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Overview Admission Requirements Who Should Enrol? Program Outline Courses and Descriptions Course Dates and Fees Computer/Laptop Requirements Recent Changes Transfer Credit Opportunities Recognition of Prior Learning Awards and Scholarships Other Information Graduation Requirements Employment Potential

MGMT-1034Introduction to Total Quality Management

Management using the Total Quality approach and its underlining principles is covered.  Quality as a competitive driver with its positive impact upon the customer, the parent organization and the employees is explained.  Its interfaces with ISO9000, Six Sigma and the seven primary management tools are also presented. Leadership, strategic planning, organizational culture, human resources, and business execution are included.
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