Learning Outcomes
1. Identify and outline the framework of legal system in Canada in relation to claims handling.
2. Interpret legal documents related to the field.
3. Describe the roles and duties of the insurance company and claimants in an initial loss situation.
4. Describe the organization of claims departments within insurance companies.
5. Use various communication techniques in claim situations and describe why different techniques are used in various situations.
6. Process claims.
7. Investigate claims.
8. Present estimate for claimant decision.
9. Write insurance reports that relate to the claim to insurance company.