HOSP-1008Customer Service
Customer service is a vital part of developing and
growing hospitality and tourism businesses. By the end of this course, students should be able to apply the fundamental principles of quality customer service. Students
will practice efficient and personalized customer service to solve problems and
exceed expectations through case studies and role play exercises. While
completing a service audit for an existing business, students will demonstrate
knowledge of quality service principles. Instructional methods for this course
will include lectures, class activities, group discussions, and individual and
group assignments.
