In this seminar you will learn how to improve your skills when interacting with others. You will also learn how to deal with people who are aggressive, loud or threatening. Identify stressful “losing” situations and resolve “uncomfortable” conversations. This interactive seminar identifies several types of difficult behaviors and the strategies and techniques used to deal with these behaviors.
Students enrolling in Part-Time and Online Education courses may be required to purchase textbooks and materials at participating Campus Store locations or online at bookstore.rrc.ca. Student booklists will be available approximately 3 weeks prior to scheduled course start dates. Please ensure materials are purchased in advance, to be available for the start date.
Note: Courses requiring a textbook will show "TR" in the Delivery field.