PART-TIME | INTERLAKE CAMPUS PROAP-NA Professional Apartment Caretaker

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Please note: This program will no longer be available through Continuing Education as of December 6, 2012. If you are interested in this program please contact Red River College's Corporate Solutions at 204-632-3776 or Interlake Campus at  1-866-946-3241 or  204-785-5328.  You can also call our general line at 204-694-1789 for more information.  

  • Certificate program
  • Available by classroom delivery

In this program you can gain the skills required to succeed as a professional residential caretaker. Take this program if you are an experienced caretaker or if you wish to enter the field of residential maintenance.

You will study to become proficient in the following areas:

  • Property management
  • Tenant and caretaker relations
  • Customer service
  • Residential Tenancies Act
  • Safety and due diligence
  • Fire prevention
  • Emergency response

Red River College offers this program in partnership with the Professional Property Managers Association (PPMA).

Program Outline


You must successfully complete seven required courses to earn a certificate.

Required courses:

  • Building and Grounds Maintenance - C
  • Fire Prevention Safety  - C
  • Nonviolent Crisis Intervention® Training Program  - C
  • Property Management Customer Service - C 
  • Safety and Due Diligence - C
  • Tenant-Caretaker Communication - C
  • Residential Tenancy Act - C


  • C/D - Classroom or Distance Delivery
  • C - Classroom Delivery
  • D - Distance Delivery

Courses and Descriptions

(Click the course name to view the description of the course)
Recognition of Prior Learning (RPL)
In addition to Transfer of Credit from a recognized post secondary institution, other RPL processes are available for RPL courses. Click here for more information. For courses with no RPL, please check for additional contact information.
APMT-1001Building & Grounds Maintenance
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Participants will come away from this workshop with an understanding of basic and advanced cleaning techniques: floor care, cleaning equipment, types of floors and methods of cleaning.  Basic building maintenance will also be discussed:  pest control, grounds keeping, plant care, safety and health issues, and security.

APMT-1002Property Mgmt Customer Svc
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This seminar is aimed at serving and keeping tenants. Areas that will be covered are:  art of listening, attitudes and your job, tenant feedback, conflict resolution, developing rapport, establishing tenant rapport, handling complaints, making a favourable impression, motivation, PMA (positive mental attitude), and self assessment.

APMT-1003Tenant-Caretaker Communication
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Hone your tenant-caretaker communications skills. Develop effective listening techniques and  improve verbal and non-verbal communication skills. This workshop also includes information on pertinent property management documents and reports, including leases, condition reports, incident reports and work orders.

APMT-1004Residential Tenancy Act
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Topics covered include the Residential Tenancies Act, the Residential Tenancies Branch and what it does, types of residential properties, why people rent, duties and responsibilities of a property manager, contract law, leases and residential tenancy agreements, tenant selection,

SAFE-1038Fire Prevention Safety
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The Fire Prevention Branch of the Winnipeg Fire Paramedic Service will train the professional caretaker to prepare effective and properly documented fire safety plans.  These plans contain measures to control fire hazards in a building, ensure a safe and orderly evacuation of a building in case of fire and assure effective utilization of fire protection systems and equipment in a building.   

SAFE-1444Safety and Due Diligence
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This seminar will address the subject of "Safety and Due Diligence". Examine the behaviors that may lead to complacency in the workplace which can endanger the safety of personnel. It emphasizes the responsibility of supervisory and management personnel and potential legal issues. Topics include: accountability, causes of accidents, hazard recognition and accident prevention, and the development of a safety audit and checklist. You will also receive an introduction to governing legislation and requirements of W.H.M.I.S. in the workplace. Gain knowledge of appropriate labelling, MSDS's and compliance.

SEMR-9078Nonviolent Crisis Intervention (r) Training Program
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The Nonviolent Crisis Intervention (R) Program is a safe, non-harmful behaviour management system designed to aid human service professionals in the management of disruptive and assaultive people, even during the most violent moments. It has been developed by the Crisis Prevention Institute, a training organization devoted to training staff in the safe management of potentially violent individuals.

Click the "More Info" link beside the course's name to view the description of the course.

Computer/Laptop Requirements

Online learning is a critical component of course delivery in all Red River College programs. To ensure each student has the tools they need to achieve their academic goals, all Red River College students require, at minimum:

1.  Off-campus access to a current computer with a webcam

2.  A high speed internet connection

• Recommended minimum speed: 10 mbps for download, 3 mbps for upload
• Slower internet connection speeds may result in audio and video issues. Please keep in mind that if others in your home are using the same internet connection at the same time as you are, you may also experience audio and video issues.
• Please refer to for further information on Computer Requirements for Students.

Please note that any anticipated costs are not included in Books and Supplies estimates.

Recognition of Prior Learning

Recognition of Prior Learning (RPL) is a process which documents and compares an individual's prior learning gained from prior education, work and life experiences and personal study to the learning outcomes in College courses/programs. For more information, please visit

Other Information

Continued Certification Requirements

Once you have obtained your certificate, you will be required to achieve five credits of courses/seminars every 12 months in order to retain your certificate. 

You can achieve these continuing education credits by attending various recognized courses or seminars offered throughout the year as outlined on the Professional Property Managers Association (PPMA) website at Be sure to check their website or call them (204-957-1227) to see what is offered. They will provide all necessary details.

All PPMA course/seminar attendance credits are awarded based on the following criteria:

Course/seminar                              Continuing education
length_______                                credits granted_____

>7 hours                                                  3
> 4 hrs but < 7 hrs                                    2
> 1 hr but < 4 hrs                                      1

The following RRC seminars are currently recognized as suitable for obtaining credits toward the continuing education required for continued certification under the current PPMA/RRC joint Professional Apartment Caretaker Program:

RRC course code    Course name                                                           Classroom hours

PDEV-1251            Work Habits for Success                                               6
SAFE-1260            Workplace Safety and Health                                         7
PDEB-1983            Conflict Management                                                     7
SEMR-9002            Managing & Supervising Young Workers                         8
SEMR-9096            How to Provide Exceptional Customer Service                 8
SEMR-9254            Conflict Resolution                                                        8
SEMR-9322            Workplace Conflict Resolution                                        8

Note: Please check with RRC regarding the availability, schedule, etc. for these seminars  PPMA does not take responsibility for RRC information or offerings.

Graduation Requirements

You must complete your part-time program within eight years from the start of the first course in the program, unless otherwise stated in the program outline.

You will not be granted more than 75% of your credit requirements for graduation through transfer of credit.

When you have successfully completed all the required courses in this program, be sure to apply for your certificate. For complete details and forms, see

Questions about graduation? Please call 204-694-1789 or 1-866-242-7073 for assistance.

Graduation with Honours
If you obtain a grade point average (GPA) of 3.8 or better for the program, you will graduate with honours. If you fail any course in the program, you will not be eligible for this honours designation.

Employment Potential

Graduates may find employment as caretakers and in residential maintenance.

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