MGMT-1034Introduction to Total Quality Management
Effective January 8, 2026, the Quality Systems Management & Applications program will no longer accept new students.
All current students enrolled in the program will be contacted individually to arrange a personalized graduation plan and ensure a smooth path to program completion. If you have any questions or need further assistance, please contact
mbaylon@rrc.ca.
Management using the Total Quality approach and its underlining principles is covered. Quality as a competitive driver with its positive impact upon the customer, the parent organization and the employees is explained. Its interfaces with ISO9000, Six Sigma and the seven primary management tools are also presented. Leadership, strategic planning, organizational culture, human resources, and business execution are included.
Textbooks and Booklists
Students enrolling in Part-Time and Online Education courses may be required to purchase textbooks and materials at participating Campus Store locations or online at bookstore.rrc.ca. Student booklists will be available approximately 3 weeks prior to scheduled course start dates. Please ensure materials are purchased in advance, to be available for the start date.
Note: Courses requiring a textbook will show "TR" in the Delivery field.
This course is presently not being offered by this program. Please check back later.
