document it, and how to use your professional portfolio for a successful job interview.

ENGL-1002Business English-Introductory
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Students learn to use the English language correctly and effectively. This course emphasizes grammar, vocabulary, mechanics (spelling, punctuation, capitalization), etc.

ENGL-1003Business English-Advanced
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Students will progress from the Business English Introductory course to sentence construction and paragraph development.

GENI-1042Google Adwords: Intro
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Use Google Adwords to get your website to the top of page one on Google. Get a solid understanding of how Google Adwords works and a brief overview of the Adwords interface. This seminar will help you find out if Google Adwords is right for you.

GENI-1043Google Analytics: Intro
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Discover what people are doing on your website. Which pages did they visit? How did they find your website? Get answers to these questions and many more by using the best website analytics tool available... and it’s free! Skilfully analyze your website traffic using the seven areas of Google Analytics. 

GENI-1070Employee Coaching
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Learn how to put an effective training program into your business and set training goals for your staff and managers.  Learn to motivate employees through positive coaching, establish clear training goals for your business, increase staff tenure by providing training and evaluations, and outline a training program for your business.

HUMR-1024Accomodating in the Workplace
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In this one day session you will learn a tri-party approach related to managing the Accommodation process for workers. You will learn what your responsibilities are as an Employer, The Union, or as an individual employee when dealing with a potential Accommodation issues. You will learn where Accommodation law comes from, review the case law that set the fundamental “tests/rules” for workplace accommodation, including assigning duties to accommodated workers, and understanding what you need to know when considering if you have reached the “point of undue hardship”. We will review Manitoba Legislation that directly impacts workers including a review of the expanding definition of disability in Human Rights legislation and recent changes to the Workers Compensation Act. You will also receive broad information related to the process that occurs and what you can expect as the Union, Employer or Employee when a complaint or appeal is filed that has Human Rights implications.

HUMR-9000Organizational Development
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You will discuss why internal structure is vital for company growth and ability to adapt to change, define & examine key items to develop framework within your organization-designing jobs, operating procedures, succession planning for hiring & training, importance of communications within your organization and discuss how organizational development prepares your organization for change.

MGMT-1013ISO 14001 Introduction and Awareness
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Is your company ready for the challenge? This course will introduce and enhance the student’s knowledge of the ISO 14001 Environmental Management Standard. The course will cover topics such as: what ISO 14001 is, the benefits of ISO 14001 certification, the guidelines and requirements of ISO 14001, how ISO 14001 can take your business to the next level and increase sales. Each student will receive an official copy of the ISO 14001 standard from the International Organization for Standardization to keep and is included in the price of the tuition.

MGMT-1020Performance Appraisal Techniques
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Learn how to conduct effective performance appraisals that result in improved employee performance and motivation. Topics covered during this workshop include: overview of the performance appraisal process, performance appraisal tools and techniques, conducting performance interviews, common mistakes and traps to avoid, record-keeping, and using performance appraisal results for employee development.

MGMT-1037ISO 9000-2000 Quality Systems Seminar
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(No description available at this time)

MGMT-1039Internal Quality Auditing
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Upon completion of this interactive 16-hour training seminar, you will have gained a better understanding of the "best practices" in Auditing Quality Management Systems (QMS).  You will learn to interpret auditing requirements and to evaluate objective application in the workplace. You will improve your audit skills and your knowledge of audit principles. You will also be provided with the tools and techniques to perform effective audits in the workplace. This seminar will also provide a foundation for process improvements. 

Topics include: understanding the basic concepts of Auditing; identifying the different types of audits; guidelines for auditing:  ISO 19001,  introduction to ISO 9001: 2000 Standard; reviewing the quality principles; understanding the process approach for business; planning the audit; auditing by process; performing the audit; difficult auditees; the audit report and handling non-conformances; how to conduct the closing meeting; and corrective actions and follow-up.

MGMT-1042ISO14001:2004
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ISO 14001, which gives the requirements for environmental management systems, confirms its global relevance for organizations wishing to operate in an environmentally sustainable manner. This course will go over the requirements of the ISO 14001:2004 standard as well as review the steps necessary for an organization to achieve certification.  This course is designed for organizations that are considering becoming ISO 14001 certified.

MGMT-1044ISO 9001:2008
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ISO 9001:2008 gives the requirements for quality management systems and is now firmly established as the globally implemented standard for providing assurance about the ability to satisfy quality requirements and to enhance customer satisfaction in supplier-customer relationships.

MGMT-1237Team Building & Participative Management
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This workshop focuses on building and developing skills necessary to work effectively in a team setting. Topics include the role of the employer and employee, the stages of building the team, leadership training, benefits and difficulties, group problem solving and decision-making, team performance, evaluation, communication styles, and conflict resolution.

MGMT-1871Performance Evaluation
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(No description available at this time)

MGMT-3015Management Fundamentals 7
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This workshop focuses on spotting hazards, stress management, and time management in the workplace.

PDEV-1011Assert Yourself-Basics
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(No description available at this time)

PDEV-1013Assert Yourself-Advanced
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(No description available at this time)

PDEV-1080WEVAS
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Learn to recognize challenging behaviour and develop the skills that focus on your response. Improve your communication skills to help the student return to a safe learning state.

PDEV-1252Work Habits for Success
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(No description available at this time)

PDEV-1289Communications That Work-Assertiveness
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This course will help you discover the difference between being pushy (aggressive) and being assertive. Learn to state your needs and wants without attack. These are essential survival skills for frontline staff and for supervisors and managers. These skills will help you state your case clearly without burning your bridges or breaking off relationships.

PDEV-1290Communications That Work-Listening Skill
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Make your listening skills work for you, not against you. Become a better communicator by learning active listening skills. Learn to build trust for open communications. Learn to listen so that people will talk. Learn to listen for the meaning behind the words and for unspoken meaning. This is a practical skills course for work, family, or community interaction.

PDEV-1291Communications That Work-Problem Solving
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This workshop helps you discover the difference between being aggressive and being assertive.  Learn to state your needs and wants without attacking. These are essential survival skills for front-line staff and for supervisors and managers.  Thses skills will help you state your case clearly without burning your bridges or breaking off relationships.

PDEV-1456Business Ethics
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Professionals are under constant scrutiny from clients, colleagues, and the media. This short course will help the participant understand the impact that ethical behavior can have on professional performance and business profitability. Through video presentations of real-life scenarios, the participant will identify and resolve ethical dilemmas that can occur on the job.

PDEV-1947Exceptional Customer Service
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Attracting customers and keeping them: these are the goals of quality customer service. This workshop looks at who your customers are, what their needs are and how your business can satisfy those needs. Topics covered include internal and external customers/clients, top customer turn-offs, customer/clients with special needs and customers with problems.

PDEV-1981Reducing Stress/Time Management
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Learn how to handle common time wasters such as disorganization, procrastination, and indecision. Determine the time wasters in your home or work environment and be able to effectively budget your time. Learn the dynamics of goal setting and see how delegating and prioritizing can help you in your quest to be better organized.

PDEV-1983Conflict Management
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What causes conflict in business? Why do some customers/clients create difficult situations, and how can such problems be solved in a way that everyone wins? What are the sources of internal conflicts in the workplace? How do you deal with the "difficult" co-worker, the "impossible" boss, the employee who is always in conflict with someone? Participants will not only learn new techniques for dealing with these issues, but will get a chance to share their methods of dealing with them.

PDEV-1985Team Building/Work Habits for Success
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Analyze yourself and others in order to see what each individual brings to the team, and discover why there is no “I” in “Team”. Re-energize the team, and make yours a winning team! Topics include how teams work, building a team attitude among your employees and learning how to deal with internal conflict to achieve “win-win” results.

 

PDEV-9041Volunteer Management for Events
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You will be introduced to the fundamentals of volunteer management in special event and community program settings. Topics covered will include volunteer motivations and expectations, recruitment and training, scheduling and supervision, risk management and liability issues, volunteer recognition practices, and post-volunteering evaluations

PRAC-9000Practicum for Professional Development
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This course provides students with practical experience in a business environment. This allows students an opportunity to job shadow and understand the needs of business. This provides an opportunity to use existing skills and understand what is needed for continued professional development. Participants in this course may have a number of business related courses that they have already completed and are looking to transition into the workplace.

SAFE-1260Workplace Safety and Health
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This workshop will provide a basic introduction to workplace health and safety regulations. Discover the rights and responsibilities of employees and the responsibilities of employers and supervisors in complying with safety and health legislation. Learn to identify unsafe working practices and places and how to promote safety in your organization.

SEMR-9020Logistics:Cargo Claims Prvntn
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A freight claim or cargo claim is the cost that is incurred when goods are damaged in transit. The cost of this figure in the global supply chain industry is staggering, amounting to hundreds of millions of dollars per annum. As trade continues to grow, so does this cost. Ultimately, freight claims are mostly preventable by way of the proactive strategies and practices. By attending this seminar you will learn about how to mitigate freight claims, and the process for resolution when a claim occurs.

SEMR-9084Effective Meetings
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A close-up look at the methods and techniques of conducting meetings for business or non-profit organizations that will capitalize on planning, details, and effectiveness of delivery.  Develop skills for creating meetings that are effective, efficient, and enjoyable, but most importantly address the reasons for meeting in the first place.  Learn how to build positive group dynamics, promote the sharing of information and ideas, and following up on decisions.

SEMR-9095Working With Difficult People
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In this seminar you will learn how to improve your skills when interacting with others. You will also learn how to deal with people who are aggressive, loud or threatening. Identify stressful “losing” situations and resolve “uncomfortable” conversations.  This interactive seminar identifies several types of difficult behaviors and the strategies and techniques used to deal with these behaviors.

 

SEMR-9096Conflict Resolution
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We can expect to face conflict situations whenever we spend time with others; conflict gets resolved whether the situation is to our liking or not. This conflict resolution workshop addresses the interpersonal scope for such activity so that you can resolve your conflicts with others in a stable and safe environment, while still maintaining your own dignity. Topics include: safety procedures, how to maintain control of a situation, defusing techniques, how to listen and ask questions, mediation, and how to come to an eventual agreement.

SEMR-9118Team Building
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Success in an organization is rarely ever the result of individual talents or efforts. If employees work together as team members, success is more likely. The goal of this workshop is to provide the participants with an opportunity to learn how to work together more effectively as team rather than as groups.

SEMR-9143Quality 101
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This half-dayworkshop is designed to provide you with a general understanding of the concepts of quality related to organizational effectiveness.  You will discover how these concepts have evolved over time from early attempts at quality control to the integrated strategic quality management practises of today.  You will develop an understanding of the principles of the best-known thinkers in the field and of the significant impact they have on today's leading management practises.

SEMR-9152Effective Listening Techniques
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Learn techniques for better listening and note-taking. Learn how to ignore distractions, summarize what a speaker has said, and control your emotions. Know when to ask questions or comment.

SEMR-9167Workday Management Tools
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Learn how to identify, manage, and control time-wasters at home and work. Learn how to set goals and plan the most effective use of your time. Take control of your time.

SEMR-9173Time Management
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Learn how to handle common time wasters such as disorganization, procrastination, and indecision. Determine the time wasters in your home or work environment and be able to effectively budget your time. Learn the dynamics of goal setting and see how delegating and prioritizing can help you in your quest to be better organized.

SEMR-9176Total Quality Management
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Learn the basics of Total Quality Management. Learn the core concepts of Total Quality Management such as quality for profit, right the first time, acceptable quality levels, cost of quality and benchmarking.

SEMR-9179Customer Service - Advanced
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Acquire the critical tools and skills for interacting effectively with customers. Covered will be the importance of customer service and basic customer needs. Also included will be expectations of the customer, interpersonal skills, using the telephone, handling complaints effectively and customer service training plus a summary of how to win customers and keep them for life.  Through individual and group exercises, and class discussion, participants will gain an understanding of what it takes to provide exceptional customer service to your customers every day.

SEMR-9182Report Writing Seminar
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Learn a variety of reference works which are the tools of the report writer's trade: dictionaries, style manuals, grammars, and text of writing plans will be discussed and examined. Basic report writing plans will be presented and two techniques for designing, drafting and revising reports will be discussed. Techniques for drafting, revising, and editing will be explored through four written exercises which will be completed in class.

SEMR-9232Learn to Listen-Listen to Learn
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The key to great communication and stronger relationships is knowing how and when to listen. This seminar introduces participants to the strategies needed to be a good listener and how to recognize the blocks to listening.

SEMR-9257Customer Service for Front Line Staff
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Quality reception and retail staff can make an incredible difference to how an organization is perceived by its customers and clients, ultimately affecting your bottom line. So why do we not place more emphasis on this position? This interactive workshop will provide you and your staff with the important fundamentals of exceptional front line customer service. Topics include; the essential duties and characteristics of quality front line staff, tips for providing exceptional customer service, dealing with the countless problems and conflicts that front line staff face each day and how to minimize the stress in this highly visible job.

SEMR-9290Life Balance
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This workshop focuses on organization and developing skills necessary to balance a 24 hour day. We all have many parts to our lives including work, family, play, recreation, self-care and others. We don’t always give each part the attention it deserves. Rediscover what is truly important to you through activities, self-assessments and discussion. Use this knowledge to create a personalize plan for finding balance in the different areas of your life.

SEMR-9301Meeting Management-Robert's Rules
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During this seminar you will learn how to make your meetings more productive, increase attendance and participation, learn the basics of Robert's Rules, and learn tips on conducting your meetings in a professional manner.

SEMR-9316Interview Skills for Employers&Supervis
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(No description available at this time)

SEMR-9322Workplace Conflict Resolution
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(No description available at this time)

SEMR-9330Assertiveness Training
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(No description available at this time)

SEMR-9332Resume Writing
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This hands-on workshop will help you to create a clear, concise and effective resume that will help you in your job search. Topics include: writing and formatting your resume, various resume styles, what content to include in your resume, how to use references to your advantage, and creating a cover letter that stands out from the rest.

SEMR-9336Employment Essentials
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Topics covered will be Recruitment and Retention, Hiring, Termination, Health and Safety.

SEMR-9343Customer Service - Train the Trainer
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Workplace training is critical to develop effective and productive staff, particularly in the customer service and hospitality industries. Poor customer service is often a result of poor training and insufficient skills in providing quality customer service. This workshop provides supervisors and business owners with the tools and confidence to provide a continuous and effective customer service training system in their workplace.

SEMR-9467Succession Planning:Developing Leadersh
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(No description available at this time)

SEMR-9481Know Your Rights:Searching & On The Job
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During your job search or on the job, you may experience behaviour or treatment from an employer or co-worker that you think is unreasonable or wrong. Protect yourself from being taken advantage of by understanding your rights and obligations as a job seeker and an employee. Topics include; your rights during the hiring process - information you are not required to provide on an application or during an interview, employment equity and discrimination; your rights and obligations in the workplace - minimum employment standards including wages, work hours, holidays, vacations, overtime, working alone, dismissal, harassment, workplace injuries and workplace safety.

SEMR-9502Lean Manufacturing
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Learn the basics and philosophy of Lean Manufacturing such as 5S, Value Stream Mapping, Waste Elimination, Error Proofing and Cycle-Time Reduction. This seminar is designed for students with no prior exposure or knowledge of Lean Manufacturing.

SEMR-9506Setting Boundaries to Set Yourself Free
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This seminar will  explore what boundaries you need and what boundaries you need to let go of, to reduce stress and enjoy more personal freedom. Learn how to say “no”, loose the guilt and feel the power of self-determination.

SEMR-9507Managing Across Generations
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Elders, Boomers, Gen-Xers, Gen-Yers and Millennials…today's managers are challenged with making the most of talented and skilled staff members from various generations. Topics covered during this workshop include: recognizing individual values, attitudes and expectations among employees; the importance of work-life balance to each generation; recognition, rewards and retention; capitalizing on strengths and characteristics, training and development, and implementing management techniques in a multi-generational workplace.

SEMR-9530Customer Focused Service
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This highly-interactive and practical training workshop will equip participants with the knowledge and techniques to provide exceptional customer focused service. Focusing on a model of mindset, service skills and communication, participants will explore their attitudes about customers, discuss customer expectations and assess their ability to provide effective service.  The workshop provides extensive opportunities to analyze customer service scenarios and practice these customer service techniques.

SEMR-9534Coaching for Success
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A one-day, highly experiential workshop designed for executives and leaders, this workshop provides participants with the new learning and coaching behaviours needed to achieve success and breakthrough results.  This workshop develops coaching skills, builds teams and begins to transform organizational culture.

SEMR-9535Using Social Media
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Learn how to set up a facebook/twitter account and tips on how to communicate specials or promotions for your business or hobby.

SEMR-9537Leading With Style
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A leader's style can raise performance, productivity and profits significantly. Appreciating and using effective leadership styles has an effect on employee morale and performance and the climate and engagement levels of the people in the business.

SEMR-9542Wrkplce Communication & Interview Skills
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This workshop will assist students in understanding, practicing and developing effective workplace communication skills.  Students will have the opportunity to learn about passive, assertive, and aggressive communication, listening skills, body language, telephone skills, open and closed questions, and paraphrasing for clarification.  Students will also learn how to prepare for interviews and various interview techniques.  Focus and priority will be given to interactive activities and practice of skills.

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Red River College endeavours to provide the most current version of all program and course information on this website. Please be advised that classes may be scheduled between 8:00 a.m. and 10:00 p.m. The College reserves the right to modify or cancel any course, program, process, or procedure without notice or prejudice. Fees may change without notice.