PART-TIME | WINNIPEG LOCATIONS HEASP-CT Health Services Leadership and Management

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Overview

  • Certificate program
  • Available by classroom

This program is intended for individuals who are employed in health services and who want to develop their leadership and management skills. It was developed in collaboration with the Manitoba Chapter of the Canadian College of Health Leaders (CCHL) and is based on the CCHL’s Certified Health Executive competencies. The program is designed to provide stimulating interaction with colleagues and subject matter experts through discussion forums, guest lecturers and group activities.

You will have the opportunity to learn from some of the most respected leaders in the health service industry and will receive expert guidance as you begin to apply the acquired knowledge and skills in your workplaces.

Admission Requirements

Regular Admission Requirements

  1. Successful completion of Grade 12 including one credit of each of the following:
    • Grade 12 English
    and
    • Applied Math 40S
    and
  2. Be currently employed in health care

Who Should Enrol?

This program will be of interest to those currently employed in positions of health leadership and management, those aspiring to such positions, and those who have been identified through succession planning. Participants in the program will develop the knowledge and skills that are necessary to succeed in a challenging and rapidly changing industry.

Program Outline

The program consists of ten courses (360 hours of instruction). Students typically take this program on a part-time basis over three to four years. A Certificate in Health Services Leadership and Management is awarded upon successful completion of the program.   

The program includes the following courses:

  • HSLM - Canadian Health Care (recommended first course of study) - C/B
  • HSLM - Human Resource Management - C/B
  • HSLM - Organizational Behaviour - C/B
  • HSLM - Health Services Finance - C
  • HSLM - Customer Service Excellence - C/B 
  • HSLM - Issues and Trends - C
  • HSLM - Management Concepts - C
  • HSLM - Leadership Concepts - C
  • HSLM - Decision Management - C
  • HSLM - Quality Strategies - C/B

Legend:

  • C/D - Classroom or Distance Delivery
  • C - Classroom Delivery
  • D - Distance Delivery
  • B - Blended Delivery (both C and D incorporated)

Courses and Descriptions

(Click the course name to view the description of the course)
Recognition of Prior Learning (RPL)
In addition to Transfer of Credit from a recognized post secondary institution, other RPL processes are available for RPL courses. Click here for more information. For courses with no RPL, please check www.rrc.ca/rpl for additional contact information.
HEAL-1070HSLM - Canadian Health Care
More Information

In this course you will explore the history of the Canadian health care delivery system, its funding model, the principles of Medicare, and applicable legislation.  You will examine the determinants of health, drivers of change, and the roles and responsibilities of the various professions and service delivery systems.

HEAL-1071HSLM - Human Resource Management
More Information

This course provides an overview of the role of human resource management in achieving organizational strategic objectives. You will explore integrated, goal orientated, human resource management functions in the context of multiple factors (competitive, social, legal and organizational). 

HEAL-1072HSLM - Organizational Behaviour
More Information

In this course, you will examine and apply concepts of organizational behavior and learn how they impact on organizational effectiveness.  You will explore how to strengthen employee motivation, group dynamics, leadership and team building. Change management in complex health care environments will be discussed.

HEAL-1073HSLM - Health Services Finance
More Information

In this course, you will be introduced to the major concepts involved in health services finance.  You will explore the structure of health care funding, the principles of budgeting, monitoring, variance analysis and financial benchmarking.  The realities of resource allocation in the age of “doing more with less” will be discussed.

HEAL-1074HSLM - Customer Service Excellence
More Information

In this course, you will study the application of conceptual models in supporting customer service excellence. You will explore the roles of personal and professional standards for honesty, values and ethics in health services. Strategies for investigating and defining problems will be examined from a variety of stakeholder perspectives.

HEAL-1075HSLM - Issues and Trends
More Information

This course will explore current issues and trends affecting the future direction, sustainability, and enhancement of the health service delivery system.

HEAL-1076HSLM - Management Concepts
More Information

In this course, you will acquire the skills to develop strategy and manage people systems and processes within health care organizations. You will examine the role of managers in ethics, organizational change, safety and risk management.

HEAL-1077HSLM - Leadership Concepts
More Information

In this course, you will explore leadership concepts and their application to health services delivery. The LEADS Health Leadership Capabilities Framework and the Canadian College of Health Leader’s Leadership Competencies will be examined. You will discuss practices of exemplary leadership drawn from your readings.

HEAL-1078HSLM - Decision Management
More Information

In this course, you will examine models for effective managerial decision-making. The implications of culture, change, ethics and legislation on decision-making will be discussed.  Barriers to individual and group growth and dynamics will be explored.  You will apply your learning in developing innovative strategies to solve problems to improve efficiency, performance and quality of care in health services.

HEAL-1079HSLM - Quality Strategies
More Information

This course addresses the theory and application of quality performance within health care services.  You will explore how performance and total quality management are embedded into business management and operational planning.  Emphasis is placed on establishing and maintaining organizational quality improvement strategies.

Beginning September 1, 2018: students enrolling in Online Education courses will be required to purchase textbooks and materials at participating Campus stores or online. To review booklists and purchase textbooks, please visit bookstore.rrc.ca.

Student booklists will be available approximately 3 weeks prior to scheduled course start dates. Please ensure materials are purchased in advance, to be available for the start date.


Click the "More Info" link beside the course's name to view the description of the course.

Course Dates and Fees

2020 Fall Term - Distance Education
HEAL-1074 HSLM - Customer Service Excellencemore info
Location: Online
DatesDeliveryInstructorSectionCostActions
Nov 04, 20 - Dec 09, 20M. Reimer207680$305
Location: Online
Dates
Nov 04, 20 - Dec 09, 20
Delivery
Instructor
M. Reimer
Section
207680
Cost
$305

Computer/Laptop Requirements

Online learning is a critical component of course delivery in all Red River College programs. To ensure each student has the tools they need to achieve their academic goals, all Red River College students require, at minimum:

1.  Off-campus access to a current computer with a webcam

2.  A high speed internet connection

• Recommended minimum speed: 10 mbps for download, 3 mbps for upload
• Slower internet connection speeds may result in audio and video issues. Please keep in mind that if others in your home are using the same internet connection at the same time as you are, you may also experience audio and video issues.
• Please refer to https://www.rrc.ca/studentcomputing for further information on Computer Requirements for Students.


Please note that any anticipated costs are not included in Books and Supplies estimates.

Objectives/Learning Outcomes

Upon completion of the Health Services Leadership and Management Program, you should be able to:

  • Provide leadership for all areas and facets of the Health Services organization
  • Utilize effective verbal and written communication strategies
  • Manage and allocate human, financial, and information resources
  • Assess, plan, implement, monitor and evaluate progress towards meeting organizational objectives
  • Demonstrate a commitment to life long learning and promote the value and achievement of this to colleagues
  • Respond to the needs of the consumer and promote and influence positive relations with all stakeholders
  • Interpret and analyze issues and trends within the health services field to determine impact on the organization
  • Provide direction for promoting and achieving adherence to the professional, legal and ethical standards that have an impact on the organization.

Recognition of Prior Learning

Recognition of Prior Learning (RPL) is a process which documents and compares an individual's prior learning gained from prior education, work and life experiences and personal study to the learning outcomes in College courses/programs. For more information, please visit www.rrc.ca/rpl.

Graduate Employment Report

Red River College surveys its graduates on an annual basis to collect data related to the graduates’ employment status, salary, occupation and skill use. In addition, graduates are asked to indicate their level of satisfaction regarding the education they received at Red River College.

Visit www.rrc.ca/numbers/reports/graduate-satisfaction for graduate satisfaction and employment reports.

Graduation Requirements

You must complete your part-time program within four years from the start of the first course in the program, unless otherwise stated in the program outline.

A program GPA of 2.0 (60%) is required to graduate.

You will not be granted more than 75% of your credit requirements for graduation through transfer of credit.

When you have successfully completed all the required courses in this program, be sure to apply for your certificate. For complete details and forms, see Application to Graduate

Questions about graduation? Please call 204-694-1789 or 1-866-242-7073 for assistance.

Graduation with Honours
If you obtain a grade point average (GPA) of 3.8 or better for the program, you will graduate with honours. If you fail any course in the program, you will not be eligible for this honours designation.

Contact Information

For more information, contact:

School of Continuing Education
E113 - 2055 Notre Dame Ave
Winnipeg, MB  R3H 0J9
Phone: 204-694-1789 or 1-866-242-7073 (toll-free)
Fax: 204-633-6489
E-mail: cde@rrc.ca

How to Register

For information on how to register for courses in this program, follow the link below.

www.rrc.ca/part-time/registration/

Student Evaluation of Program

Every year Red River College surveys students, in all full-time programs, to learn more about their college experience. The questionnaire includes questions about students’ experiences with College programs, facilities, and services offered.

Visit www.rrc.ca/numbers/reports/student-evaluation-of-program for student evaluation of program reports.

College Support Services

Red River College is committed to student success and provides valuable support services to assist in helping students make the most of their time at RRC.

Visit www.rrc.ca/supports for more information.

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Red River College endeavours to provide the most current version of all program and course information on this website. Please be advised that classes may be scheduled between 8:00 a.m. and 10:00 p.m. The College reserves the right to modify or cancel any course, program, process, or procedure without notice or prejudice. Fees may change without notice.