PART-TIME | WINNIPEG LOCATIONS PERPP-NA Personal/Professional Development

Transform your customer service into something extraordinary. As a result more repeat business will improve your bottom line.  Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You'll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success. 

Upon successful completion of the course, you will:

• Know how no one succeeds without attracting and keeping loyal customers
• Be able to describe the important distinction between hearing and listening
• Have the knowledge of the importance of Web-based customer service
• Be able to categorize customer turnoffs and reduce the related problems.
• Be able to discuss the importance of exceeding customer expectations

This micro-credential course is non-credit and delivered through the Learning Resources Network (LERN) via their UGotClass online course platform. Courses will never be cancelled once registration is open.

If the course is unavailable, get notified when it becomes available.

Textbooks and Booklists