COMP-2043People, Process and Technology
Students will learn how the framework of People, Process, and Technology supports IT services. This course reinforces and develops students’ communication skills through the writing of processes, procedures, training plans, and transition-to-production documents. Learners will conduct mock meetings with stakeholders, carry out in-person training, and develop a training video. By the end of the course, they will develop a comprehensive deployment plan for a new technology which includes the calculation of human resource requirements and required processes.
