This course will guide students through the techniques and processes involved in writing, speaking, and listening effectively for business. Students will be taught skills for networking, meetings, and working in teams. Students will apply a direct approach to create professional emails and letters. Students will learn strategies for competent information report writing. Students will be taught how to create and deliver a memorable oral presentation. The proper use of business writing rules, grammar, and etiquette will be emphasized throughout the course.
Develop the basic principles of business writing and discuss topics such as: standard business formats, the ability to write clear, readable letters and memos. It also reviews correct grammar and usage and how to improve effectiveness as a speaker.
Acquire a thorough knowledge of the principles of a collective agreement. Topics include the employer-employee relationship; establishment of bargaining rights; negotiations; content of a collective agreement; union security; management rights; complaints; grievances; and arbitration.
Address psychological principles and sociological concepts of human behaviour in formal and informal organized groups. Learn the main aspects of individual and group behaviour in purposeful group settings. Explore topics including group relationships, types of groups, task orientation, group structure, communication, leadership, group performance, psychological climate, human needs in organizations, status, and social roles.
This course is designed to develop your ability to design and implement a training program. You will examine adult learning theories and instructional design models. As you develop your training plan, you will integrate training methods and instructional strategies for optimizing learning.The Distance offer for Training and Development is offered through LEARN.
Learn the value of assertiveness as a direct, honest and concise method of communication. Employers, managers, supervisors, employees, co-workers and the self-employed can benefit from using assertiveness to promote the protection of personal rights. Identify, discuss and practice methods of expressing your point of view while listening effectively. Discover your ability to assert yourself in difficult daily encounters.
Develop superior supervision and leadership strategies and enhance front line productivity in the workplace. Front-line leadership skills are essential for organizational success, as they help drive a team’s focus, motivation and efficiency. This course provides front line managers and supervisors, as well as, non-supervisory leaders with both the technical and interpersonal skills needed to enhance productivity and deal with people issues.
Acquire the knowledge necessary to identify management functions and set out major principles, problems and objectives. Know the meaning of decision-making and learn how to stress the use of creative thinking in management. Discuss the fundamentals of organization and departmentalization, and learn the value of motivating people in management positions through communications, leadership and supervision. Study the methods used to control budgets, costs, quality, production and sales.
Learn as managers and supervisors the facts about the new generations of workers. Explore innovative techniques to ensure effective skills transfer and how to maintain a productive workplace.
We can expect to face conflict situations whenever we spend time with others; conflict gets resolved whether the situation is to our liking or not. This conflict resolution workshop addresses the interpersonal scope for such activity so that you can resolve your conflicts with others in a stable and safe environment, while still maintaining your own dignity. Topics include: safety procedures, how to maintain control of a situation, defusing techniques, how to listen and ask questions, mediation, and how to come to an eventual agreement.
Explore the principles and practice of skilled negotiations. Learn to assess various negotiation situations and apply principles to arrive at an acceptable solution. Note: you will learn through a combination of lectures, discussion and group exercises.
Begin to understand the change management process, how to assess an organization’s readiness to implement change, and build the commitment to change. In this workshop, work through strategies to “make change stick”, cover create and implement change strategies, and learn to assess and evaluate the success of change strategies through lessons from the field.
This is a one day interactive workshop designed for all levels of management and staff interested in learning about and developing Indigenous Employment Strategies. Throughout the day you will discuss building a business case for Indigenous employment strategies while learning from the experience of others. Discover the tips, resources and tools available which will help you to develop your Indigenous workforce as well as best practice models you may wish to utilize in your own workplace.
Learn techniques for better listening and note-taking. Learn how to ignore distractions, summarize what a speaker has said, and control your emotions. Know when to ask questions or comment.
Pressure is being placed on managers to build progressive working environments that encourage and support employee growth and job satisfaction. Participants will be introduced to a simple tool to assess their ability to foster a working environment that ensures high levels of employee engagement. We will also discuss practical techniques to identify and nurture employee ability and to build higher levels of employee commitment and contribution.