FULL-TIME | PORTAGE CAMPUS ITOPF-DP IT Operations

As organizations increasingly rely on technology to deliver services and conduct business, they need professionals who can keep their systems secure, reliable, and available. IT Operations is an exciting and evolving field that requires technical ability as well as strong human skills, including customer service, communication, collaboration, critical thinking, and practical problem-solving. This program develops these abilities alongside current IT practices, helping you gain the adaptable and service-focused skills needed to remain future-ready as technologies and business needs change.

IT Operations is a two-year diploma program that prepares students to deliver and support the essential technology services that keep organizations operating. You will learn to manage and support software, hardware, networks, devices, cloud services, storage, security, and service desks while considering both the customer experience and the needs of the business.

Through hands-on learning, you will develop skills in technical support, networking, cloud services, cybersecurity, and systems administration. You will learn how to troubleshoot problems, support users, protect business systems, and help organizations maintain reliable technology services. The program also covers business continuity, disaster recovery, and technology planning to help ensure organizations can continue operating when challenges arise. Alongside these technical skills, you will strengthen your communication, customer service, and problem-solving abilities to work effectively with a wide range of people and organizations.

Graduates are prepared to pursue opportunities in IT operations, technical support, service desk support, network and systems support, cloud services, infrastructure support, and other technology service roles.