SEMR-9257Customer Service for Front Line Staff
Quality reception and retail staff can make an incredible difference to how an organization is perceived by its customers and clients, ultimately affecting your bottom line. So why do we not place more emphasis on this position? This interactive workshop will provide you and your staff with the important fundamentals of exceptional front line customer service. Topics include; the essential duties and characteristics of quality front line staff, tips for providing exceptional customer service, dealing with the countless problems and conflicts that front line staff face each day and how to minimize the stress in this highly visible job.
This course is presently not being offered by this program. Please check back later.
