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July 13 – July 14, 2024

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FULL-TIME | PEGUIS - FISHER RIVER CAMPUS HOSTF-DP Hospitality and Tourism Management

Courses and Descriptions

COMM-2016Business Communication 2 - Hospitality Management

Hospitality and tourism are services products serving both internal and external customers. These customers have exceptionally high expectations of service; an essential aspect of excellent customer service is the use and delivery of appropriate and professional communications with particular attention given to the composition of language. By the end of this course, students will be able to apply the techniques and processes involved in writing and speaking effectively for business in services industries. Students will build on communication skills developed in Business Communications 1 through reinforcement of the MLA style, and advanced development of the direct and indirect writing patterns. Students will apply the direct pattern to writing claim letters, responding to positive messaging, and composing analytical reports. Students will apply the indirect pattern to negative messaging. They will practice oral/visual presentation skills and will learn to prepare effectively for employment opportunities by learning resume tailoring techniques and interview preparation. 

Prerequisites

COMM-1015 requires a minimum grade of D.
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