PERPP-NA Personal/Professional Development

Courses and Descriptions

MGMT-1067Supervision in Human Service Settings

Learn how to manage the work of others and supervise staff effectively in human service settings.  The course covers leadership, teamwork, the role of the supervisor, effective communication, problem employee behaviour, and correction and reinforcement.  Students will gain competency in the effective review of employee behaviour, and follow-up in the appraisal process, and will understand the negative outcomes of conflict-avoidance.
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