This course will guide students through the techniques and processes involved in writing, speaking, and listening effectively for business. Students will be taught skills for networking, meetings, and working in teams. Students will apply a direct approach to create professional emails and letters. Students will learn strategies for competent information report writing. Students will be taught how to create and deliver a memorable oral presentation. The proper use of business writing rules, grammar, and etiquette will be emphasized throughout the course.
Develop the basic principles of business writing and discuss topics such as: standard business formats, the ability to write clear, readable letters and memos. It also reviews correct grammar and usage and how to improve effectiveness as a speaker.
Acquire a thorough knowledge of the principles of a collective agreement. Topics include the employer-employee relationship; establishment of bargaining rights; negotiations; content of a collective agreement; union security; management rights; complaints; grievances; and arbitration.
Address psychological principles and sociological concepts of human behaviour in formal and informal organized groups. Learn the main aspects of individual and group behaviour in purposeful group settings. Explore topics including group relationships, types of groups, task orientation, group structure, communication, leadership, group performance, psychological climate, human needs in organizations, status, and social roles.
This course is designed to develop your ability to design and implement a training program. You will examine adult learning theories and instructional design models. As you develop your training plan, you will integrate training methods and instructional strategies for optimizing learning.The Distance offer for Training and Development is offered through LEARN.
This course will cover the major responsibilities of a modern Human Resource manager. The emphasis is on activities such as recruitment, appraisal, legal compliance, training, orientation, compensation, and job analysis.
Learn the value of assertiveness as a direct, honest and concise method of communication. Employers, managers, supervisors, employees, co-workers and the self-employed can benefit from using assertiveness to promote the protection of personal rights. Identify, discuss and practice methods of expressing your point of view while listening effectively. Discover your ability to assert yourself in difficult daily encounters.
Develop superior supervision and leadership strategies and enhance front line productivity in the workplace. Front-line leadership skills are essential for organizational success, as they help drive a team’s focus, motivation and efficiency. This course provides front line managers and supervisors, as well as, non-supervisory leaders with both the technical and interpersonal skills needed to enhance productivity and deal with people issues.
Discover the importance of Human Resources Management (HRM) to individuals, organizations, and society. Learn more about this integrated, goal orientated set of management functions, which are carried out in the context of multiple environments (competitive, social, legal and organizational).
Students who complete HUMR-1015 in lieu of MGMT-1080 will need to submit a Transfer of Credit Request Form to be eligible for graduation from the Human Resource Management Certificate Program.
Acquire the knowledge necessary to identify management functions and set out major principles, problems and objectives. Know the meaning of decision-making and learn how to stress the use of creative thinking in management. Discuss the fundamentals of organization and departmentalization, and learn the value of motivating people in management positions through communications, leadership and supervision. Study the methods used to control budgets, costs, quality, production and sales.
Study the field of supervision and foremanship in organizations and the methods of dividing activities into departments and relationships within them. Examine the use of committees and terms such as authority, responsibility, accountability and delegation. Terms and case studies will be discussed through group discussions.
This course will help you develop leadership skills that will serve you in the workplace and at home. You will learn skills for effective team work, building confidence, dealing with conflict, handling confrontational staff/clients, conducting effective employee appraisals, managing performance and disciplining staff. The course will also include workshops on effective listening and speaking, how to think positively, and how to overcome barriers to growth. You will develop skills in critical thinking and planning, motivating others and dealing with stress. You will learn how to increase your chances of promotion and make your current position more productive.