PART-TIME | WINNIPEG LOCATIONS PERPP-NA Personal/Professional Development

Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life.  Through this course you will discover the direct relationship between service skills and career achievement.  You will become skilled at being an exceptional service provider.  You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service.  The payoff is enormous.

Upon successful completion of the course, you will be able to:

• Explain how building customer satisfaction and loyalty is needed for a business or organization to succeed.
• Calculate the possible impact of lost customers on a business or organization.
• Describe the important distinction between hearing and listening.
• List the five successful e-service delivery requirements.
• Recognize and categorize customer turnoffs.
• Discuss the importance of exceeding what customers expect.

This micro-credential course is non-credit and delivered through the Learning Resources Network (LERN) via their UGotClass online course platform. Courses will never be cancelled once registration is open.

If the course is unavailable, get notified when it becomes available.

Textbooks and Booklists